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The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Clean and modern no kettle in room
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
Located near Lueisn Park and the staff being freindely and very helpful No
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
Nice TV, room very clean and well furnished.
hot in room- no air-conditioning
Very good value for money and a lot of activities around it. The room I had was very well equipped and comfortable. Excellent and friendly staff. Attention paid to many details. Avoid their "Braserie". 1l. of water costs less than 5 eur. and a soup costs less than 4 eur. Non-sense. There is one more thing I noticed. When I was walking through the hall, I noticed older part which was not very well prepared, and then I entered the newer part, which was excellent. I would make sure I get a room in the newer part of the hotel.
The food in the hotel restaurant was terrible. The hotel allows pets :-( In the room next door there were some dogs left alone. Barking all night. Reception did nothing much about it.
Friendly helpful staff. Lovely breakfasts although they were very expensive. Location very good
reception the surface of the room was big enough but the srface in which you could stand up was very small and to go to the room you have to go through spaces that are in course of renovation and for sure there were other rooms available than only those just under the roof
Services were very good for the price. Location of the hotel and parking very convenient. Just the comment. The wireless internet was not usable because it was very unstable - at least on my computer in the third floor under the roof.
Service All was o'k
It was easy to find your way in the village and arrive at the hotel. Enough parking space available. Breakfast was good. I stayed at the 3 floor, very poor quality on stairways and hall.-
free internet, service, breakfast...
Fast check-in and out procedures, helpfull personel, good brasserie and breakfast The bathroom is to dark and has no mech.ventilation. There is no parking garage and my car had to stand on a parking lot with trees resulting in stains on the whole exterior, although the car was not parked below a tree.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Very quiet ! Not enough international TV channels
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Pleasent location and facilities
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Its close location to the person I was visiting.
Pleasant hotel, efficient and amiable staff, reasonable prices, good facilities. A pity there is no air conditioning in the rooms, as it's impossibe to sleep with the windows open, due to the vicinity of a railroad with heavy all night traffic.
The staff at the front reception desk and in the restaurant were attentive, pleasant and helpful
The space available and relaxed atmosphere were perfect for the wedding weekend including the reception. It was an easy hotel to meet up with other guests in both before and after the wedding. The staff were very helpful but were unobtrusive.
garden area to relax in. good place for children. tea and coffee facilities in each room
location, friendly staff no tea/coffee making facilities in room, no jugs of water in room, sauna/steamroom not working, one bicycle which didn't work does not make a gym, would definitely not classify it as 4 star hotel.
Good service Old & small TV sets, limited no of stations
The booking was secure and I was expected.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
Modern and nice hotel, good location! Nice staff, good value for money!
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
the facilities, the shower in particular...
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Location, English speaking staff Had to pay for parking
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Everything was great
Location Air conditioning not working
Staff was very courteous, friendly and helpful.
Gym was not really a gym, pool was very small.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
I hope to came to germanty and stay a gine in this hotel
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Very nice and big room, very clean. Nice garden view. Breakfast okay. Very expensive, road noice, no ambiance.
Rooms were clean, 15 minute walk into bensheim The hotel did not have tea and coffee in rooms, the smokers rooms were noticably larger than the non smokers, and the same price.We did not have breakfast as we felt 12 euros was a little expensive, however they did try and charge us.
Very friendly and helpful staff The rooms were very hot
Very nice room. Quiet.
Good, comfortable hotel with nice and attentive staff conveniently located in Bensheim and with reasonable prices. Highly recommended.
Nice location, close to the city center and very quiet. The hotel is now called "Alleehotel": so dont get mad if you will not find the "Nichtraucherhotel". Small pillows equates to small rest for me: just to let you know.
The hotel staff were very helpful. The internet facility provided for guests was useful. There were several lights that didn't work in my room.
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
food and staff view from window - but could not be helped...
Centrally located. It is little bit below value for the rate. It should be cheaper.
external sportsfacilities and free wifi no decent wifi reception in room
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Quiet and efficient in a great location
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
Efficient. Nice lunch in garden. Wake up call on time!
The relaxed atmoshere. No hotel parking, although I was able to park within 100yards.
Close to Luisen Park, one of the most beautiful parks in Europe, staff was friendly, room facilities (e.g. tea, teapot, shoe shine) above expectations. Wifi Internet was a bit expensive, 12 euro for 24 hours.
Didn't have the breakfast as felt 15 euros was expensive.
spotless clean, very friendly welcome, friendly staff no
Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...
Everything was perfectly acceptable and very good value Nothing
All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!
Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.
The reception staff were particularly helpful in obtaining taxis quickly for us whenever we needed them.
The Hotel is situated in a great spot, 5 min walk from the train station,5 min walk from the shopping centre, and the trams are only 2 minute walks away.. no, great hotel..