The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby. We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.
Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room! The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.
Location Services seem to be declining.
The hotel is amazing beautiful clean and love the private garden. The location was great right across the street from the mall.
About 10-15 minutes from every activity and shopping areas in Atlanta. Fairly close to a Walmart and Target. Service was fine, average. Very OLD fixtures in the bathroom. Had trouble stopping the tub to bathe. Toilet took awhile to flush. Charged me $40 extra as a "deposit" and had no knowledge of this. Parking was tight in a underground garage. Fairly old hotel.
The rooms are extravagant - especially for the rates!!! I would like to have had complimentary breakfast available. More importantly I don't understand why a 5star hotel didn't have at least one microwave available for client usage!!!
Beautiful layout, waterfalls in lobby. Expansive grounds and trails.
Beautiful facility. I would have preferred that the two beds be queen size instead of standard. I am used to having a little more room to sleep in.
ease of check-in. Friendly staff. Overall stay was great
bed was excellent, very cozy, i liked the fact that it was right across the street from perimeter mall. The inside and outside garden was very beautiful. They also had a Starbucks! 12:00 check out time. No complimentary breakfast, air condition could have gotten a little colder, bathroom tub could have been cleaner…i saw a few strands of hair.
Beautiful views We could not check in early. Our group arrived at approx 10:30 am; we did not check in until after 2:00 pm No complimentary coffee.
I literally just slept there during a very busy two day event, so I don't have much to base service on. It was very clean, professional looking. The staff were very friendly. The parking garage was a bit tight and difficult to get out of when others were trying to get in. I suspect it was constructed long before mammoth SUV roamed the world.
It was really spacious , fun times They didn't let us be too loud but understandable
LeMeridian staff were great. They were very attentive and willing to help in any way possible. Environment is one of a welcoming nature. It reminds me why I love Atlanta as well as the persons who share in it's everyday space. That's for the southern hospitality; I'll definitely be back for another stay!
The executive suite was spacious with a great view. And also the beds were absolutely comfortable. Not a thing.
The staff was very friendly and personable. I felt welcomed from the time I walked in to the time I walked out. The walls are very thin. You can hear everything in the room next to you. If you are a loud person your neighbor will hear you and vice versa.
I visit atlanta at least once a year, this was the first time I stayed in a city outside of Atlanta but the location was perfect! It was really close to the highway and close to the mall and a number of great restaurants in the area. (Visiting Mccormick's is a must food was great) I wanted more space in my hotel room than I had last year when I stayed at the JW, and I definitely got that. The room which was a club suite with two king beds was huge. Nice open living area, big wardrobe in the bedroom and plenty of drawer space. I payed about the same price at the meridien as I did for the JW so I got way more for the money in my opinion. They also had free parking on weekends which was great since almost everywhere else you go in the city you have to pay to park. My room was clean and neat. I'll come back here next time I stay in atlanta. There was a small stinkbug on my curtain when we first got there but I called the front desk and fixed it immediately and even asked if I needed a new room which wasn't necessary I just didn't want to touch it. We also called when having problems with the iPod Dock, I just wanted them to talk me through getting it to work but they sent maintenance up there anyway to help. Great customer service here the whole way through my trip! I do have one complaint, I did have a lighter sitting on the table of the room when I left, I think the housekeeper confiscated it. I am fully aware of the no smoking policy of the hotel and was not smoking in the room I simply left it there. I was a little irritated by that because that was a rather expensive lighter not a cheap 99 cent one.
Nice staff. Hotel has a unique style. No free wifi ! And no fan in the bathroom of a newer luxury hotel?
Beautiful boutique hotel!! Needs a small fridge and microwave.
The size of our room was amazing, very comfortable beds and great all round. Our room was not cleaned properly one day. But it was quickly solved.
The comfort. Expensive Refrigerated Snack Bar.
Great all-around hotel experience. Friendly staff, high-quality facility at a very reasonable price.