Ulemper: Terrible service, not even water provided for free.
Everything is for payment.
Ulemper: Website let me believe that I had purchased extra luggage but when I got to airport it wasn’t the case and despite showing email that proved my intent to buy the luggage early, customer service charged me gate price.
Fordele: Crew was very professional and courteous
Ulemper: The seats are spaced far too close together, just as with most airlines.
Fordele: Not much to like
Ulemper: Late as usual. Without any communication. The flight was delayed 2 hours and no announcement was made till half an hour later. Boarding gate changed twice without announcement either. Not enough overhead for carry ons had to stow both under my seat.
50€ luggage extra charge
Fordele: It was on time
Ulemper: I booked my ticket month ago. Know I’ll travelling with my suite case, so I booked with 1 piece carry luggage option. But at orly airport the Eagle Azur company charged me 50€ euro for the luugage.
Fordele: Time of the flight, service in the Paris airport
Good food and beverages in the return, delay both ways
Ulemper: No tv screen, food was not at all delicious in the going to Paris, no comfortable chairs
Orly to Berlin
Fordele: Very clean airplane and orderly boarding and disembarkment.
Ulemper: Allowed people to violate the one carry on rule. Some had two or three bags that they placed in overheard leaving no room for others. Very frustrating. If you’re not first on the plane there will be no room for you - even in the preferred seating ares.
good value for money
Fordele: On time flight from Paris to Berlin, smooth boarding, friendly crew and good value for money for the airfare
Scammers Aigle Azur
Ulemper: Horrible conditions for luggage - we tried to buy an extra bag of 23kg in advance, so we pay 50% only, but apparently they are not interested in that, payments don't go through. Therefore we had no choice but to pay 70Euro for a single bag, almost the price of the ticket .. Ridiculous and disappointing. It is the second time it happens with that airline, not going to use it anymore .. ever.
What a nightmare
Fordele: Nothing at all
Ulemper: We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again
worst airline customer service!
Ulemper: I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!
Fordele: les personnels sont très gentil
Ulemper: retard du vol
Excellent Aigle Azur
Fordele: The Flight Deck and Cabin Crew were very professional, aircraft was clean, boarding smooth (full complement of passengers), arrival on time.
Ulemper: Absolutely nothing to fault.
The flight very nice and the food nice
Fordele: Taken us by bus as the cool weather and the people used satires to go down to take the bus
Ulemper: What every said in the first time with regard the taken bus I hope the company change this way by using the bridge
Flight delayed for more than 2 hours.
Ulemper: Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.
Fordele: We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!
Ulemper: The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.
Ulemper: We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.
Ulemper: Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.
Ulemper: Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.
Fordele: Ground and flying staff were really nice
Ulemper: The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.
Fordele: Absolutely one of the best hosting Stewart flight attendant teams I have ever witnessed. A. incredible job guys. I was extremely pleased. Beyond professional and unexpected. Weather conditions were not easy and the pilot took incredible charge.
Ulemper: Staff. Professionalism. Spotless/Clean cabin. The staff was of uttermost class and should train others all around the spectrum.Asp the pilot did an amazing job.
Fordele: Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline
ni reponse ni solution satisfaisante de la part du
Ulemper: retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL
Ulemper: They lost my luggage
Fordele: I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.
Ulemper: I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud
Boarding pass, boarding was straightforward, every
Fordele: Courteous, Professional Service and Price.
Ulemper: When the man in front of me went to sleep his seat hit my knees hard.
Fordele: Great value for money! Seats are spacious enough and the plane was very clean
Ulemper: Someone smoked inside the airplane, in the lavatories probably.
Ulemper: The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.
Airline needs more staff
Fordele: Flight itself was smooth.
Ulemper: Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.
Successful flight - but improvements needed!
Fordele: The flight was generally fine. It was on time with friendly service.
Ulemper: Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.
Plane was moved and i had to book another
Ulemper: Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.
Typical Algerian service
Ulemper: I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.
Wife had brain surgery
Ulemper: Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?
No food. Our row was missed for drinks
Fordele: We were missed for drinks Seats didn't have entertainment but no big deal good price Clean white head rest covers at each seat felt cleaner
Fordele: Staff was nice.
Ulemper: No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...
Ulemper: Bulkhead did not have much leg room
Delayed and Confused
Ulemper: the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.
This was not among the best flights I have ever be
Ulemper: The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!
Ulemper: Forfærdelig service, ikke engang vand stillet til rådighed gratis.
Alt er til betaling.
Ulemper: Hjemmesiden lod mig tro, at jeg havde købt ekstra bagage, men da jeg kom til lufthavnen, var det ikke tilfældet, og trods at jeg viste e-mail, der viste, at jeg havde til hensigt at købe bagagen tidligt, betalte kundeservice mig portpris.
Fordele: Personalet var meget professionelt og høfligt
Ulemper: Sæderne ligger alt for tæt sammen, ligesom de fleste flyselskaber.
Fordele: Ikke meget at synes om
Ulemper: Sent som normalt. Uden kommunikation. Flyet blev forsinket 2 timer, og der blev ikke givet besked før en halv time senere. Boardinggaten blev ændret to gange uden meddelelse. Der var ikke nok overhead til transportenheder, der skulle stuve begge under mit sæde.
50 € bagage ekstra gebyr
Fordele: Det var på tide
Ulemper: Jeg reserverede min billet for en måned siden. Jeg ved, at jeg rejser med min suite-taske, så jeg bestilte med 1 stk. håndbagage. Men i orly lufthavn opkrævede Eagle Azur-selskabet mig 50 € for lugden.
Fordele: Flyvetid, service i Paris lufthavn
God mad og drikkevarer til gengæld, forsinke begge veje
Ulemper: Ingen tv-skærm, maden var overhovedet ikke lækker i forbindelse med turen til Paris, ingen komfortable stole
Orly til Berlin
Fordele: Meget rent fly og velordnet boarding og embarkment.
Ulemper: Tilladt folk at overtræde den ene fortsætter regel. Nogle havde to eller tre poser, som de placerede i overhørte og efterlod ingen plads til andre. Meget frustrerende. Hvis du ikke er først på flyet, vil der ikke være plads til dig - selv i de foretrukne siddeområder.
god valuta for pengene
Fordele: På timeflyvninger fra Paris til Berlin, problemfri boarding, venligt personale og god værdi for pengene til flybilletten
Svindlere Aigle Azur
Ulemper: Forfærdelige forhold for bagage - vi forsøgte at købe en ekstra taske på 23 kg på forhånd, så vi betaler kun 50%, men tilsyneladende er de ikke interesseret i det, betalinger går ikke igennem. Derfor havde vi ikke andet valg end at betale 70 Euro for en enkelt taske, næsten prisen på billetten. Latterligt og skuffende. Det er anden gang, det sker med det pågældende flyselskab, ikke vil bruge det mere ... nogensinde.
Sikke et mareridt
Fordele: Slet ikke noget
Ulemper: Vi havde vores boardingkort og hævdede, at vi ikke kunne checke os ind, fordi vi ikke kunne finde os i systemet. Vi havde en kvittering for at betale bagagen online, og kvinden ville ikke se på den eller anerkende den eller acceptere den og re-charged os dobbelt for vores bagage et samlet mareridt vil aldrig flyve dette flyselskab igen
Fordele: Les personnels sont très gentil
Ulemper: (Uarbejdsdygtighed du vol
Flyet var meget rart og maden var god
Fordele: Tog os med bus som det kølige vejr, og folk brugte satires til at gå ned for at tage bussen
Ulemper: Hvad hver gang sagde med hensyn til den hentede bus, håber jeg, at virksomheden ændrer denne måde ved at bruge broen
Fly forsinket i mere end 2 timer.
Ulemper: Resulterede i manglende toget til Lourdes & at betale €151.90 for et andet tog billet.
Fordele: Vi fløj fra Porto, Portugal til Paris. Turistinformationen i Porto lufthavn var meget hjælpsom. Flyselskabet leverede noget mad!
Ulemper: Hjemmesiden var meget forvirrende. Jeg havde svært ved at finde ud af, om jeg var nødt til at betale ekstra for at checke en taske ud af Portugal. Min mand og jeg havde vin og olivenolie i vores bagage, så vi vidste, at vi ikke kunne bære vores tasker. En anden passager, meget yngre end jeg, fandt det umuligt og endte med at betale dobbelt så meget som han var nødt til at betale "lufthavnen" prisen.
Ulemper: Vi tog en time for sent. Tilbragte en time før vi vognen stå i gangbro. Ingen måltid om bord, kun vand. Siddende i midten. Fly var bulgarske Electra Airways.
Ulemper: Flyet blev forsinket i næsten 3 timer, fordi de ikke havde siddepladser fra Paris. Folk blev til sidst bedt om at gå om bord og bare vælge det sæde, de ønskede, herunder dem af os, der havde betalt for valg af sæde online og foretog online check-in. Hjemmesiden om hvordan man tilføjer bagage er meget kompliceret og tog os lang tid at finde ud af. Personalet var uvenligt. Vi gik glip af vores togforbindelse på grund af flyforsinkelse. Vil ikke tage dette flyselskab med igen. Det var kaotisk og uvenligt personale.
Ulemper: Meget uorganiseret boardingproces. Vi blev ikke kaldet til at tage os af vores sædenumre. Vi blev derimod samlet som kvæg helt op til flyets døre. Da vi stod sammen i ca. 15 minutter, fik halvdelen af os besked på at forlade flyet og gå om bord i flyet gennem bagenden. Meget ubehagelig oplevelse.
Fordele: Absolut et af de bedste værter for Stewart-redningsmandskab, jeg nogensinde har været vidne til. A. utrolige job fyre. Jeg var meget tilfreds. Mere end professionel og uventet. Vejrforholdene var ikke nemme, og piloten tog utrolig stor ladning.
Ulemper: Personale. Professionalisme. Pletfrit/Rent førerhus. Personalet var af den bedste klasse og skulle træne andre rundt omkring i spektret. Asp piloten gjorde et fantastisk stykke arbejde.
Fordele: Meget dårlig. Forsinket fly til.mere end 2 timer. Ingen tilgængelige oplysninger ved porten eller.fra det flyselskab
Ni reponse ni-opløsning tilfredsfaisante de la part du
Ulemper: Retard de + de 12 h du vol et pres 2 semines toujours pas de réponse du service klient quant au dédommagement : service aux klienter : NUL