Wonderful grounds everything on site
Superb location, great facilties and very friendly staff
The resort is fascinating with breathtaking views of the beach. The view overlooking the pool is spectacular. The hotel has its own private beach which is beautiful. The hotel is landscaped very well with beautiful plants and flowers. The rooms are big and spacious, and the staff is very courteous. Would certainly recommend the hotel to anyone considering visiting Faro. The hotel should have had a tea/ coffe maker in the room. For the price you charge, this is an expectation. To call for room service costs 5 euro per person which normally other similar resorts worldwide do not chanrge
Excellent hotel in beautiful gardens, very nice staff, perfect for a resting family holiday. High standart new rooms. We were there a couple of years ago and will return for sure in the future! The Spa is wonderful. Only quite expensive. More attention should be given to room cleaning for this luxury hotel
Spacious room, fully carpeted, well furnished; low rise accommodation; beautiful gardens and cliff top location. Daily change of complimentary pool towels. Restaurant prices are much too high.
The Vilalara is the most beautiful relaxing , peaceful and magical place I have ever stayed at. The staff are exceptional , the location is unimaginable and the peace and quiet is a tonic for life. I will visit the Vilalara many more times in the future without doubt. We have traveled extensively but this has got the be the top of our list for summer vacation. We hereby thank all the staff at Vilalara for a wonderful stay. there truly is nothing to dislike
Comfort and quietness. Should have towel service at beach
A peaceful retreat with plenty of places not to do anything...... restaurant choices on site were limited
marvellous place! excellent dinner. Not so good service for price and quality of food. Improvement is needed in staff. We ordered a glass of "Morgado de Ste Catherine" and another wine was served with no explanation.
excellent service by staff, beautiful grounds, private beach & overall pleasant ambience. Good buffet breakfast Forget the bar snacks - both too expensive and very poorly prepared. The main restaurant was acceptable - just. The food was OK but not exceptional however the prices were very high. You can easily find a better dining experience outside the hotel so only go to this restaurant if you really don't want to leave the hotel surroundings.
We were impressed with the staff who were very friendly and helpful. They have a lot of repeat clientele for that reason The Hotel has a few restaurants to choose from so you can choose to dine in any one of them. We liked Arte Nautica as it is on the beach in Armacao de Pera - stunning location and brilliant fish, or you can have a snack The location isnt so great as it is out of town. If you are not mobile you will need to hire a car or take a taxi which are cheap and plentiful. The staff seemed to push their very expensive New Year dinner and there wasnt much choice. to dine elsewhere. They also naughtily put the costs of two New Years dinner on our bill when we hadnt even booked or attended the event which goes to show that behind the staff smiles there is the pound signs motive to make as much money as possible from their guests! We were not convinced the hospitality was genuine for that reason especially when the staff all repeated the same sentence - is there anything we can do for you. It seemed they attended a management school and were taught to say that
Everything was brilliant,with the exception of below. Food was not up to a good standard, but was not overpriced.
Well kept hotel and equally smart guests. Excellent food & beverage. Interior decor style needs updating.
The variety of facilities, the high standard, the staff, and the wonderful gardens. Beds could be better. Do not like two singles pushed together to make a double or king. Need better beds.
hotel was of a very high standard and we were very well treated by the staff. not really
In addition to the above, I liked the peace & tranquility & space in general, in particular the spacious grounds, gardens etc. I was disappointed with the quality of furniture on my balcony given the fact that I observed furniture of quality in similar suites where I was based, furniture on my balcony was that of a 1 or 2 star Hotel, I have already indicated my disaproval on the personal questionaire at the Hotel, I would at some stage like a report directly to me regarding the unsuitable furniture on my balcony, I stayed in 7 Oasis Parc at the Hotel.
Variety of restaurants, quality of food, amazing beach with beds and professional level of SPA. Servants in the restaurants expressed quite strong dissatisfaction if the tips were less than 10 %.
Hotellet har en meget smuk udsigt over havet. Der er roligt, selv om det er et rimeligt stort hotel. Værelset var godt og rent. Morgenbuffen var god og for en hver smag.
Meget imødekommende og professionelle medarbejdere. Gode restauranter med flot udsigt. Gode aktivitetsmuligheder for større børn. Parkeringskælderen - meget svær at komme ned i/op af.
Fantastisk flot udsigt. Rolig beliggenhed.
Hotellet ligger meget smukt. Personalet er søde og hjælpsomme. Vi kommer meget gerne igen Der mangler lidt småting som f.eks. badekåber og strygejern, men ellers er komfort og service i top.
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
Ultra Modern and stylish
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
noise from rooms upstairs or alongside, high heels on stone floor.
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
Staff and overall eperience excellent.
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
Det var en dejlig beliggenhed lige ud til vandet og med en skøn terrasse, hvor man kunne sidde og spise. Ja,, at de ikke tilbyder en enlig rejsende, som betaler en høj, individuel pris (ikke gruppe) et værelse med udsigt til en mur, men til hav eller et pænt landskab. Dette sidste fik jeg da også efter at have sagt min mening om den sag. (Jeg har da heldigvis heller aldrig oplevet andet end at få et dobbeltværelse med en pæn udsigt på de gode hoteller, jeg har holdt ferie på.)
Fantastisk god og rolig beliggenhed. Meget velholdt. God plads, skøn placering lige ud til poolområdet og med havudsigt. Desuden var vejret helt fabelagtig godt. Hovedpuderne var ikke gode, - minder om en pose skumgummifyld i et pudevår, - men ellers var ALT som det skulle være.
Venlig modtagelse, venlig og smilende dame i morgenmadsrestauranten. Hjælpsomt personale som ved hvordan "kræsne" gæster skal tumles. Gode omgivelser og ikke overrendt, men det var jo også medio november. Det fandtes lidt pudsigt med de niveauspring fra værelser til restaurant. men en yderdør var pga tiden blokeret.
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
Breakfast Spa and Staff.
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
Personalet er meget positive. Hotellet ligger skønt ved stranden. Stor pool med håndklæder. Flot casino. Nej, alt var helt i orden
der var god plads ved poolen, der var ingen der spærrede liggestole midt om natten el-koger på værelset
Very nicely specced out hotel, lots of facilities like a gym; plenty of entertainment for bored holidaymakers in the evening. The wi-fi internet access was not available on the 5th floor - we couldn't get any coverage at all and had to sit in reception to send and receive e-mails, which was a nuisance and not really good enough for a hotel that advertises availability of wi-fi access throughout the hotel.
Overall the service was excellent
The staff was so courteous and the proximity to the beach was great. The breakfast was fantastic!! There was not one usable electric outlet in the room or bathroom with the exception of the one used for the TV. Also, there were only 2 bedside lights for the entire hotel room. It was quite dark at night. Our housekeeper also wanted to clean our room one day at about 5pm after we had already gotten back for the day. We have a child so this was not going to work for us. Subsequently, we ran out of toilet paper and tissue and our very small trash bins were overflowing. Also, our room was also not incredibly clean when we got there. The main elevator was broken for some time one of the days.
Hotel breakfast excellent- facilities reasonable. Good location, if you enjoy walking! Very near the sea . The question of the hotel providing a two-tier price range is debatable. The question of the sea view (at extra cost needs defining specifically as our room had a view towards the sea, but the sea view was miles away!!!
The staff are very friendly and helpful
The hotel itself is very good, with a nice entertainment area (bar, restaurant, pool,...). It has a good location since it is outside Armação de Pera and very close to the beach. The staff really needs to be renewed since they have no experience at all and are not nice as they should. The rooms are not correctly cleaned day after day, specially the bathroom.
pool and pool bar and restaurant bar service
The breakfast and the outside pool was excellent, staff were friendly. The room had 2 single beds pushed together to make a double. The Jacuzzi was cold and the turkish bath smelt of damp. The gyms facilities were also very basic
nice clean comftable hotel having to pay to use gym etc
the staff were extremely nice, great selection at the breakfast buffet, nice rooms and nice surroundings. Huge Pool and loads of sun loungers. the beds were very uncomfortable and they didn't have the room we requested and paid for available. Also the hotel is situated in a very quiet area where there are no resteruants or entertainment.
Modern well furnished room. Good breakfast selection Noise overnight from street as room was on ground floor. Pool small and as in basement had no outlook Hadn't booked car park and there is no parking adjacent to hotel
great friendly service. excellent clean modern contemporary decor. locatino is awesome. not the hotels fault but the music from the hotel across the road was very annoying.
A brand new Hotel with great design ans style in the centre of Praia da Rocha in Portimao right on the beach with private parking..I advise staying in the junior suites, just perfect. Nothing,
everything: exelent location, staff, room facilities, plenty of space, pacefull atmosphre, good internet acess, room designe.
Perfect location , the strip that it is on is fantastic for restaurants and shops. The views are beautiful. The pool does not get much sun and No Wifi at present.
Lovely hotel,modern and very clean. It is ideally located beside beach and in close proximity to shops restaurants and bars. I would definitely recommend Rocha Hotel Apartamento to family and friends. The buffet breakfast provided a wide variety of breakfast dishes - the only criticism I would have is that the hot food section was by no means warm let alone hot!!
Proximity to the beach was good and rooms were big and comfortable, bathroom well equipped. Some of the female staff at reception were a bit rude - some customer service skills would be of benefit to them
Excellent location of the hotel, very kind staff, new equipment of the facilities, very clean facilities... Great location for visiting several beaches in Algarve! Breakfast should be improved (poor selection).
great variety for the breakfast, lift very quick,very clean and bright, staff very helpful, reasonable priced. room for three using bed sofa there was very little space for coffee table
Great location. Free internet. Very helpful staff. Missing wifi
Good standard room, great views, good vfm
Cleanliness, size, location and pool area I was surprised that there were no waitresses at the pool area to take drink orders. The prices of drinks were also extremely expensive...
The pool, the place: is near beach and fun (strip), but quiet and has relaxing view. Just didn't use my car for 5 days because everything was very close. The studios and T1 apartments didn't have couple beds (the ones given to me), ar conditioned in studio where noisy but good in T1.
The facilities were excellent Additional payment for use of pool and gym
Great rooms plenty of room. Didn't like the fact that you have to pay to use the fitness facilities and indoor pool.
lækre store lejligheder, dejlige grønne områder, venligt personale, pools blev ikke renset dagligt, rengøring på værelset var ikke optimalt
Rent, pænt, meget velholdt, parklignende haveanlæg, veludstyrede og store lejligheder, mange swimmingpools. Fra receptionen 5 min gang til meget lækker strand. 6 Euro for taxi til Albufeira. Enkelte blandt personalet var arrogante og ikke særligt servicemindede.
Vi nød meget vores store og dejlige lejlighed, og de mange pools der er på hotellet. Det eneste vi kunne ønske var lidt flere aktiviter til børn, der var kun en lille legeplads.
Dejligt ferietresort med venligt personale, fortrinlig rengøring og gode facilitteer. Vi var der i efterårsferien, hvilket betød at der ikke var overfyldt. Lidt ærgerligt at fitnessrummet kun kan benyttes af 16+. Vi ville gerne have haft knægten på 12 år med i fitness-rummet, men han var for ung, også selv om han var i følge med os.
Fint familiested med mange pool områder. Meget børnevenligt og med fine muligheder for at dyrke sport (golf og fittnes) Personalet synes præget at et hektisk arbejdsmiljø, som muligvis var årsagen til en dårlig betjening, arrogant attitude og manglende imødekommenhed. Konceptet service var ikke udbredt. Faciliteterne opvejer dog dette.