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Night reservation Manager was very helpful Checkin was rude, nonchalant & uncooperative
center located, nice and big lobby, food absolutely acceptable. rooms a bit used but it is not a new hotel, do not use the taxi service counter they have at the entrance door - they triple the normal taxi rate.
The location is great, and breakfast is okay.. Pool looks good.. Its an older hotel.. So the rooms look a bit worn down. Internet price is sky high.
Spacious rooms. luxury design. very nice lobby. Big breakfast buffet but!! Breakfast buffet is big but has asian food more than international. For example no any type of cheese, no beef or chicken, mostly pork. Rooms smelly, cheap looking corridors design. No safe inside rooms but they has it downstairs.
the locations is good the staff is really rude they are not polite at all and they dont help .
quality hotel amenities
Very relaxing and quiet place, big rooms, excellent breakfast and facilities.
It provided luxury at a very reasonable price. The hotel had all the facilities that you needed under one roof, not having to travel outside if you didn't desire. A bit of confusion with the hotel transportation pickup. I paid the driver and then learned that I should have had the cost of airport pickup added to my hotel bill. This information should be very cleared with the hotel's "information section"
Good location, close to main attractions & famous MBK shopping centre. Spoken English for some of the reception staff could be better, they had difficulty understanding very basic questions.
The hotel lobby is very big and grand and the room is big and clean ! 1) Lack of well English speaking staff, expecially for Manager level . 2) No hot water , coffee/tea and slipper provided by the hotel.