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Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
Right by elevator
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
Udemærket hotel, dog nogle sure personale
Der var god service. De skal ikke skrive, at der er shutleservice til lufthavnen, når det ikke er tilfældet.
Check ind og ud nemt og hurtigt, morgenmad hurtigt, bad og udsigt, værelse størrelse og udsigt
beliggenheden At værelset er klart til chek in kl 15 som lovet. At sengene bliver redt - selvom man har efterladt hhv nattøj og en bog på sengen. At håndklæderne ikke har gamle snavsede pletter.
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
Large lift lobby, never needed to wait for lifts Exorbitant price for outdated facilities. Extra charge for gym use, for 2-hour checkout extension, poor Wi-Fi coverage, HHonors login doesn't match room reservation detail. Do your wallet a favour and stay elsewhere.
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
Liked: - Location of the hotel, right on a Michigan Ave - Professional staff - Big and clean swimming pool Did Not like: - No laundromat facilities onsite (important for me with family of 5 and extended stay) - Outrageous rate of $56.00 parking rate for 12+ hours - Have to pay to use the exercise facilities
need upgrade. Wall paper in bathroom peered off. Mattress was uneven and too soft. Too dark in the room even in the daytime.
The staff was friendly and remembered me by name. The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
Great location for walking to a concert at soldier field Waited line for 30 minutes to check in and that was for the Hilton Honors pre-checks. Regular check in line was likely 45 minutes+. Keys to our room didn't work. Had to wait in line another 30 minutes for new keys. When we returned at midnight from TS concert and tried new keys they did not work either. Waited 45 minutes for security to open door with 3 small exhausted children. After calling 4 times for security and no luck I finally spoke to a manger and he came and let us in. Was supposed to put new keys under door overnight that was not done. Never received a working key the entire stay. Needless to stay they comped my room. I still had to pay the ridiculous $69 for parking. We will not being staying here again.
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
Great Location and staff. Booked direct with Hilton for same price with a better cancellation policy and free WIFI for HHonors guests. Plenty of parking around hotel (spothero.com)
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
Venligt og effektivt personale i receptionen,velbeliggende,nem adgang også i bil Vi havde en ekstra opredning på værelset, men der manglede puder ,håndklæder også efter at vi gjorde opmæeksom på det.
Receptionionisterne var virkelig til stor hjælp på mange forskellige måder. Da min kuffert blev væk og til at hjælpe med at finde ting i byen
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
Close to the El; convenient
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The staff was rude and disrespectful. The staff.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
Clean! Beautiful! Wish the bathtubs were a tad bigger!
Everything was great!
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Very modern hotel. No pool
The room was perfectly sized and extremely comfortable. Not a single thing.
We've been going to the Chicago hotel for many yrs. We enjoy the location.
Beds super comfy; Felt like I was staying at a spa; Staff super friendly and helpful; beautiful view of the river and partial skyline; GPS kept wanting to take me to the closed parking garage underground; Had to ask other hotel valet down there how to get up top to my hotel (not hotel's fault). Valet expensive ($70), but guess it's the norm for Chicago.
Nice views from the room and the fitness center. Very clean and quiet despite how busy the lobby was with guests! Low, popcorn ceilings really make the room feel more like a motel than a high-rise! The room was a bit outdated overall. Also the location was not super easy to access on foot - ended up taking more cabs than we would have liked.
I booked a room in Chicago at the Swissotel for two nights and after reading the horror stories about kayak bookings through getaroom, I was a bit apprehensive. Based on my travel plans and circumstances, I was able to risk it and make other lodging plans if necessary, so I risked the inconvenience of whatever troubles getaroom might cause me. Fortunately, I did not run into any troubles at all and had a wonderful stay at a luxurious hotel that is in a great location. I received all the service and privileges of a normal stay at the Swissotel. No complaints.
Love the location near River & Lake Michigan. River walk has so much to offer right outside the doors. Walkable to most major attractions. Just off from the crowds of Michigan Ave. This is our 4th time and always my first choice when visiting Chicago.
It was in a pretty great location and all of the staff were very friendly and welcoming. The rooms were well kept and comfortable, though do need a bit of updating. We did not receive a very warm welcome upon driving up to the hotel. It took us a minute to find a valet and a bellhop.
Loved the location; we were able to walk everywhere and taxis were plenty if we needed them right outside hotel. very courteous staff and everything was impeccable. thanks!
Location was great for Michigan Avenue shopping as well as Shedd Aquarium, Museums, and Navy Pier. The pool and hot tub were great. The water temperature was perfect for kids. The view was excellent from the top floor, which is where the pool/fitness area is located. Rooms were comfortable and quiet. Elevator system was easy. The overall design of the hotel was a bit unique and differentiated from other Chicago 4 Star + choices. We valet parked the car. When you leave, you go down to the parking garage to exit. The corner to drive out and up the ramp is super tight . I ended up scraping my back door pretty substantially. It was operator error for sure. I would just caution others to be careful as they leave or ask one of the valet guys who do this all the time to drive it through the corner.
It is in a nearly ideal location near Michigan Avenue, shopping, restaurants, etc The audiovisual support for my meeting was abysmal
We did not expect a room with a view but we got one and it was amazing! The rooms were also very large and we were able to walk everywhere we needed to go. We were right beside the elevators so we heard them often but we got used to it. At first if just sounded like a plane flying overhead until we figured it out but it was no where near a deal breaker for booking again.
The room was nice - great view. Chair could have used an ottoman but actually had good magazines to enjoy while relaxing in the room. Keurig coffee in room, which is always nice to have. Hotel was busy during our stay, but the room was quiet. The check in process was poorly organized and there were not enough people at the concierge desks to handle the number of guests. Overall I found the staff to be less than helpful and not particularly friendly. Our room wasn't ready until after 4 - and they were supposed to text or call when it was ready and they never did. We booked the hotel for a weekend get-away and not sure we'd go back.
At vi var tæt på næsten alting, f.eks. Sears Tower Personalet burde tilbyde informationer til turister, f.eks. om spisesteder, seværdigheder, og andet.
Boarding pass printing, free bottled water, easy check in and check out
Location, interior design, amenities
Its just 18 floors
I hosted a meeting while I was there and their banquet staff was exceptional! They were able to make changes last minute. If they didn't know the answer to a question they found out for me. They were always smiling and always on top of every detail without my asking. The side chair & mattress were a little harder than I prefer.
Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs. Bar uncomfortable and staff had stiff personalities. Facilty confusing.
Modern room, loved the shower.. Found the room servicw menu limited, very few items.
room was excellent - very comfortable bed restaurant was nothing special - for location of the hotel it was poorly situated and did not take advantage of this location and offer a view of the park or of the lake
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
Room was amazing. Facilities (pool, fitness & game room) were phenominal
Beautiful hotel all around. Incredible pool deck, one of the best I've seen, Upscale, and very clean. The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy. Very expensive parking.
The staff were EXCELLENT! I was there for a small event and Dominic took perfect care of us. Loved my stay!
Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again! The cost of parking was a bit overpriced.
A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!
Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing. A bit away from the shopping but they have a Bentley to help with transport. Could not secure a late check-out but hotel was fully booked so this was understandable.
The fancy coffe pot in the room. Just simply give me a Mr. Coffe machine that is a no brainer. We also stayed in the room when we had to switch the clocks back. No way, no how could we figure out how to move the time back one hour. Stupid things, but iratating.
Great service and attention to detail. Very guest oriented and helpful. $50 for overnight parking.
Large room; very clean; excellent location Lack of countertop space in bathroom
Breakfast no flexibility, no helpful staff
large suite good for family Location far from restaurants, other popular spots. Shower drain did not work and overflowed requiring multiple staff visits. Long waits for elevators. Room adjacent to elevator. Not generally up to character of other Fairmont hotels.
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
The location of Silversmith is just great and the room we had was simply huge. Being an "old" hotel the atmosphere was cosy and warm with an interior decorated to match but still Silversmith is equipped with all the facilities you would expect from a modern hotel
Central location Nice view Quiet room
Central location, nicely decorated, friendly and helpful staff
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
The view and the equipment of the hotel No breakfast provided
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Location Value for the price. Kind of old facilities. Don't offer.breakfast as an option. Very expensive parking
Staff was very accommodating. There was no hassle and no charge for a pull-out bed. They even granted us an extra hour when we were running late on departure. Sadly, I can't give them a perfect rating. On the floor beneath the desk in our room I found a dirty old razor blade. I firmly believe that this was in place for quite some time because of how it was embedded into the carpet. Had one of my children discovered it first it would have ruined our entire vacation.
Location location location! We were so pleased with how close we were to all the attractions we wanted to see. Walking distance to everything! The staff was more than amazing; kind and helpful. We hadn't intended on using the pool but if we had we would have been disappointed bc it was closed for 48 hours (the length of our stay).
Housekeeping, doormen, and one front desk clerk were very nice. Bedbugs and other staff debating it with me.
great location Sheets too short, wouldn't stay on bed.
Great accommodations for the price, friendly staff with awesome recommendations, clean and in a great location. Would definitely recommend! Only real negative was that the room was constantly too hot with no way to adjust heater or turn on air conditioning. Had to have the window open the whole time to keep temperature down and was still way too hot. Microwaves to reheat food would also be a great addition.
Location + king room was very comfortable 1 elevator broken
Good location, comfortable
Decent price great location south loop great value. Small bathroom
Nice pool. Parking was overpriced and when I asked the receptionist for assistance in locating cheaper parking, she told me that I would just have to walk around and find it. The security guard was very helpful in assisting me with that. Turns out a cheaper parking garage was actually next door. Got into my room to discover that they checked me in for the wrong room. I had ordered and had a confirmation receipt for a standard double, she had given me a single queen. When I tried to call down from the room phone, I could never get through to the front desk. When I called from my cell phone as a new customer, I was able to get through and it took some arguing and reluctance on the clerk's part and a long hold before they would honor the receipt I had for the room I paid for. I had ordered and paid for my room over a month in advance. No hotel restaurant or bar, which forces you to go next door to the Hilton and discover how much nicer their place is. I will not be staying here again.
My room had a beautiful view and the staff were extremely helpful and friendly. Decor is a bit dated and the pool was a too green for me to feel good about swimming in it.
We liked the cleaning lady. She was kind and the most professional. We also liked the gentlemen who helped us get a cab. He was kind and treated us like family. I didn't like how I specifically paid for a standard dooblw queen room months in advance for three days only to arrive and they tell me, "sorry we on have one queen a couch and a cot". This was not a first come first serve. They told me on the phone specifically what i would have. He room unpaid for. Never once did they try to accomidatw me the next day or offer a discount for the inconvenience.I paid over 700$ so my older boys could sleep on a cot that hurt his back and a roll out couch that the springs poked through . This was our first time to Chicago.
Great location. Morning coffee and afternoon wine. The room was too dark. There is inadequate lighting. Pillows were feather but far too soft.
This is a very nice and comfortable hotel. Rooms are nicely decorated and the bed was excellent. Also free WiFi. I will definitely book this hotel again on one of my business trips to Chicago.
Great location and a very good hotel overall No tea or coffee facilities in the room.
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
Location was central to everything and the staff was very helpful. Toilet paper was really poor quality. Minor problem with the bill that was quickly settled.
Everything..great fluffy pancakes at breakfast I love this hotel.For some reason when I checked in they thought I had requested an adjoining room (I did not)and did not have me scheduled for a room with 2 beds that I had reserved. However they did some juggling and gave me the type of room I had requested.
Stylish, friendly staff, good location. Lovely L'Occetaine toiletries, but putting bath products (those bath "bombs") for sale in the bathroom is tacky. Either offer them as an amenity or don't put them out at all. Same with the "animal" socks. Hotel rooms aren't department stores. Coffee in the lobby was excellent. It would be nice if you could add a small selection of rolls or muffins to complement the coffee. And it would be great if the coffee service was offered until noon or even later. Asked for and received a quiet room. However, the trade off was a room overlooking a service roof/steakhouse sign, with no view of the beautiful city of Chicago. I would imagine a quiet room can be had without sacrificing a city view. Don't double glazed windows block out noise? The room was dark because of the lack of natural light and somewhat depressing. Prior to my visit I joined the Kimpton club, but the front desk had no record of my membership. Membership is supposed to offer a number of benefits, including preferred newspaper delivered to the room, but I only received the requested ny Times one day out of the three I stayed at the hotel. Pad and pen (I took them with me when I went out) were not replaced during my stay
Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening.... Nothing
Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic. nothing
Very friendly and helpful staff. Large and comfy rooms. Beautifully designed entry way. Wine hour at 5pm was great. Close to shopping, restaurants and museums. Ended up with a room that had absolutely no view. Room cleaning could have been better, but nothing gross. Those two things made the $190 plus tax per night room a little too expensive.
We enjoyed the wine reception and the taste breakfast in the adjecent restaurant. The hotel is located right in the heart of Chicago and pleasantlly quiet. The hotel does not provide slipers.
The wit hotel is definitely a great spot. My husband and I went on a very cold winter day. It was nice they have the club/bar on 27th this way we didn't have to leave the hotel. We would stay ther again.
beautiful room, great amenities, very clean and modern some confusion at the front desk when checking in but it seemed to only be us
The fridge didn't work so the brought up a dented scratched fridge and set it in the middle of the room. The room was not clean. No hospitality. Way over priced!!!!
Rooms were big and spacious, on state street and walking distance to Michigan Avenue and very popular for their restaurants. Housekeeping were take time to clean the rooms, I would go out from morning and come back and the room was still not cleaned.
great location, service, & facility
One of the best hotels in Chicago. Ideal location to everything in the city, wonderful staff and service, Roof Top Bar is excellent. Overall best hotel experience I've had in Chicago.
Great downtown location. Doors locks dont work. Bathroom fixtures broken.
Quite pleasant and well situated.
Great location to everything in the city! You can walk to the Riverwalk which has so many things to do! very clean hotel and staff is so so accommodating and welcoming! The bed was very uncomfortable! Had a huge dip in the middle of the mattress! Other than that no complaints
Extremely convenient for getting to the Chicago Theatre.
The room was clean and interesting and the hotel well situated in the heart of things. Concierges were particularly accomodating. The rooftop lounge- to which guests get priority access seemed 'the' place to be at night The business centre ( internet access and printers) was painfully frigid and the computers not user friendly.
Everything was perfect. Amazing views of the river. Only open a month.
Exceptional customer service training, great rooms, super location
The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly! We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
Location, design, service. Soundproofing could be better, for something so new, too many items weren't working.
Staff were horrendously unhelpful on more than one occasion