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Personalet var søde og yderst hjælpsomme. Hotellet og poolområdet er meget børnevenligt Nye madrasser til sengene, der med utroligt dårlige fjedre ødelagde nattesøvnen for os. Lidt variation i morgenbuffetten ville være dejligt. Den var helt ens alle 14 dage vi var der.
God beliggenhed, fredeligt selv om det ligger i et sving på hovedvejen igennem byen. Dejlig udsigt over havet. Der er en svensktalende dame i receptionen og resten af personalet taler et udmærket engelsk. Lejligheden med det lille køkken fungerer fint - der er ovenikøbet microovn. Beliggenheden er god til at tage på ture udfra. Luksusproblem: Det vil være skønt med en lille hynde i plastikstolene på altanen, de bliver hurtigt lidt klamme at sidde i varmen:-)
Overall satisfied. The hotel is close to the beach. The pool area is good for the younger kids. The all-inclusive food is OK.
Hotel was very clean , well maintained and decorated . Food was good with a lot options. Room was clean and big . The food wasn't so suitble for Kosher eating people.
Near the beach and the center of Santiago. Pools great and staff are friendly but many times the front desk had a long line-up. The beds are not comfortable and there is no coffee/tea in the rooms.
The Greenery was fantastic. the pools are nice. The Breakfast was good The beds! They roll all around and are very uncomfortable. staff are a little disorganized but do their best.
The hotel was well run and the rooms a good size. The swimming pools were very cold, even the heated ones. The pull out bed very uncomfortable. The location was not the best. The booking received from Booking.com was for only 2 people when we had booked 4.
Very friendly good choice of food big complex but nicely spread out Gym was very basic and if I stayed there for a month I would need to work out as the food was very good
Nice surroundings. Nice pools. We didn't use other facilities. They didn't receive the request for a baby-cot from the Bookings website. They solved this within minutes. Unfortunately it smelled terribly (smoke).
Nice pools but very cold, the kids loved them though. Accross the hotel an great Italian restaurant Suaco! We just used the pools and the room. We enjoyed eating out and the day trips. Good little supermarket around the corner. Typical All Inclusive hotel with mainly Brits and Germans, some Dutch or Scandinavian. We did not eat at the hotel. Rooms were very sober and not clean. Inventory not complete but after asking we got everything. Kids club is poor. Poor entertainment. Noisy bar. Although not allowed by the hotel staff, all sun beds were taken in the morning by laying towels on them. Cockroaches in the garden, not in the room. 10 minutes walk to the beach. Building in front of hotel blocks most of the ocean view. Rooms were not cleaned on two days (they forgot).
It was only for one night.
Location, having a kitchenette in the flat, staff were nice. Breakfast was made using very cheap ingredients. Coffee and tea were just awful. Also, rooms are very noisy.
the view from the balcony of the room was really nice. hotel is close of the main actractions (Los Gigantos,Las Americas...), 200mt to Playa De Arena. The staff from the bar wasn't polite.
Price was the only good thing but don't be fooled - you get less than you pay for here. False advertising. No airport shuttle, no free parking, no safety deposit box. Clientele is all families, really young couple looking for bargain and lots of skinhead/football types hanging team logos from balcony. Stay elsewhere. Pay more and have a nice holiday. It's also too far from beach and town center. Plus the beds are small and very uncomfortable.
Bedroom windows overlooking the farm, chickens and roosters dogs interfere with sleep.
very comfortable and private fab app top floor looking out over the sea and mountains to the side even though the app was fab we only got the sun there in the afternoon on the balcony and the nearest beach was closed as some rocks had fallen there. if i knew this before hand i may not have gone there, but i believe that this is going to be rectified shortly othere wise all well
The noise from the road on the front block was, at times, overpowering. Buses stopping for long perios outside the hotel made a peaceful relax on the room's verandah inpossible.
Good appartment, clean, nice swimming pool (not salt), not too touristic, rental car recommended since it is not close to most tourist attractions. Beds are rather hard.
The more traditional location-close to Los Gigantes. Excellent facilities.Very accommodating staff. Can be a little noisy with the early arrival of cleaning staff. Depends on room location.
Excellent location, views, standard of accommodation and service. We were upgraded and that only added to the enjoyment of the stay.
The hotel makes an excellent base from which to tour the island by car, potter round the resort of Puerto Santiago, take a trip from the marina at Los Gigantes or enjoy swimming from the black beach at La Arena. The food is interesting and plentiful and the staff friendly and helpful. The rooms are clean and the free air conditioning makes sleeping a lot more comfortable when the temperature is 32+ degrees C. All the single beds were rather too firm for our liking and the sofa beds/settees are old, broken and really do need replacing.
The cleanliness and comfort. The TV reception was not good and there was only English news channel.
the hotel is pleasant and friendly and the food is very good value for money
hotel was very clean, food very good .not a lot to do,but i was only there for the weekend! piano bar has no atmosphere,the entertainment was ok! But to relax it was nice and quiet, no
The young man in charge (I think) of your entertainments was extremely helpful and pleasant, especially the first day when my husband was unwell and I needed some lunch on my own but was not on full board.The junior suite was very spacious and pleasant. The smell in the bathroom, the smell of food in the reception area, the smell of drains just outside the hotel and the oppressive warmth of the dining-room.
Very nice. Clean rooms, good location, close to the beach, friendly and very helpful staff. Good food. Excellent value for money, can only recommend:)
Conditioners in the room... Terrible smell in corridor biside the reustarant.
good service, relaxed environment no
Fantastisk udsigt. Fred og ro. Rigtig god og serviceminded reception. Madresserne trænger til udskiftning eller til en topmadres. En ovn i køkkenet ville være dejligt.
Beliggenheden er helt fantastisk og personalet er dejligt
Kendte hotellet fra tidligere ophold med Folkeferie som arrangør, så der er ikke de store ændinger. Lave eksempel vis arrangemanger i jers hallbar, det har før været praktiseret ( under det gl. Dansk Folkeferie) med stor succes. Det var også rart med rigtige dyner istedet for tæpper og lagner.
Personalet er venlige og ved ikke alt det gode de kan gøre for en, hvis der f.eks. er gået en pære er den næsten skiftet inden man får det sagt. Underholdningen er også i top, både den udefra og den Filiberto leverer. Der er faktisk kun positive ting at sige og vi vender helt sikkert tilbage til næste år.
Smagfuldt indrettet, virkelig valuta for pengene. Panorama havudsigt der vil noget. Jeg vil helt sikkert tage derned igen næste år. The chairs in the kitchenarea are very uncomfortable to sit on. I hope you will consider replacing them before my visit next year.
Vi fik tildelt et mørkt værelse uden udsigt og uden sol men gik tilbage til receptionen og fik herefter et bedre beliggende værelse. Hotellet opkræver ikke kreditkort i euro som normalt, men i mit tilfælde i danske kroner (til en overkurs 1:7.74) uden at spørge først. Det tog lang tid at få lavet om, da vi opdagede det. Hotellet har ultimo januar stadig kun opslag om de aktiviteter, som var på hotellet i december 2009. Det kan gøres bedre. Prisen på leje af box og tv bør fremgå af hotellets oplysninger ved bookning.
Dejlig beligenhed, flot udsigt til vandet fra lejligheden, fredeligt område Opvarmet pool vil virkelig være en stor forbedring, det er simpelhen for koldt til at være en fornøjelse.
Opholdet var generelt godt, men blev dog skæmmet af to hele dage uden rengøring på værelset, inkl. tømning af affald hvilket bliver et problem når der er tale om en lejlighed hvor man selv laver mad, og skraldet står i varmen...
i det store og hele - Udemærket til prisen Bedre renlighed og bedre restauration - måske mere børnevenligt/bedre legevilkår