The food in the hotel restaurant was terrible. The hotel allows pets :-( In the room next door there were some dogs left alone. Barking all night. Reception did nothing much about it.
Service All was o'k
free internet, service, breakfast...
hot in room- no air-conditioning
Services were very good for the price. Location of the hotel and parking very convenient. Just the comment. The wireless internet was not usable because it was very unstable - at least on my computer in the third floor under the roof.
It was easy to find your way in the village and arrive at the hotel. Enough parking space available. Breakfast was good. I stayed at the 3 floor, very poor quality on stairways and hall.-
reception the surface of the room was big enough but the srface in which you could stand up was very small and to go to the room you have to go through spaces that are in course of renovation and for sure there were other rooms available than only those just under the roof
Friendly helpful staff. Lovely breakfasts although they were very expensive. Location very good
Very good value for money and a lot of activities around it. The room I had was very well equipped and comfortable. Excellent and friendly staff. Attention paid to many details. Avoid their "Braserie". 1l. of water costs less than 5 eur. and a soup costs less than 4 eur. Non-sense. There is one more thing I noticed. When I was walking through the hall, I noticed older part which was not very well prepared, and then I entered the newer part, which was excellent. I would make sure I get a room in the newer part of the hotel.
Fast check-in and out procedures, helpfull personel, good brasserie and breakfast The bathroom is to dark and has no mech.ventilation. There is no parking garage and my car had to stand on a parking lot with trees resulting in stains on the whole exterior, although the car was not parked below a tree.
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Nice TV, room very clean and well furnished.
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Located near Lueisn Park and the staff being freindely and very helpful No
Clean and modern no kettle in room
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Very quiet ! Not enough international TV channels
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Pleasent location and facilities
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
location, friendly staff no tea/coffee making facilities in room, no jugs of water in room, sauna/steamroom not working, one bicycle which didn't work does not make a gym, would definitely not classify it as 4 star hotel.
garden area to relax in. good place for children. tea and coffee facilities in each room
The booking was secure and I was expected.
Pleasant hotel, efficient and amiable staff, reasonable prices, good facilities. A pity there is no air conditioning in the rooms, as it's impossibe to sleep with the windows open, due to the vicinity of a railroad with heavy all night traffic.
The staff at the front reception desk and in the restaurant were attentive, pleasant and helpful
The space available and relaxed atmosphere were perfect for the wedding weekend including the reception. It was an easy hotel to meet up with other guests in both before and after the wedding. The staff were very helpful but were unobtrusive.
Good service Old & small TV sets, limited no of stations
Its close location to the person I was visiting.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Everything was great
Staff was very courteous, friendly and helpful.
Location Air conditioning not working
Gym was not really a gym, pool was very small.
I hope to came to germanty and stay a gine in this hotel
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Modern and nice hotel, good location! Nice staff, good value for money!
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
the facilities, the shower in particular...
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Location, English speaking staff Had to pay for parking
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Good, comfortable hotel with nice and attentive staff conveniently located in Bensheim and with reasonable prices. Highly recommended.
Very friendly and helpful staff The rooms were very hot
Rooms were clean, 15 minute walk into bensheim The hotel did not have tea and coffee in rooms, the smokers rooms were noticably larger than the non smokers, and the same price.We did not have breakfast as we felt 12 euros was a little expensive, however they did try and charge us.
Very nice and big room, very clean. Nice garden view. Breakfast okay. Very expensive, road noice, no ambiance.
Nice location, close to the city center and very quiet. The hotel is now called "Alleehotel": so dont get mad if you will not find the "Nichtraucherhotel". Small pillows equates to small rest for me: just to let you know.
The hotel staff were very helpful. The internet facility provided for guests was useful. There were several lights that didn't work in my room.
Very nice room. Quiet.
external sportsfacilities and free wifi no decent wifi reception in room
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Quiet and efficient in a great location
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
Efficient. Nice lunch in garden. Wake up call on time!
food and staff view from window - but could not be helped...
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
Centrally located. It is little bit below value for the rate. It should be cheaper.