Ramada Plaza by Wyndham Antalya

Meal options were good, dining staff was attentive and helpful and hard working. Pool, gym, spa facilities are great and gorgeous view. Our housekeeping lady was very helpful, wish I got her name. She truly went the extra mile.

If you want to stay in a factory where the staff's main concern is checkin/checkout and collect money then this is your hotel. The staff is not very warm, only helpful with the bare essentials like calling a cab. We waited outside for someone to get our bags, no one available. Until I started loading our bags while my husband held our baby and a gentleman noticed and started helping me out. Everything we requested was denied, I understand it's on a request basis but very disappointing when you're denied each request. We were traveling with a baby who got an upset tummy and we told the staff as well. We came in 15 mins late (9:45pm) because of a late flight and missed the buffet dinner (over at 9:30) which was part of our deal. We asked the receptionist if they could offer anything, even a cold sandwich. The manager said we could come back at midnight and eat something. Which is impossible with a baby who is already asleep and we'd have to wait 2hrs to eat something. We were told to order IRD. We don't mind paying but the coldness and lack of empathy was a disappointment. Room was ok, we had a side ocean view. We asked for 2 extra towels and a blanket which never came. We called again twice next morning and finally received it. There were a few items we found on the floor (peanuts, a screw) which we immediately picked up as our baby could easily have picked up and swallowed those. The cleaning lady was very nice but she just seems over worked. We requested a late checkout by 30mins or 1hr as baby had an upset tummy. We were denied that as well which I also understand being from the hospitality industry. However, I overheard the staff give someone else a late checkout. There's just a lack of warmth in this hotel and it's obvious the staff is overwhelmed and overworked. They're running a factory. The hotel has so much potential but the management is poor.