Bed was soft. Waited an 11/2 hours to check-in past check-in. They did not have the room ordered. Then the first room that was an upgrade with smaller beds was unclean, the second room was clean but still had smaller beds. The pool and spa were out of order, and the water pressure sucked in the shower.
The hotel is located just shy of Hoover Dam. Hotel property was appealing and clean. We had dinner in their steakhouse and the food was very good. That we just didn't have enough time to do more exploring in the area.
The room. The employee's. The view. The location. The steak house. The steak I had was one of the worst I've ever paid for. The TV in the room didn't work very well and could use a few more stations.
The check in was a little disorganized although the staff were very friendly. It's a busy hotel with a lot going on and things to do. The setting is beautiful above Lake Mead. I stayed with my dogs and enjoyed my room. The bed was very comfortable, the king room spacious. It was very quiet with just a little triffic noise. I would definitely stay here again.
Damaged room lock. Staff gave us 4 sets of keys to use only 1 intermittently worked befor they finaly relocated us to another room. Insincere front desk staff.
The fact they redid the hotel from previous owner. Hotel looks good. When we check in the gentleman who checked us in was very pleasant and professional and worked quickly to take care of all in line. While the hotel looked good i believe the check in desk was understaffed. We waited behind 8 people for close to half an hour while there was only one person checking in guests. The cafe was also highly understaffed. We waited close to 10 minutes to be approached/seated. Once seated we waited between 10-15 minutes to which know one even came back.. We eventually got up and went to eat elsewhere. Having a nice hotel is great but very little staff to serve. I will think twice before booking a room again.
Took a chance at staying at a casino for the first time. We were very pleased with the room, the price, location, staff and the cafe. Cannot comment on the casino or gambling since we didn't participate in that. We were so pleased we decided to stay 2 nights and we played golf in town.
Cleanliness and friendly staff. Shower water pressure was to low and the water settings were not right. Shower water ran Hot..
Large, clean room with magnificent view from 16th. floor. Helpful staff, especially Cathy at the front desk. Will certainly visit again next year in time for the Vegas Sevens Ruby series.
A Blast! Sand Storm
It was very conveniently located by the dam and by the county lines. The store and restaurants with were a nice option. The food at the cafe was really good. Plus the casino games were amusing. The tv was trash. No HD just a shaking snowy screen. While the cafe was good, the customer service was not.
Great value for the price; excellent location for those visiting Hoover Dam. Heating/ac unit was temperamental. Needed a light above shower stall.
Great time and nice comfy rooms! Staff was very friendly and location is nice! Great places to walk around. The restaurant was a bit disorganized but the food was great and we still enjoyed it.
The history of the hotel and the area were the attraction. Rooms were a little small, but totally manageable.
Italian style room and upstairs patio are very nice. Nice place in funky town away from Las Vegas. We stayed in the Tuscany room. To take a shower one has to sit in a whirlpool bath and pull out a shower head. There is no shower curtain or anything that might stop accidentally showering the rest of the room. The shower head can NOT be fully turned off, and is always spraying hot water. A serious plumbing job would be needed to fix this it seems. Also, very noisy generator humming 24 hrs a day. But I guess this all goes with the Italian experience :)
Lovely and quiet. Plenty of space. Tissue paper in box was like sandpaper. My only complaint. Please provide better quality tissue paper.
Mario was awesome! He made our stay!
Like: The view from the patio. Dislike: Wifi was almost nonexistent, the staff was sarcastic during an early morning emergency situation, the plumbing was so bad that the shower wound up being a bath anyway, some rooms had refrigerators but not all, last tenant (or earlier) had left splash marks on the wall not cleaned off.
We liked the large room and private balcony. Staff was very friendly and helpful. Grounds well kept. Price was very reasonable. The parking lot was not full during our stay. Not sure why our room had to be on the third floor with no elevator. Mow their grass at 6:30 am!
Considering that most vegas hotels have some sort of adult theme to them , this was a good option for our children not to be exposed to that . The room was clean and comfortable, not the greatest but well worth it. We had a nice view of the lake and minutes from Hoover Damn. The room was a little dated but it was still nice