Excellent staff, a very comfortable room, and convenient to my conference at the Boston Seaport. The facility is very, very clean and modern. The bar was nice with a fireplace. Starbucks in the lobby is a plus. The valet parking was quite expensive. Luckily, the bellman told me the garage was around the corner, and it saved me $11/day or more.
Great hotel Wish a continental breakfast was included in price.
Hotel was nicely decorated in a nautical theme......a mix of modern and whimsical tht worked well, particularly in this location. Housekeeping staff and room service.......5 stars. The only problem we encountered occurred at check in......which was close to 3:00am. After flying all day we finally arrived,in the pouring rain. the parking attendant was so engrossed in watching a movie on his phone tht another employee had to bang on the glass......then actually open the door and tap him on the shoulder to get his attention. unlike other better hotels, he did not hold the door....or help us wth luggage and packages. We were exhausted. Unfortunately, his command of the language was almost nil. I spelled my last name (happens to b a common name) but he could not understand wht I was saying. He asked me to fill out my name info......next, they did not have the type of room we were promised. Again, communication was a HUGE problem.......at 3:00am !!! my daughter kept saying ........sofa bed........and King bed. The desk clerk kept saying no......no......no. I asked for the manager. They said.......no manager.......no supervisor. Finally, after much.....way too much conversation.......they gave us the room we were promised. an hour later, another desk clerk apologized for the mix up and offered us free wifi . From there on everything was good with a very few glitches. Concierge not helpful. A few staff absolutely cannot communicate with virtually no command of the language. Bellmen were NOT helpful other than to get our car. They don't open doors.......don't help if you have packages........concierge also not real helpful. Gave us misinformation re trolley tours......not particularly friendly or helpful. Cleanliness, pleasant decor, overall good service and better prices......all good reasons to return. Housekeeping staff.......5 Stars!
Nicely designed lobby and rooms. Service was great. Everything in room item cost extra Cost of parking was high.
Everything was on point. The early check in, house keeping, room service and friendly staff made my stay awesome and I will be staying here again most definitely when visiting from L.A.
hotel and room was very nicely decorated. wifi should be included for what a room costs
Parking. There was plenty available, however 64 dollars to park overnight is entirely too much.
The staff was very helpful and the room was up to par. I would not hesitate to return.
I called a week in advance and spoke to Kristen about acquiring a room with a water and city view. She made it happen with no charge or hassle. Thanks Kristen for making our weekend extra special. Charge for wifi and walls a lil thin. Neighbors naughty time was quite audible.