The proximity to Grant Park is great! Responsiveness to room requests were slow to non existent. I had to make three requests to have extra pillows delivered to my room (one request in person to the front desk staff, one to housekeeping, and one using the mobile app). I thought that was a bit excessive to get two extra pillows that I was told would be delivered the first time I walked down to the lobby and asked in person.
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
Rooms are pretty clean and comfort Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
We walked everywhere. This is great to see the city. I needed a plug for my CPap to sleep at night and there were none by the beds. I called for an extension cord but never got it. Had move things around to sleep.
Being close to the parks. The loop is very walkable. They changed our reservation for a suite with two beds and a pull out couch to 1 king bed. Could not find the 3rd party email to show them this was wrong, had to pay an "upgrade fee" to get what we had already paid for. The Willis tower has over 105 elevator cars, this place had 3 and one of those was not working. 2 elevators that served 15 floors. Housekeepers very kind, but you never see them until late in the afternoon/evening. Had to call down for towels every day of our stay. Had an awesome view: of the construction right outside of our window. Good news, the crews don't work weekends. Bad news: they work late in the day. Interior is dated. Beds are hard.