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We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
service, style, class, location
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
view from the room
very comfortable luxurious hotel with easy access to the old town Bern.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
Central Location, Modern decor, good breakfast selection, comfortable room
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
Very good location, right in the middle of the old town.
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
- the double room is very little, but for one night is ok
This hotel is first class, but a bit expensive.
best location for old bern nothing
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
Indcheckning hurtig og kompetent- venlige receptionionister- morgenbuf-fet passende bred- to elevatorer, der fungerede perfekt- rent og pænt væ-relse- ligger i Berns centrum
Det er nemt og bekvemt, når man tager til Bern for indkøb Morgenbuffet var kedelig og betjening elendig
Jeg bruger hotellet i mindst 6-7 år - een eller to gange om året. Det er centralt beliggende og restauranten er fremragende, mens morgen buffeten er overskuelig.
Det er et pænt og nydeligt hotel med dejlig central beliggenhed, tæt på Hovedbanegården og med let adgang til sporvogne og busser og gode spisesteder tæt på Jeg ville gerne kunne have fået morgenmad fra 6,30 evt mod aftale herom
Hotellet ligger meget centralt, og jeg fik et roligt beliggende værelse, sådan som jeg havde ønsket mig ved bestillingen. Det er dejligt, at der er trægulv. Sengene er gode og inventaret i øvrigt pænt og let i stilen. Der er/var pænt og rent (forventeligt), og badeværelset er funktionelt, selvom det er et element, der er sat ind i værelset i forbindelse med renovering - sådan føles det i hvert fald. Det hele er lidt småt, men alligevel fint! Jeg synes ikke mogenmadsbetjeningen var så venlig, at man blve glad over den - uden at klage ;-)
Beliggenhed i den gamle bydel, god service Badekar, gulvtæppe/varme i gulvet
Excellent location. A 5 min walk to train station. Hotel is right in the heart of town....Our booking was pushed back and I didn't get prompt reply from the hotel regarding the change. This is even after I called internationally to confirm the changes & still no follow up thereafter. Reception staff or the people handling the booking to be more prompt in replies. We are travelling from across the globe so international calls are best to be avoided to resolve any issues.
Location is good, just 5 min walk from Central Train Station and in the very center of the city I expected higher quality and comfort from a 3-star Hotel. On Sunday Reception works till 5pm only. There is no heating and quite cold in the shower.
Courteous, kind and extremely efficient staff, central location.
It is so convenient to train station and in good area. It was the only hotel where breakfast was not included which made the room price less. And I liked going to COOP and Starbucks. The duvet is too warm and heavy for me. I I would like to have a top sheet and a light weight blanket available.
A nice hotel, near train station of Bern and located the downtown of Bern. good location and price.
Situated in the heart of Bern. It was quite a walk with luggage from the public car park.
breakfast. close to centre of town
good price, clean room, nice breakfast
Perfect location, good breakfast, big room.
in city center no staff there and I feel not safe, dark and too quiet
Very central position No porters to carry luggage
Convenience to railway station No
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.
it is clean and well situated the carpeting of the stairs leading down from the 1st floor