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Will not stay there again
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
Big room, free vending machine, free breakfast.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
Chan, friendly, and accommodating. And a great breakfast to boot.
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
Love Hampton inn always nice
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
Cleanliness and accessibility to resturants, walking distance
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
The hotel was close to many restaurants, within walking distance. The full kitchen was a plus but felt cramped with the desk so close. Breakfast was excellent. Staff friendly. While at the pool my kids needed to use a pool tool to retrieve a ball in the pool. My two daughters both got fiberglass all over their hands from the stick/handle. It was awful. I told the employee at the front desk what happened. She didn't seem to care
Staff could not have been more helpful. Rooms need updating, but very clean.
This hotel located in very convenient location , there are many resturants around, and 6 minutes walking distance there is a trade Joe Market. The room is big. We all like it. I wish there were cookware in the room, since there is kitchen in the room.
The room was nice and clean The room wasn't worth the price
Everything was great. Nothing
The breakfast was really delicious ! It was a nice hot breakfast bar, variety of things! The staff was reall nice. The room could be cleaner. The kitchen floor was sticky like it wasn't mopped. When you walked in there was a strong room freshner smell to mask other smells.
Staff was helpful. Very little parking. Small, crowded, rough and noisy pool area. Room was clean but nothing else to say about it.
The space was much more modern, comfortable, and cleaner than I anticipated. I felt comfortable walking on the wood laminate floor barefoot. The bathroom was well designed to minimize the number of nooks and crannies where grossness can hide. I paid $2.99/day for wireless internet and it worked great--better than the service I got for free at a fancy boutique hotel last month in a major city. Would have liked an elevator for getting to the second of two floors. Also would've liked a mini refrigerator to store leftovers.
Clean, cheap, friendly staff, and good location. Standard uncomfortable bed.
Price and location - great location No elevator to access second floor, special request needed for ground floor if you have any disability No microwave No refrigerator "No Frills" Sleeping quarters only