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After a busy two weeks touring New England it was good to stay in the comfort of a luxury hotel for the last few nights of our holiday at a price we could afford.
Staff was great. Helpful and friendly. I stay here for work as a united airlines Capt on my Boston layover, and we are treated so well that I brought my wife up for a weekend stay .. We walked to Fanual Hall, and Aquarium.. Shopped. Went to a Red Sox -Yankees game ( Sox won A bit pricey. But hey .. Its downtown Boston
On the first day of our trip -the water and chocolates in our room. The fact that each time I called the concierge or front desk they referred to me by name, all in all it was very obvious that the Langham goes the extra mile that sets them apart. No
le confort de la chambre late check out was not possible! Le concierge didn't inform me although I asked that the limousine driver xwsa waiting for me. I took finally 35 min until I could find out!
The atmostphere and staff were exceptional I didn't get to stay longer
Excellent to stay, but cost is very high for business people.
The excellent service and perfect comfortable room.
Excellent quality, facilities, location and service Charge of 30c per minute for Internet access was excessive and seemed unnecessary while paying about $300 per night for the room
The building is excellent .The rooms are not big enough.
It needs updating. I thought it was too expensive for the quality of the rooms
Excellent service, polite, helpful staff, really could not be faulted. Although expensive, you get what you pay for! No
Very attractive lobby area; extrenely personable and professional staff. Bathrooms and towels were not what a hotel charging $700/night should be offering.
the hotel had an excellent location in the middle of town and right across from quincey market and all sorts of historic places also near the water. I did not like the colors in the room, not really funky and stylish
I actually like the location, since it's a little quiet. It's clean and hip and the staff is not in your face, but always helpful when you need. It's a tasteful place to stay.
Cleanliness, bedding. I really missed a coffee pot in room and thought wifi should be gratis
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
Friendly staff, clean room, superb matresses.
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
The location was perfect for seeing almost everything in Boston. You ar eright in the centre of things yet it is not noisy like some hotels right in the hub of town. 2 things - No coffee maker in the room...thankfully coffee shops were close by...and having to pay for Internet in business centre
I encountered a few problems and the staff acted immediately to accommodate me.
The location was great especially in proximity to public transportation. The decor was simple and comfortable. The noise coming from the hallway and room next door was somewhat bothersome. The lounge on the groundfloor became a night spot on the weekend and guests are continuing to party going back to their rooms. The acoustics in the lounge were very loud as well.
Clean, comfortable, GREAT location, excellent amenities, friendly staff, good restaurant and bar. Definitely will be my choice of place to stay when I return to Boston!
The whole hotel was impeccably clean...wonderful. The room service was super fast. The location is close to so many great things in walking distance of hotel! The maid service was terrific; very friendly and thorough. The internet was fast - once you got on it. For a luxury hotel, internet connection is typically included in the price of your stay. As a Marriott rewards member I was surprised it was not free...apparently I was not at the right level. The parking was overpriced - one member of our group parked and $51 a day was extremely high. The cluster of cars, buses, taxes etc at the entrance was poorly managed. Pedestrians were at risk, guests at risk, and children at risk - there did not appear to be anyone in control of the flow of traffic coming in an out of the entrance area. High risk.
For $575 they could at least provide coffee and a morning newspaper. Bathroom was small and old.
Staff permitted us to check in early. Excellent Location.
Clean room and lots of amenities. Great location and easy access to pretty much anything. We used point for the room. Cost is pretty high, so if considering cost with other hotels others could be a better value.
Maid service very good Front desk personal room outdated Charge for wifi Security staff at front door very very intimidating
We love staying at this hotel. We had a great view of Quincy Market and the city landscape. We like being close to the North End. Our room was clean and comfortable The hallway on our floor was a little dirty. Used glasses and dishes placed outside of rooms waiting to be picked up along with some spilled food on the rug.
We really enjoyed our stay at Marriott Custom House during our recent family vacation to Boston. The location is ideal and the villas provided plenty of space for everyone. The observation deck was fun and we went up there several times during our stay. We would definitely return to the Custom House again.