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Location, ambience, design, comfort
Nothing 1-Breakfast is very expensive, not good, no big choice. 2- You have to pay to get your request from Personel especially in concierge and room service. 3- The room rate is not clear, you have to pay 10% extra VTA plus 10% service charge on the rate even if you didnt request any service, so when i booked my room it was 600 $ per night, in the end i payed 720 $.
Quite exceptional hotel - perfect spot in Beirut near downtown shops. Very attentive staff, fabulous rooftop pool
Beautifully designed hotel. calm atmosphere . comfortable room. delicious breakfast. sensational dinner at indigo. Concierge "Feras" was very helpful and nice.
The staff were so helpful, they all went out of their way to make our stay comfortable and advised us on where to go and what to do during our short stay The taxis provided by the hotel were expensive but they didnt have a problem getting external taxi drivers to take us around
The individual treatment of each guest. Staff were so friendly and helpful. Wonderrful views of the snow topped mountains from rooftop restaurant.we just had a fabulous few days No
superb front desk staff, unique design, great spacious rooms, beautifully equipped, wonderful pool, swanky bar porter staff a bit slow on the uptake, sunbeds by the pool in shade by 4pm!, breakfast choice good but execution a bit average..
I liked the hotel where the site is located at the entrance of Solidere area and model hotel rooms and a wonderful large Bedding uncomfortable and annoying
HIgh class hotel with great facilities.
The accommodation, the location of the hotel and the friendliness of the staff are just some of the luxury I enjoyed during my stay The current hotel lobby is small and not convenient
Amazing location - I felt very safe as a single, female traveller and access to cafes and shops was excellent. The staff were helpful and kind. It was clean and comfortable. With the small kitchen area, I think this would be great if you had children. Spacious room. Overpriced - its not a 5 star hotel really, but probably a 3/4 star European standard. The breakfast was particularly disappointing - not much choice and a fairly dingy room (there was an amazing balcony in the restaurant but they hadn't set that up for breakfast - a shame). All rooms slightly smell of smoke: they should make them non smoking.
location and staff friendliness. knowledge of staff was sub-par
the breakfast was really poor and the restaurant service was mediocre. The location is inside a barricaded area and u need to arrange with the reception before arrival to lift the barrier in order for the car to enter. there is no lobby for waiting
The location. The facilites were not good, the roof top place where you eat breakfast is dirty, under construction. The furniture in the rooms are old and the hotel is nowhere near a 5 star rating in Europe, possibly 2 star. The staff are not knowedgeable and unhepful.
breakfast on the roof top terrass with a view over the downtown and a bit of the sea. excellent croissants! the coffee tasted awful. the extra single bed didn't have beddings of the right size.
Friednlyness of the staff.
every thing furniture
Not much Curtains were broken and did not open at all, bed was not double as booked but two singles which they tried to make into a double with a sheet over ??? dvd in room as advertised was not there but at $15 per night and two dvd players were faulty. Internet did not work until several visits from technician. Sofa/chars stained. Advertised as a suite but not at all a suite just large hotel room with kitchen area. Charged $20 for a towel which was "damaged" with sun oil from the beach ??
The hotel is located in an excellent area where you can walk to the downtown (Solidere), which makes it perfect for tourists to go back and forth without taking a taxi or a car. The staff was so friendly and the hotel was so calm. The junior suit is suitable for a family with kids for its spacious room. The hotel doesn't have any spa facilities such as gym,pool or relaxation massage services. It is perfect for people going on a business trip or for those who seek a very quiet hotel which is very close to the downtown though a quiet district.
I like the location of this hotel, also the choice of having more than 1 room per suit. I like the staff attitude and the quick check in & out I didn’t like that the sweet were empty( no glass, plates, water (complementary),spoon and fork although I requested twice to have (the plates & glasses) in the suit but I have been ignored
i've requested connected rooms throw the web but they didnt even read my request