Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
When we arrived the hotel was sold out and did not go or our "guaranteed reservation" for a double room. We were instead offered a full size bed and a cot for the same rate even though the room sells for $50 less. Spent most of our night on the phone with Kayak who didn't care. Says it's non refundable yet how they can say it's a guaranteed reservation when clearly it's a maybe! Horrible customer service by hotel manager and kayak. Hotel didn't offer to call around or find other accommodations for us.
The hotel was beautiful and the beds fabulous. The best part of our amazing stay was the service. Jerry at the front desk and Steve, the concierge, went above and beyond to treat me, my daughter and two grandsons to a memorable introduction to Boston including sightseeing, public transportation, wonderful restaurants. I have visited world class hotels all my life and never experienced this level of caring and guidance. Bravo!!! The price!!!!
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
Staff very helpful. The price of brunch.
Staff was very friendly and enthusiastic Dated & Tired, especially considering the price tag
Step out front door and you are on the freedom trail and ready to go Location
Appreciated the glass of wine at check-in and the staff were polite. "Upgraded" room was very tiny and the bathroom shower had mildew and stains. The bed was comfortable until I woke up with a bite mark on my leg and wrist. This place is overpriced and feels like it hasn't been maintained like other hotels. Won't stay here again.
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
Decor Terrible unprofessional and incompetent front end manager. Would never go back here
Hotel is next to all the boats that cruise the harbor, harbor islands and to to Provincetown - also next to Aquarium, near Faneuil Hall and North End. Expensive, 'harbor' rooms don't have good view of harbor - they are on the side of the hotel.
Maid service very good Front desk personal room outdated Charge for wifi Security staff at front door very very intimidating