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Mostly everything, and the very nice staff more staff with more english knowledge
Hotel staff was extremely professional and nice. The hotel was impeccably clean and comfortable. The hotel had excellent pool, jacuzzi, and spa facilities. Everything was absolutely excellent.
Hotel staff very helpful. The accommodation spacious and enjoyed the spa. Was the best hotel of the four we stayed at in Gran Canaria but it was the most expensive. It felt lonely because there were very few clients.
Courtesy of staff Nothing
Location and Agaete city as part of gran canaria The price from booking.com was almost half higher than the price availabe directly aplying hotel 210 EUR for 2 nights junior suite 2 persons ocupation, directly was 110 EUR. and Junior suites doesnt have balconies, so we were oblidge to take normal cheaper twin room but at higher t booked price,
Spacious room;superb bathroom;helpful staff;good on-site parking;peaceful;excellent spa facility. Our room looked out onto the adjacent wall of buildings opposite-we were expecting a mountain view.The restaurant was poor both as to food and service.We would stay at the hotel again but only if we had a mountain view.We would not recommend half - board to any one!
Spa was good, receptionist was very helpful. Room spacious and bathroom clean. Excellent parking facilities. We did ask for no smoking room and it obviously was a smokers room. Smell. ashtray etc.
Great balcony and the room was so clean and cared for,the breakfast`s were full of everything. We also had a view of Mount Teide from the balcony. There were not any.
We have now stayed in this hotel on four separate occasions and have always found the staff pleasant and the facilities excellent.
Quiet, close to good fish restaurants. Excellent buffet breakfast. Good Christmas Eve meal - good value for money too. Owing to adverse weather conditions for five days we made use of indoor pool and free indoor parking. Free internet.
good breakfast, good spa, pleasant staff. nope.
We liked the quiet atmosphere and the willingness of te staff to find an alternative solution when we had a complaint. The level of services was not according to our expectations in a 4-star hotel.
Situation (in an orange grove, with avocadoes, guavas etc), character of the building, peace & quiet, like-minded (i.e quiet and civilised) guests, pool (but cold!). Nothing to dislike.
The location of this hotel is perfect for anyone who enjoys walking and the outdoors, with trails close by. Gran Canaria has more to offer than beach holidays and this is a good base to travel around the island and see what the north side has to offer. After a hard day of walking, you can enjoy reading by the pool with stunning views of the moutains close by. The hotel is tucked away in a lovely valley away from the main town. It is therefore necessary to have a car to go out to eat each evening unless you eat in. It is more of a B&B rather than a hotel.
Friendly helpful staff. A peaceful relaxed atmosphere and a beautiful colonial house
Relaxed and peaceful atmosphere. Staff extremely friendly, helpful and supportive. My wife had a bad fall (off premises) and the support and assistive nature was second to none. Variety of nationalities staying there. Nothing
The hotel is very romantic and the views are magnificent. In addition, the staff was simply fantastic. The hotel makes available an all-day snack bar and drinks, so this is the perfect place to relax by the pool away from the touristy resorts from the south of the island. Hotel needs a little bit of TLC. Staff should promote the evening meal better because the Agaete area is lacking in decent options for dinner, except for touristy mediocre restaurants by the harbour.
The peaceful and tranquil atmosphere make it easy to relax. The evening meals available at the hotel are satisfactory, but choice is very limited.
The hotel, an ex orange-tree farm, is in glorious surroundings. The staff are excellent. The evening meal had no choice except vegetarian.