Staff were very good. They were friendly and really helpful. The hotel was spotless and we thought our room was fantastic. The choice of food in the restaurant was limited, yet room service indicated a huge menu. The portions of food were very small, not well cooked ( cold ) and very expensive.
Very comfortable bed, fabulous bathroom. Very modern and clean. Quiet and air conditions - we all had a fabulous night's sleep before a very long trip. Great location from train station and airport. Breakfast was really good. Great selection of foods very friendly servers. Check in was a bit protracted - my husband had to fill out a rather long form with information we had submitted to the online app. There was some confusion regarding the airport shuttl;e being ordered ( a taxi which the hotel paid for took us with time to spare, but the front desk seemed perplexed by our request, although it had been made and confirmed at check in and the advertized free transport to the airport was one odf the main reasons we chose the hotel). We had requested a second bed for the children, but was eventually told it wasn't available, but we were offered a second room (not clear whether it would have been a further expense or not, we prefered to sleep together) but we simply wanted extra bedding for the girls to camp out on the floor, which they did happily, and comfortably.
Very friendly and helpful staff, convenient location for us but a little out of town, brand new hotel so everything working. Good english spoken by the staff. very spacious rooms and en-suite. Rooms a little sparse, only 1 electric plug socket in the room. lighting could be improved over the dressing table.
Clean, decent hotel with good rooms
good for business, not for pleasure. Breakfast was not very good.
very friendly staff sauna or spa was not available
ReceptionEXTREMELY helpful sorted early breakfast and airport TRANSFERE,perfect room , extremely clean Nothing
Great place. It offers all the comfort and luxury one could desire, keeping a personal touch in the same time. Also, there are very friendly and open people there.
Very nice welcome, very friendly and helpful, lovely place to stay with garden, felt like home
This cosy hotel is located in the quiet residential area in 5 min walk distance from the city center. The care you get gives you home feeling, your wish is satisfied even before you think about.
In this hotel I found a part of my family in our guestkeepers. The hotel is clean and comfortable, it is more like a nice home and not an unfamiliar hotel. The landlords are very kind and helpful, so I can only recommend it for everybody.
Very friendly & sincere staff, pleasant services, clean & stylish room, family atmosphere... We were so happy in this hotel!
room is a little small, but very comfortable for staying. Peaceful place, good location
The room was clean and the personnel was friendly, but didn't speak English too well. The fitness room was small but OK though the ventilation was not too good. The price is OK. The hotel is close to the railway and although my windows were closed I could hear the trains. The first night there was a power outage for appr. 4 hours. The last day, just before checkout I had no water nor electricity in my room and had to go to another room to have a shower.
Nice hotel, great value. The staff was very helpfull.
This is one of the best Hotels in the city of Cluj, full of pleasant surprises. Am ramas cu o impresie deosebit de placuta dupa sejurul de la Ary, totul a fost excelent si, mai mult decat atat, am fost intampinati cu o minunata surpriza din partea conducerii hotelului...rezervasem o camera dubla dar am fost cazati intr-un superb apartament. Recomand celor care merg la Cluj sa aiba in vedere cu prioitate Hotel Ary
The problems with electric power. For this reason was impossible to pay with credit card and was a problem. I recommended to change a soon is possible the electric system.
Excellent Service. Great Value
Close to airport, comfortable rooms.
Very nice and friendly people Bathroom position was unlucky, my room was on the 2nd floor, bathroom door could be opened just 1/3rd as it was blocked by the roof.
Pleasant staff, very good service provided by them. The facilities (reception, bar, restaurant) are smoking areas - the non-smoking areas are not really separated. It's a struggle for the non-smokers to eat/have a drink without inhaling a thick smoke (note: this is valid for all over in Romania, not only this hotel).
The hotel is quiet,near Marasti Place, breakfast is good, you have all you need in the room, except luxury.
location small bathroom
I was only there for about 7 hours! The staff were extremely helpful and kind, taking time out to walk me to a local restaurant. I chose the hotel for the price and it's proximity to the station where I arrived from Maramus and the airport where I departed for England. No
the hotel is nice and clean , breakfast good , staff friendly for people without local knowledge it might be a little distant from the center ...about 20 min. walk
It was very nice and comfortable, thank you. No hairdryer in the room.
good room. v good breakfast resturant closed in evening
internet was not working in my room / half of the lights were not working also
The hotel was a convenient base for the last night of our holiday before heading to the airport, but I have nothing else positive to say. We were rather dissapointed with this hotel after other places we stayed in Romania for similar or lower prices. The hotel has no assigned parking (despite what they advertise). The rooms are very ordinary and quite noisy. The hot water takes about ten minutes to run through. The restaurant food was bad.
Staff were really helpful and cheerful Location
It is a hotel with sufficient service and reasonable rates.
room was nice and big, modern and new no airconditioning, room was a little stuffy. no fridge in room and no lift
Price, location, cleaning Restorant,
Short walk to railway station. Reception staff were helpful and spoke quite good English. Room smelt strongly of smoke. Hotel was unable to provide evening meal as there was a problem with cooking hot meals. No restaurants nearby so needed to walk into town - approx 10 - 15 mins.