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My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
The food was way to expensive and hard to place an order for room service
The only great thing about our stay was the older gentlemen at the valet. He over exceeded the customer service expectations. More of your staff members should follow his example. The beds were awful. You might as well put sheets over a pallet of springs. For the amount of money people pay I think the hotel can afford better mattresses. Our faucet in our room has a horrible leak. You might want to tell housekeeping to do a deep clean on the furniture it's a tad dirty. As for the front desk rule of thumb don't let your guest stand around for 15 minutes because you failed to notify valet. 2 seconds on the radio and your done. But seriously almost 30 minutes waiting all together to retrieve a phone charger from the car is a little ridiculous all that was, was a lack of communication. ***** 5 stars to the older gentlemen in valet***** He is a true employee and if you don't notice that as management you lack as well in training and bringing the expectations needed for great guest services.... I hope you tell him to.... The mattresses Poor guest services (Front Desk)
The staff was very knowledgeable about the area and had some great recommendations for places walking distance for meals. Parking is extra, and it wasn't apparent in the booking or when I checked in and they gave me the pass to get in/out of the garage.
The bed was so comfortable, the room was clean, there's a Starbucks in the hotel. Nothing
Friendly convenient and affordable.
the hotel was a bit old but had that awesome clean towel bar soap smell Starbucks is right there And you can go to the restaurant in the lobby and still get authentic NM food. The staff is incredible fun folks who make you feel like a friend. One of them even did an impression for me, HILARIOUS love it, A++++++ would buy again Nothing notable They even brought me a flat iron and hairbrush
The staff was great and courteous, very clean. My new go-to hotel when in Albuquerque .
pictures showed a newer/more modern hotel and facilities. The swiming pool, for instance, was not very clean or appealing in reality but the pictures make it look nicer. The breakfast -buffet style- was not particularly nice, varied or well prepared.
Friendly and helpful staff. ABQ bus service has stop nearby, so it is easy to reach city center and railway station. The hotel has a shuttle to get you to and from the airport, must be called from the airport for the hotel does not answer email. The breakfast didn't live up to the advertisments. Our room had serious flaws: the door was impossible the open more than a little because of the thick carpet, no separate light switch for the bathroom made the whole room lighted up, which is inconvenient in the night. Only one chair and no desk made it very difficult to use the computer. A big piece of unusable furniture took lot of space. A desk or table and some extra chairs would have been better.
Clean rooms, marble sink, 42" Plasma, comfortable bed & a/C. Interior of room was great but outside was kind of ghetto. Looks like a converted dormitory. Pool is green. Good location though, very close to nightlife & dowtown. A bit pricey for what you get although we were there during the Balloon Fiesta. Helpful staff.
convenient to downtown area. VERY affordable. felt secure as a female traveling alone. great breakfast and good coffee.cordial staff.exterior of hotel in need of attention, but seems that they are focusing on the interior and room upgrades first, which is good. the hotel is an older building, being renovated the hotel is located in a part of downtown that is a little shady , but well patrolled
I like the location, near shops and restaurants but yet away from all the noise. Overall was good for the money. they should not allow more than 3 visitors per room. People had parties in their rooms and disturbed neighbors. Pool needed to be cleaned up often.
The Hotel Blue was easily located along central ave,easy bus route,excellent nightlife, walking distance from restaurants and 24 hour coffee and cookies. great Hotel Blue was fantastic
The room was great. Loved the huge flat-screen tv with HD channels and the bottle of water in our fridge was a nice touch. Secure gated carpark gives piece of mind. The breakfast was lovely. Nice restaurants within walking distance. Excellent value for money. Would definitely stay here again!
For a 3 star hotel, the Hotel Blue is very good. Staff is very kind and helpful, room is darky but clean and comfortable, and I liked the fact they served breakfast.
Convenience for Convention Centre, friendly staff especially on the much appreciated Courtesy bus and large size of rooms Sparse furnishings. I asked three times for a desk so I could sit at my computer-never happened. Can't you afford to have your logo on both sides of the courtesy bus. I missed it once because the driver went past twice and I was on his side of the road where there is no logo. It was just a white van
Nice TV, free breakfast, staff was accomadating with late check out, shuttle service to airport carpet in room was old and dirty, rooms could use new furniture, outside looks very run down.
Location, Staff Guestroom heating/cooling, bathroom fixtures need updating, expensive room service
Breakfast wasnt the best!! Expensive, our food was cold not worth what we payed
Staff was friendly. Shuttle service is convenient. The room smelled like smoke. I'm guessing it was a smoking room in the past.
Thought the hotel chain was a good choice Found disgusting items in food
We were greeted with a cookie upon check in. When we went to the restaurant downstairs and they messed up our order, the chef was quick to admit the me stake and correct the situation. There was no parking available and had to park across the street.
Everything about this hotel was good -- no complaints about the facilities, service, etc. At 11:30pm I was in bed when other guests of the hotel entered my room -- they had been assigned the SAME room. It was a disturbing situation for paying customers, both myself and for them. Whether this was a system error or human error, please take steps to insure this doesn't happen to future guests.
The room was warm when I walked in Staff did not seem friendly and the hotel seem outdated; had to pay 12.00 for parking.
Rooms were clean, well equipped. Service at desk was great. Free parking (on weekends) across the street was a huge bonus! We were first time visitors staying on a weekend, and found the area eerily dead. We expected a more lively area given the downtown location. Also a bit disappointed the pool didn't have a hot tub, but those are luxuries, so no biggie.
It's hotel good cookies Nice people good beds In the bathroom there was a Big Cockroach. I did no like that we had to pay for parking $12.00. We also had to pay for the Refrigerator $10.00
The staff were very helpful and nice. The hotel and rooms were outdated.
Lady that attended to check in was not friendly at all. It appeared she did not enjoy her job or the service that she was providing to the customers. The cleaning staff was very loud the next morning around 9AM, slamming doors and talking loudly in the hallways. Pillows were very soft and took about 3 of them stacked together to provide any support for neck and head. No refrigerator in room.