Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium. This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve. When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
Not much actually. The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.