Fordele: We stayed in a room that was newly renovated. The room was great. The construction did not bother us one bit. Unless you saw their tools in the hall, you'd never know they are there.
Ulemper: Spa was closed and staff not that friendly. They weren't rude just quiet and I'm not used to that.
Fordele: Space in the rooms
Ulemper: Was given a handicap room and didn't care for the bathroom.
Fordele: The complimentary breakfast was great, the location was out of the way enough for a gorgeous view but not too far away from local restaurants and the casino.
Ulemper: The staff was not very friendly over the phone, much more accommodating in person. Also, the pool room smelled heavily of chlorine.
Fordele: Breakfast was always delicious with good options but, most important, The view from the west side of the hotel was phenomenal!
Ulemper: Walking into the pool room was basically like wearing a cloud of chlorine on your entire body.
Fordele: Conveniently located for me
Ulemper: Shower difficult to adjust Had to pull out bedside table to plug in charging station Lots of dust to get to plug Breakfast offerings unappealing
Ulemper: Breakfast was advertised as full buffet. But was only a continental some eggs cereal waffle maker and toast. Otherwise room was very nice a bit over priced ive stayed in a lot nicer 150.00 a. Night rooms. Overall it was okay but not special. Pool area closed for renovation which was unknown till check in
Fordele: Outstanding, especially for the price. Clean, comfortable, extremely quiet, friendly.
Ulemper: Had a little trouble finding entrance off the highway.
Ulemper: Pre-paid booking service Comfort Suites will book you into a handicap room. Frige did not work, moved, next room some outlets did not work, also handicap. The pool and spa were closed. Dirty, poor customer service. No breakfast.
Fordele: Location, room layout and WiFi were good.
Ulemper: Room cleanliness and overall planned, preventative maintenance seemed to be lacking. This was a great property when it opened, but it seems management may be cutting corners and that's causing some issues.
Fordele: Nice place. Comfortable bed and great staff
Ulemper: Hot tub out of order otherwise would have earned a perfcet survey. Understaning things break but quick repairs are a must. A discount was not offered for this and it was not mentioned ahead of time.
Fordele: This was a city that my Grandparents grew up in. Grandpa's grandfather owned a dry goods store in historic downtown area, and a grandmother was a teacher in a one-room school house abt 10 miles north of town. This hotel provided a comfortable bed for us!
Ulemper: all good!
Fordele: Rooms are spacious, comfortable, and clean. Pool was big and fun for the kids.
Ulemper: Breakfast was not great. Workers weren't friendly.
Fordele: If all Fairfield Inn &Suites are as clean and if all staff is as polite and curtious at other location, I will definitely be checking in on my next trip.
Ulemper: Couldn't find anything I didn't like
Fordele: Newly renovated - very nice for 2 1/2 Stars!!
Fordele: Thought the room was nice
Ulemper: Staff was friendly
Fordele: nice pool, very comfortable bed and pillows, television, breakfast good
Ulemper: no towel rods near sink, needs more counter space in bathroom area,
Ulemper: A new mattress/ firmer pillow top
Fordele: Not much
Ulemper: Maybe if I would have known it was under construction would have helped. Dirty, plywood front entry, crammed in breakfast room, mediocre at best breakfast,hallways and elevator area very dirty, grumpy...
Fordele: Staff was nice and beds were comfortable
Ulemper: Under construction
Ulemper: They were remodeling, fan loud, people rude.
Fordele: Nice location, and clean rooms!
Fordele: Very comfortable bed, close location to interstate/highway. Decent breakfast options.
Ulemper: View from room, even though I knew this facility was under construction disappointing pool/Whirl pool Jacuzzi was closed. A bit high in price for what facility offers but in the norm for every ...
Fordele: Location was good. The night staff was excellent. They had an area where you could buy necessities, snacks and non-alcoholic drinks 24/7.
Ulemper: The hotel was under renovation so pool wasn't open yet.
Fordele: Staff was very helpful.
Ulemper: Difficult to get into the hotels parking lot.
Ulemper: Would have been nice to know the pool was not open
Fordele: Location and price. However, since it is currently undergoing renovations and still operating, I would expect deeper discounts while in process.
Fordele: The rooms were ready and we were tired
Ulemper: Price value to product. Top value of this hotel is --
Fordele: Great breakfast, comfortable beds, friendly and helpful staff.
Ulemper: The pool was closed (which was upsetting, as my wife and I were looking forward to a swim) and our room smelled strongly of the chemicals they were using in the pool area.
Fordele: The location was perfect
Ulemper: The hotel was as expected because i have stayed there before except that the pool was closed .
Fordele: I enjoyed my stay.. Pool was unavailable and being serviced but gave free passes to water park across the street
Ulemper: hotel s tv did not work pouring rain and nothing to do actually got 2 nights and didnt stay the 2nd forfeited ---- ridiculous no tv and pull ou couch springs coming thru bed definitely not holiday inn express quality more like motel 6!
Fordele: The staff was easy to get along with and the breakfast bar was always full and clean. Easy access to the highway, ball fields and restaurants.
Ulemper: Did not get choice of room. Room would have been nice except for it was smoking room and I am a non smoker. Indoor pool was nice when it was working. The hot tub was broke for all days of visit. Room did not have refrigerator which I thought was odd.
Fordele: I was blown away by the way the front desk staff with their over and above customer service. It was like angelic. They were beyond professional. / The breakfast ( for a complimentary breakfast ) was very decent. Hotel location was great.
Ulemper: No micro wave or fridge in room. Water pressure in the shower was on the low side. Room was small.
Fordele: Rooms were clean. Nice to have breakfast in the morning.
Fordele: Clean room.
Ulemper: Bed was to hard, woke up sore and stiff, not a good nights rest.
Fordele: Enjoyed the breakfast. Staff was friendly. They even had a workout room!??
Fordele: It was close to the family we were visiting. The rooms were comfortable. We didn't use the free breakfast option so I can't comment on that.
Ulemper: The WiFi didn't pick up in the room. The steps on the side entrance were broken and it wasn't that safe for my 84 year old mother. We stayed Saturday night and Sunday night. After spending ...
Fordele: Good location off freeway on highway to family homes.
Ulemper: No elevator to 2nd floor and no assistance with luggage to get up stairs. Hot water wouldn't mix for safe shower and had to change rooms - without any assistance. Had to have my key card rekeyed ...
Fordele: Staff was friendly, bed was comfortable.
Ulemper: Was not clean, shower did not drain.
Fordele: Close to where I needed to be
Ulemper: Heat wasn't working in my room and they seemed to fix it but it went out in middle of the night and was very cold when I woke up. No maintenance person there on the w/e but they let me move to...
Fordele: Staff was very nice.
Ulemper: Too expensive for what's it is.
Fordele: The continental breakfast had actual food
Fordele: Very easy to find, staff was wonderful, parking was great, breakfast was excellent!
Ulemper: Although we were in 2 non smoking rooms, they smelled like stale cigarettes. Some mold in one bathroom. Hair dryer and heat lamp in one bathroom did not work.
Fordele: I've stayed at this hotel 5-6 times because it's convenient to my family that I'm visiting.
Ulemper: I noticed this time a fragrance when I walked in the lobby which I didn't care for. The bathtub was very slick. My brother fell when he got into the tub in his room.
Fordele: Adult only section. Finally someone gets it!
Ulemper: Thought the restaurants to be lacking
Fordele: Bed and bath were beautiful! Great staffing, Lisa at the front desk was so nice and helpful!
Fordele: Good water park.
Ulemper: Terrible food, dry and tasteless chicken sandwich. Argued with manager over paying for it.
Fordele: Really enjoyed the arcade, go carts, casino, and the option of the water park. Lots of activities for the 1 cost of the room.
Ulemper: Food was disappointing at the attached restaurant. We had 4 folks order food and all 4 came out severely wrong. Had to send it back, twice. Overall the place good be cleaned from top to bottom. ...
Fordele: Check in was made very easy and My Grandson's had a wonderful time in pool and games room. I enjoyed the casino probably because I won. I would and will stay again when in area.
Ulemper: Only thing was the candy shop lady I felt was rude to me but that was it.
Ulemper: Didn't like how all the laundry was scattered around the hallway on third floor. Felt like a laundry mat rather than a hotel.
Fordele: Not much, food was good
Ulemper: Unfriendly staff, outdated, noisy
Fordele: I liked that's Fun City was on site.
Fordele: Love the bed and room
Ulemper: The food
Ulemper: The hotel looked nothing like the pictures on the website.
Fordele: The price was good. The location is very central.
Ulemper: Their shower heads could be improved. It's just a spray.
Fordele: The resources attached to the hotel. They have restaurants, gaming areas, a casino, bowling alley, etc. An entertainment complex that is excellent.
Ulemper: The room was run down and carpet was extremely dirty and stained.The bathroom door also had a hole in it like someone punch through it.
Fordele: Fairly quiet and no bed bugs.
Ulemper: Filthy , smells , and they mistakenly checked in a guest into a room that was already occupied by my children , luckily we were gone and the guest was honest.
Ulemper: TV channels lagging behind and freezing way too often. Hard to watch anything. Luckily only had time to sleep during stay. No severe weather interference to blame.
Fordele: Good value and location.
Ulemper: The staff was rude and lacked customer service skills
Fordele: Clean and comfortable.
Ulemper: Caveat: this is really not about the hotel. The Super8 main computers were down, and NOBODY could get checked in for 3 hours. Once that was fixed, no problems.
Fordele: The amenities were all up to date.
Fordele: cheap & accommidating
Ulemper: no elavators
Fordele: Very nice and helpful staff.
Ulemper: A bit dirty. But great place to stay if have dogs with you.
Fordele: Very close to the venue I was visiting. Also close to places to eat that are open late.
Ulemper: I didn't care for the fact that the room smelled like paint so badly I wanted to open a window, the bathtub had holes in it covered with duct tape, there was mold growing on the ceiling in shower and floors had not been vacuumed for quite some time.
Fordele: clean and nice staff
Ulemper: NOISE IN THE NIGHT
ALSO IN THE MORNING, THE TV IN THE BREAKFAST LOBBY WAS BLARING 10X LOADER THAN NECESSARY
Fordele: Having the pool was great - two kids (10 and 7) were thrilled (and tired out at night). :-) Also, front desk let us know about local events (fireworks at Burlington Bees ballpark were right across ...
Ulemper: Poolside bar hours were not consistent.
Fordele: The outside of the building looked old and out of date. Wasn't offered a better room even when asked about the cost of an upgrade. Only one small garbage can in room. Beds seemed old and noisy
Ulemper: State of building
Fordele: THe price through booking.com was of course the biggest hit, and the location suited our needs perfectly. The pool was clean and never very busy, and the room was satisfactory; one more easy chair ...
Ulemper: OUr last morning the check-in clerk apparently had a really bad headache, and she was in charge of the breakfast area too. But she would just shut the office door and not come out until shouted for...
Fordele: Once our room was moved to an inside room, it was a whole new experience. The pool and hot tub was nice and not a bit crowded. It was easy to get to and parking was ample. Overall for the ...
Ulemper: We were originally in an outside room and and it was very run-down and dated. Fortunately for us, the refrigerator was broken and we asked to move to another room preferably on the inside. That was ...
Ulemper: This place was party central. Large groups congregating to celebrate, all day, all night. Noisy 10-12 year olds still running around at 12:30 am. From 10-midnight various groups set off fireworks ...
Fordele: The staff was great!
Ulemper: The facility is NOT worth the money. Maybe the inside, but the outside rooms are worse than a Motel 6. A little updating, maintenance and cleaning would do wonders. One of our rooms was not even ...
Ulemper: Run down and shabby hotel.
Fordele: Bed was comfortable good lighting
Ulemper: Outdated rooms breakfast area outdated
Fordele: Pool and game area was nice. Kids would love it.
Ulemper: Back of hotel not being used looked a little ran down. Big eye soar if u turn into the wrong driveway.
Fordele: Soup at the Tiki bar was fantastic, helped us carry our luggage up the stairs. He went above expectations!
Ulemper: Breakfast wasn't good
Fordele: The only good thing was the fact that they held on to my husband's wallet when I dropped it in the breakfast area.
Ulemper: The room was stifling hot, the curtain would not shut all the way, my husband had to go to the desk to get a sheet to tie to the curtain rod so I could sleep without someone looking in the window.
Fordele: Clean towels, bathrooms, and bed sheets.
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