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The hotel structure is exquisite, architecturally. The interior design is timeless with eclectic accents. The two sculpture heads in the lobby are a wonderful surprise. The front desk and room service delivery staff were extremely good and concerned about our happiness, But the room we had was next to the stairwell and ice machine. All night long the heavy door to the stairwell opened and slammed. The ice maker made noise constantly and we couldn't sleep. We put our room service order form out at 9:30p for breakfast the next morning. The order form was collected and lost by room service. We re-ordered and the food was horrific. Worse, the Starbucks coffee they tout was weak, see-through, and tasted awful.
Valet was pricey for Columbia
Stop by the rooftop bar at sunset for the best view of Columbia.
Location Old, dirty, creaky floors, rusting hinges, noisy, etc. The housekeeping staff (and using that term for them is a stretch) was the rudest, kst inconsiderate I have ever encountered.
The staff was very nice, and the bed was wonderful! Rooms very clean Parking was not included in the price of your room. Valet was $22 a night, or you could park your own car for $16 a day in the parking garage. We got in at two in the morning, so this was kind of a problem, as I decided to park at the meter due to the expense. Breakfast is not included in the price of the hotel, although there are several restaurants around the hotel.
Valet was great , very prompt and courteous. Overall bad experience.Staff not personable. Room very cold and not very clean,(found hair in bath tub) Valet staff very nice. Breakfast room service disappointing. I will not recommend to friends and family
Definitely worth the stay. Updated rooms in old historic building.
Location I entered the property with s ankle injury and soft cast. While in shower I held onto hand hold bar and it collapsed and fell apart with large metal peices falling onto my leg creating tremendous pain Unbelieve you would approve a room for rental in that shadow.
We really liked the atmosphere and the friendly staff. They made our stay very comfortable. The farmer's market on Saturday morning was a special treat with many great food options.
good workout facility hard to get a hold of staff TV reception horrible
Location Rusty towel bars; unexpected stay in poorly designed handicap access room; unique bar (in old bank vault) closed; ice machines on 4 floors inoperable; laundry chute door left open with no staff anywhere around making us glad we didn't bring our children with us. Will never stay there again.
it was a beautiful historic building-not your typical sheraton.It looked more like a castle than a hotel. The rooms and decor were great I have already recommended it to many friends Lisa Clemons
Great view and convenient to local bars and restaurants.
As Marriotts go, this one is OK. The rooms are comfy & nicely decorated. The hotel is clean and offers convenient dining options. The concierge/front desk were quite satisfactory. At check-in, the clerk was confused about how I had made and paid for the reservation- which made my nervous. I had issues with my door key every time I needed to get into my room. No mini-bar; room service was late. Overall, quite comfortable and very convenient location. SMOKERS beware, though- you'll be going outside at all times of day and night.
I didn't want to leave the bed! The only problem was the shuttle to the hotel but the manager was great about making up for it!
We have stayed here twice and both times I was very pleased with the service as well as the hotel. They also now have a Starbucks downstairs!!!!!
Courteous staff. Great valet parking. Rooms acceptable but not spectacular. Flat TVs would perk up the property. Nice bath products. Some excellent views. I've stayed in this hotel half a dozen times and it's usually a good value for the money.
Best staff ever, very welcoming and helpful! Best staff ever, very welcoming and helpful!
We were in Columbia for a nephew's wedding and his parents reserved rooms and held their reception here. From the moment we pulled into the unloading area it was nothing but incredible service! Everything was immaculate, the food in the restaurant was great. Our room was impeccable! THe beds were so incredibly comfortable, with down matress pads and comforters, six pillows on each bed... Our son wanted a portable crib so we called room service and they brought us a Graco Pack-N-Play. It was perfect! In the middle of the night (around 1am), my husband was sick and we needed some cleaning supplies and they brought them right up. Then, at 4am, my son woke up and wanted some milk. The kitchen was closed and the doors were locked, but they opened it up to get us some milk and brought it to us. The reception was incredible as well. The food was delicious and again, the service was great! The parking garage is attached to the hotel through a breezeway and is convenient and it feels safe to ha...
Good accomodation downtown. I had arranged for a hotel shuttle to pick me up which turned into an hour plus wait. To their credit, the hotel comped me breakfast and apologized for the inconvenience. Cab fare from the Columbia airport is $25 plus tip...
I stayed here for a conference being held so my job payed the bill. Very nice hotel but pricey... The staff was very courteous. Both the restaurant and bar served good meals. The common areas were clean. Internet was not free nor was parking. The bed was comfortable and I was unable to hear anything outside of the room which is always a plus (the hotel was pretty full because of the conference). But I have stayed in as nice and nicer hotels for 3/4 of the price...
have been stayed twice in half year.Very friendly,helpful staff.The last time we checked in early,the room was not ready. We got free starbucks coffe coupon and free breakfast coupon.Room was ready in an hour when we were having lunch in the Center City Grille.We will def stay in there again!
My wife and I stayed at this beautiful Marriott while visiting our daughter at USC. From the moment we stepped out of the car, the bellman, Eugene, greeted us with his Southern charm. I can see why many guests stay at the Marriott in Columbia. With the exceptional service and great location, we will come back to this grand hotel several more times in the upcoming years!