Atmosphere is great. The pool was nice, indoors. The included breakfast buffet was very good too. Very nice pond in the center lobby and lots of green plants. The Bloody Marys were excellent!!!! We had scorching hot water intervals in our shower. We were scared for our children. We didn't change rooms because we were so tired and figured we would just be extra careful. It would have been nice if the staff would have given us something for the dangerous situation we were in. The first to shower was our 9 year old and he had to jump out!!!
The location is great for us. We visit Los Angeles often and like to have a last night on the far northeast side of town so our drive back to Las Vegas is shorter. The breakfast was good. The rooms clean and comfortable. The water pressure in the shower was beyond pathetic. I don't know why, because the pressure in the sinks was fine. Also, there were not enough people working the breakfast. We asked for a straw for the baby, waited ten minutes and then had to hunt down someone else and ask again. It took awhile.
The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
Big room, free vending machine, free breakfast.
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
Cleanliness and accessibility to resturants, walking distance
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
Love Hampton inn always nice
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
Chan, friendly, and accommodating. And a great breakfast to boot.
Will not stay there again
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
Breakfast thatwas included wasn't actuall breakfast more like a snack you grab your self.
Parking. Bright exterior. Didn't have cups, blow dryer, Coffee in room. Little smelly. Dark color interior. Old elevator. Dark hallway. Smell cigarette. No extra toilet tissue paper. Old kitchen cabinet.
The workout room was clean and open 24 hours for use by the guests.
The overall appearance was nice, same for the staff. But, when the neighbor in the adjoining room got very sick and I wanted to leave the management became impossible to work with. The management didn't have a comparable room to offer me when the person in the adjoining room got sick and was constantly coughing up stuff all night. I asked to check out and they wanted to bill me one night extra as a penalty for leaving before the end of my reservation. I had to fight with them for over an hour before they let it go. Suggest paying by night only.
Breakfast was nice. I everybody used it. The bed was also comfortable Had trouble draining the water in the tub and couldn't control the AC
The breakfast was really delicious ! It was a nice hot breakfast bar, variety of things! The staff was reall nice. The room could be cleaner. The kitchen floor was sticky like it wasn't mopped. When you walked in there was a strong room freshner smell to mask other smells.
The room was nice and clean The room wasn't worth the price
The hotel was close to many restaurants, within walking distance. The full kitchen was a plus but felt cramped with the desk so close. Breakfast was excellent. Staff friendly. While at the pool my kids needed to use a pool tool to retrieve a ball in the pool. My two daughters both got fiberglass all over their hands from the stick/handle. It was awful. I told the employee at the front desk what happened. She didn't seem to care
Everything was great. Nothing
Staff could not have been more helpful. Rooms need updating, but very clean.
Staff was helpful. Very little parking. Small, crowded, rough and noisy pool area. Room was clean but nothing else to say about it.
This hotel located in very convenient location , there are many resturants around, and 6 minutes walking distance there is a trade Joe Market. The room is big. We all like it. I wish there were cookware in the room, since there is kitchen in the room.
Price and location - great location No elevator to access second floor, special request needed for ground floor if you have any disability No microwave No refrigerator "No Frills" Sleeping quarters only
The location was very convenient. They don't provide any breakfast besides coffee.
The space was much more modern, comfortable, and cleaner than I anticipated. I felt comfortable walking on the wood laminate floor barefoot. The bathroom was well designed to minimize the number of nooks and crannies where grossness can hide. I paid $2.99/day for wireless internet and it worked great--better than the service I got for free at a fancy boutique hotel last month in a major city. Would have liked an elevator for getting to the second of two floors. Also would've liked a mini refrigerator to store leftovers.
Clean, cheap, friendly staff, and good location. Standard uncomfortable bed.