Lej en bil i Rom

Ulemper: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.

This was fine

Fordele: They were fine and efficient.

Will never rent from hertz again!

Fordele: Rome airport staff were incredibly rude, disorganized, and inefficient. It took nearly 2 hours to get our car despite being gold plus rewards members

Ulemper: Everything

Run down vehicles seem to be the norm

Fordele: Helpful staff at pick up and drop off locations.

Ulemper: The first minibus broke down, with the clutch pedal sticking to the floor, after less than 300 km, driven on predominantly motorways. Thus it had to be towed away. We had to find our way back, eight people, 40 km out of Florence. In addition, I had to pick up the "new" minibus, in my own time and on personal expenses at Florence airport. Both minibuses had over 40000 km on the clock, where seriously dented upon pickup, both had a big crack in the passenger side rearview mirror. The second minibus had the safety belt of one of the passenger seats tied around a hinge with a knot because the catch was broken. Also, this replacement vehicle ran out of ad-blue after 200 km. Luckily this second minibus behaved well and got us to where we wanted to be.

doubled my price.

Ulemper: totally unreasonable. they doubled the price of the rental because i returned it to a different location in the same city.

we confirmed our rental for two 7 passenger vans -Mercedes-BenzV-Class

Fordele: We were told we had to pick the vans up at Roma Tintoretto. However two days before we were to get the vans, we received emails stating they did not have vans and offered us two small cars for each van even though we only had two drivers. It went from bad to worse when we went to the pick-up location, they only had small cars with manual transmissions. After much discussion, thet finally told us to go to the airport where they had two Ford vans for our use. Our family of ten missed our planned tour, etc. because of this mixed up reservation.

Ulemper: All of the above.