fint og rent. Rolige omgivelser. Hjælpsom personale.meget fint at der var lavet en tallerken med mad til os da vi ankom sent (00.00) Det kunne være fint hvis deres indedørs legerum var åbent om aftenen. Pt er det kun åben mellem 10-14. Men børn leger også efter 14.00 :-)
godt lå centralt til Benidorm palce som var vigtigi lang kø til morgenmad, kaffemaskine med lang kø meget ringe
Staff very welcoming and helpful. Restaurant had great selection of food catering for all ages and tastes. No tea or coffee availabe for own use in bedroom.
location opposite Benidorm Palace
fully inclusive, good friendly staff, wine selection and food choice good, swimming pool area kept clean and tidy. bed was to hard for me!!
reception staff were exallent, dining waitresses hard working and lots of smiles, brilleant. Bar staff needs changing or given lessons on customer service.Every meal very cold, no vegetarian choice. We stayed for three nights and my wife lived on pasta salad and chips. Every dish should be labled up suitable for vegetarians. No wifi we live and work in spain long queues at bar no mater how many staff on. Allways had to go back into the bar simply to ask for ashtray, never any on tables outsid and seldon inside.
decor and cleanliness of the rooms and excellent value for money
The fact that it was all inclusive and the weekend was a very econonmical due to the price we paid
The Staff were very friendly and helpful the cleanliness exceptional. We were allocated room 217 on arrival the smell from the bathroom was so bad it was a health hazard. We were allocated another room the next day without argument i think the staff are aware of this problem and in my opinion the room should be closed.
Comfortable clean rooms, plenty going on more suited to families than singles. The lifts were far too slow and the dining room arrangement is awful. If you are a club member you walk in but if you did not book under this arrangement you have to queue for every meal like a load of cattle.
Staff was very accomodating. Enough food and drinks for all and very entertaining for children and teenagers.
All of it, food, entertainment, Staff
Very good family hotel, with things for all the family When booking this hotel, we clicked on the wrong icon and ended up paying extra £30. the family room was for 2 adults and 1 child age 7, but we paid for 3 adults. is there anything you can do to arrange a refund on this please
food was very good but alcohol drinks were watered down but still acceptable although i would not class as a four star top cover on bed was grubby and for a four star found this unacceptable but was good value for money
This is the 2nd weekend break at this hotel and we have no complaints what so ever. great hotel with excellent staff and food choice.
I liked the open space in the lobby hall & the room was of a decent size I was v.impressed with the food, I went B&B & thought there was not enough variety & the long queues for hot food between 9am on wards. For the size of the hotel the pool area was too small & crowed perticular for high season
Rooms were large and kept clean. Buckets and towels everywhere due to leaking roof. Like a cattle market at Xmas. Xmas Eve no cocktail evening. Xmas Day restaurant run like a canteen. No Xmas music. Run out of food on second sitting. Absolutely no Xmas feeling at all. Overall the food was repetitive. I would not recommend staying there for Xmas if you don't have children. Coffee and drinks were awful, we paid for brand names. Overall impression was that of a Butlins Camp.