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The location was good and it was bright and clean. Most of the staff were very professional. Found one of the breakfast chefs offensive which was upsetting. Restaurant staff were under pressure and often not very polite. I had booked a room with two beds and had to remind reception of this on registration as they had booked me a double room. No
The Hotel facilities were excellent, the service in all areas was superb, room comforatable and clean, pool, bar and food excellent Yes , I found two areas in which I feel the standard of this lovely hotel could be improved,. No 1. I think that people who smoke, should be segragated from non smokers,ie, smokers on one side, non smokers opposite, it was rather disturbing to have to inhale the smoke eminating from either side of our balcony. Room 408.No 2. Excessive noise level from pool area at night
Fantastic hotel. Food excellent, staff friendly. Rooms were modern and great view from our room of the main street and also the volcanic mountains. We will be returning to this hotel in the near future.
Street of the hotel is dirty and dark at night. Safety is a main concern and in the resort itself. I have in the past been mugged and I have heard of this happening to other tourists in the resort. I and they didnt report it because of the bad attitude of local police
The location was the best aspect of the hotel. It was easily within walking distance of the beach, restaurants and bars. Didn't feel it was really a 4 star hotel due to the requirement of some upgrading required particularly in the corridors leading to rooms.
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
Excellent well run 5* hotel lack of a beach nearby
Tranquil and relaxing Location is not exactly perfect.
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
I love the open air hallways and the outstanding staff - they are very helpful and friendly - from the cleaning staff all the way up to the managers. No real complaints - some of the shopping units were empty - this was a pity. They should offer local shops a 'free' day or night where they could come and use the units for free to promote and bring awareness of the local shopping area.
Truly a grand, impressive entrance and hall. Spacious rooms, comfortable.
Being able to choose location of room
Very comfortable hotel, great value, location
It was quiet. Great value for money. Loved the padded matressed sun beds. Also great to have 2 sunbeds on the balconey. No iron despite saying on website you could get one in reception which resulted in me having to buy one. We Arrived at 2Am due to 2 hour delay at airport and despite ringing the hotel beds for the children were not ready and they were exceptionally hard.
room size and cleanliness too impersonal
I throughly enjoyed the pool/decking area on the top of the hotel it was very relaxing and peaceful, just what the doctor ordered.
The hotel was as advertised and an enjoyable experience. You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.
efficiency of staff
We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed. My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.
Facilities, food Staff were rushing to clear dinner away even though you were allowed in up till a certain time
Good size rooms, courtesy room for travelers who had late flights home. Good choice of food but it was not always seved hot, it was mainly warm. Could have done with more staff on reception.
Their organisation, the catering runs like awell oiled machine. The rooms although clean and comfortable were a bit souless compared to the public spaces in the hotel. However this is a minor critisim and would not put me off staying again.
This was a lovely hotel in an ideal location for quite, restful holiday. Food was good and hotel facilities excellent.
Room was nice (but needs to be redone urgently), we received sea-pool view without any extra charge. Food was excellent and very clean. very quiet place. friendly staf. nice beaches nearby (in front of grand duque hotel), nice admosphere. lots of natiionalities in the hotel, not only russian or german, we liked the hotel for the money we paid, but see con- points if you pay a lot. Pool was too deep for people who can not swim (min 1m55 !!) (all 3 pools!!), piano man in evening is terrible. people who stayed in ALL-in did not get all in at all, still to pay a lot for some drinks. rooms need to be re-decorated urgently, are getting old, bathroom very badly build (tiles in all directions, paint all over places where it should not be, etc...), Not palace or **** level at all, more ***. if you want nightlife, not the place to be. food at poolbar is terrible
There was plenty of on-street parking. The food was very poor. The furniture was old. I had ants in my bathroom. The whole hotel had the air conditioning turned up too high. I was very cold at night. I asked 3 different receptionists for some hotel information and none of them got back to me at all.
the food ,staff,location and facilities noise transfer-they need to carpet bedrooms
This time, nothing We were put in a room on the second floor. It hadn't been cleaned and was gloomy. We asked in reception to be changed, and were told that clients that use booking.com were usually put on the first floor, When I pointed out that the five or six previous visits , all using booking.com, I had been put on the 6th, 5th 4th floor but never on the first or second. The receptionist then said it was a "courtesy" of the hotel to do this, and I then asked why this had not been explained to me in previous visits, as it seemed to be important information, i.e. if you book a room in this hotel, through booking.com, you will be placed on the first floor, unless the hotel deems it fit to offer another room as a "courtesy" at their convenience.
Staff were friendly and helpful. The buffet at both breakfast and dinner were amongst the best that we have experienced. During our stay it was my wife's birthday and, without prompting, the hotel served us sparkling wine in our room. The beds were uncomfortable. Because it is the last hotel in the resort it is a long walk to nearby Playa de las Americas - but this could equally be an attraction to some people because if you just want to chill out the hotel can comfortably satisfy all your needs.
friendly service,large rooms,large lounges , good food ,clean,free wifi the room we booked with booking.com was on the external side of the hotel where was quite some noise in the evening and night.On this side was the parking of the staff,soa lot of cars starting at 23-24 h and arriving at 06-07 h;also the garbitch was there,so collection during the night.I don't know if this due to the price of the room or coincidence
hotellets beliggenhed er super, og det er fint at man kan benytte nabohotellets faciliteter.Der var sikkerhedsvagter ved indgangen det giver tryghed.Morgenmaden var dejlig og restaurenten var meget ren.Dejligt med underholdning og rar atmosfære på hotellet.Værelserne trænger til en opdatering. Ja, skydedørerne låste ikke , d.v.s. selv om vi låste kunne den åbnes,.og det andet værelsesskydedør gabte ca 1cm
Fint alt i alt rimelig kvalitet rimeligt med faciliteter Vand løb fra bruser ud på gulv
Dejligt hotel med god beliggenhed midt i det bedste område af sydkysten. Støjniveauet i spisesalen var kolosal, men man kunne sætte sig ud!
Mange småfejl og mangler, som kan forbedres uden større omkostninger.
Atmosfæren, hele personalet virkede fantastisk proffessionelle og med stor fokus på os som gæster. Nej.
Fin reception og hurtig ekspedition. fantastisk central beliggenhed. Buffet til morgen og middag eller morgen og aften super ok. Dårlige juicer og kaffemaskiner. Anmodede flere gange om courtesy bus..Intet skete..
hotellet virkede nedslidt og dårlig smag, og morgen/aftenmad var meget ringe. Højest kategori 3-stjerner kunne gøres hyggeligt for små midler
Jeg synes ikke at personalet var særlig hjælpsom. Herudover har de kun to elavatorer hvor af den ene næsten altid var gået i stykker. det tog lang tid at komme op på 11 etage. Også vandhanerne var ude af drift i flere timer på et tidspunkt og så ligner det overhovedet ikke 4 stjerne. deres morgenmad var af billig kvalitet og smagte slet ikke godt.
afvekslende buffet, men man kan tydelig mærke, at det er engelsk publikum man har mest af. Fine værelser med udsigt over vandet eller mod bjerge.Vi var tilfredse. Madrasserne på vort værelse trænger til at blive fornyet.
We like everything except the mattress The mattress
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
nice place, several pools, meal, clean and cosy rooms
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
The location is excellent, the staff are great and the hotel is lovely
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
top class kids club. very relaxing stay no magners / bulmers
The spa is amazing! The staff were all lovely, food at the buffet (breakfast and dinner) was of a high standard. Lovely lagoon swimming pools and the double sunbeds are amazing - if you can get one! The reserving of sunbeds with towels and books is out of control and unmonitored. There are signs up everywhere saying it's not allowed but noone takes any notice. It's very unfair and they need to actively dissuade people from doing this.
Nordac walking, some other keep fit routines and massage Lack of vegetarian options on menus
This was a superb hotel, with very helpful staff giving excellent service and providing what I would assess to be some of the best half-board food that I have experienced. I recommend taking the half-board option for €35 per person per day from the outset. The pools were well kept, bar food was very reasonable and portions large for the price charged. The suite with upstairs private sun area and personal jacuzzi looking out to sea was a special touch and very well done. Golf was organized with absolute ease and free transfers by the hotel staff to local courses was provided free of charge. Finally, the al a carte restaurant was simply superb with the 7 course taster menu firmly recommended. Noting this was a 5 star hotel, the staff were, on occasion, under resourced. It was not their fault at all as they worked very hard to provide us with great service, but a few more on duty during busy periods would have made the service even better. Also, the location is at the apex of a reasonably busy road which took the shine off what was otherwise a holiday oasis amongst a fairly built up area. That said, it was a relaxing 5 day stay for two adults.
Everything was nearly perfect. Breakfast - amazing choice and quality. Rooms are spacious and very comfortable. Overall style and design - excellent... But, people is the main asset of this Hotel - the personell is superp, helpful, proffessional and friendly. Exactly what you expect from a "real 5 star Hotel". Thanks !!!
Very big, clean and comfortable room and terrace. The stuff is very polite and nice. The brekfast is perfect The hotel is situated far away from the sea and from the city center.
The design and style of the hotel, the large (55m2) bungalows, the choice at the buffet, the products in the bathroom (Hermès), the massage shower and the friendliness of the staff (i.e. most waiters and the very professional staff at the reception). If the buffet offered a large choice and fresh as well as tasty products, these remain rather simple in general. The "Entrecôte" was excellent! Real gourmets should probably try the gourmet restaurant of the hotel. The beach is a few minutes' walk away and the hotel is situated on a hill, but there is a bus shuttle and the hotel offers some nice pools. There is no possibility to get a single room.
The sea view and balcony. The size of the bed and room.
The comfort, friendleness of the staff and the spa. Evening meal was poor, in fact very poor for 40 euros a head. Eating out was so much better and cheaper. However Breakfast and lunch were always good.
It was very luxurious and the facilities are excellent.
not consistent service at lunchbar at lunch time. Otherwise no complaints
Beautiful hotel and lovely staff
Great location and value for the money. The spa personnel.
Very nice place. All the ingredients for an excellent stay are present. Special grading for the wonderful breakfast buffet. Never experienced such a choice of good and fresh food. Never been disappointed during our stay.
cappuccino (with milk) bad coffee at breakfast. No cappuccino
position bar products,old type cocktails
Breakfast buffet was fantastic. Staff very friendly but repectful.
very friendly atmosphere, staff very helpfull, nothing to complain!
The atmosphere was very relaxing and the area where the hotel was located was pleasant. The facilities were great and the staff went about their duties in a friendly but discreet manner. The breakfast buffet was extensive and very enjoyable. Decor was palatial. Really enjoyed our stay.
Well designed, high quality hotel. Swimming pool excellent. Very good location close to the beach in a nice area. For a 5 star hotel the food, though perfectly acceptable, was not quite of the same quality as we have encountered on our previous visits to the Canaries.
Min kæreste og jeg opholdt en uge på hotellet. Det bedste ved opholdet var beliggenheden, lidt uden for centrum af det hele men alligevel tæt på alt. Det bar rart at der ikke var støj fra barer. Maden var absolut ikke det værd som man betaler. Meget kedelig mad. Brødet var tørt til morgenmad, og aftenens menu var ikke varierende. Drikkevarer var dyre.
Ganske god beliggenhed og en fin service fra personalets side. Jeg er glad for de (få) sportslige aktiviteter. Hotellet synes noget nedslidt i forhold til 4 stjerner.
Good kitchen, a lot of restaurants and big territory I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.
kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive. Too many steps and levels, difficult to walk with small children and old people
Finally relaxation and offload -
Outstanding location, excellent dining and friendly staff. We've already booked to return in late September. Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.
Buffet meals are wonderful. No negative points.
Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids. The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.
room was very comfortable and clean, beautiful garden and very pleasure staff.
The Location of the Hotel was very good with just a short walk downhill to Fanebe Beach. The All Inclusive element was very good value considering the Euro/Pound exchange rate. The breakfast buffet was a bit manic!!
I liked for sure the spatious room and the view to the swiming pool. The food is good and I liked that impression I had - good management with smiling people. The personnel at the reception desk are profesionals and they gladly offer their support. Our compatriote - Adrian helped us a lot to organize our to Aeropuerto Sur and all his colleagues from the restaurant were doing their best to make our stay there a more pleasant one. The walk to the beach is a good opportunity to inhale that magnificent air of the ocean breze. A suggestion I have: I consider that a more variate fruit buffet at breakfast it would be an appreciate improuvement.
Weather and food Our child was abandoned and left unattended at the kids club
The staff are very friendly and very efficient. It is a very relaxing hotel to stay in. We were with our friends and our daughter with a 7 year old and we all loved it would go back again. The pool is excellent for children and the all inclusive is great value. It was our second time there and we will definitely be going back when the ash cloud is over. not 1 complaint
Family friendly & pleasant staff Could be difficult for people with walking difficulties going to anf from the besch
Rooms size is very good, big balcony, variety of food in breakfast and dinner, cleaning is excellent, very good location for family vacation reception stuff was not friendly, rooms are bit tired, also bathroom
The position was good The pool area wasnt the best we have had before
I found the hotel excellent in every way, the staff were very efficient and helpful. I stayed half board and found the food very good.
Friendly staff and hotel facilities Brakfeast
I did not like having to stand in line for tea or coffee in the morning. I do not think this ia 4 star standard.
Det helt utroligt venlige personale. En rigtigt flot morgenbuffet med et godt og sundt udvalg. En fantastisk og ren Junior Suite med havudsigt. General renlighed... en mindre strand med et lille intimt restauration- & butiksområde lige nedenfor hotellet - bl.a. et sted med dans hele ugen. Helt klart et sted vi vil vende tilbage til.