Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Common areas were too warm, but the hotel was awesome otherwise.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Personalet i receptionen var meget elskværdige og hjælpsomme og gjorde der absolut bedste for at hjælpe gæsterne. Min hustru og jeg boede på dobbeltværelse af en fin standard og værelset var rummeligt og ikke så sammmenpresset som man af og til ser på andre hoteller. Ja, det virkede uhensigtsmæssigt at hotellets yderdør til gaden stod åben så at sige i alle døgnets 24 timer. Da vejret var pivende koldt og til tider særdeles stormende betød det at receptionspersonalet var blåfrossen og havde stærke forkølelsessymptomer. Vi er bestemt ikke sarte, men det havde klædt hotellet at tage sig bedre af sine ansattes ve og vel da de trods alt er hotellets ansigt ud af til og kontaktpunkt for gæsterne. Vi er meget skuffede over hotelkædens manglende forståelse overfor et iøvrigt rigtigt godt receptionspersonale,.
Det ligger meget central på Royal Mile og tæt på Centralstationen. Og man får en skriftlig undskyld for evakuering af hotellet om natten grundet falsk brandalarm. Rigtig god morgenmadsbuffet.
Det var utrolige venlige mennsker som jobbet der der var pent på rommet,og på hele hotellet vi var 8 damer som er fornøyd,og beliggenheten var midt i bliken. Var overrasket over man trak 5000 kr av kreditkortet for vi 4 personer som stod på rommene da vi ankom mye penge for sikkerhet man burde ha skrevet noget om det på forhånd.
Super beliggenhed på the Royal mile i gå afstand til alt. Hotellet fremstod pænt og rent.Personalet var utroligt venligt og hjælpsomt.Morgenmaden er dog lidt dyr.Man bør lade bilen stå ved hotellet da trafikken i centrum kan være meget tæt og tidskrævende.
Perfekt beliggenhed og helt igennem velfungerende hotel
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
The room was excellent , staff were extremely helpful and polite .
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
Attention to detail, throughout the hotel
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
The comfortable rooms and central location and choice to stay in the Hotel or not.
beautiful design, great location, friendly and helpful staff
I chose this hotel because it was centrally located, easy to walk to from the train station, and a good price. It was exactly as advertised - no more, no less. If you are just looking for a place to lay your head at night while exploring Edinburgh, IBIS is a good choice. The staff were friendly and efficient, the room and bathroom was clean, and check-in/out was simple and direct. Overall I would stay here again. In over 20 years of travel, every hotel except one has fallen short on pillows. Doesn't matter where, they are universally flat and usually require 3 or so to be good for me - I'm a side sleeper who likes fluffy firm pillows.
Location in the heart of Edinborough. Booked 6 months prior to stay. Realized the next day, that I had booked a room for Saturday night, when I would be in Edinburgh only for Friday night. Was unable to switch nights even though it had been less than 12 hours from the time that the reservation was made, and the reservation was six months in the future. Had to reserve a second night. Rooms were clean with a modern open concept layout. Tried a bit too hard to be hip, no trash can in the room itself only a 1 gallon sized bin in the bathroom and no tub in the bath.
Et fremragende hotel, som ligger lige i hjertet af en lille pulserende storby. Smuk indretning og en positiv oplevelse. Alt var positivt.
personalet var utrolig søde og hjælpsomme og værelset var fint og hyggeligt.
ligger lige midt i den gamle by, skønt. Fint hotel Der var meget langt til pakering, ikke så god en morgenmad.
Super beliggenhed, pæne værelser med pæne møbler, interiør i det hele taget. Stille, bedst egnet til ikke helt unge. Egner sig ikke til børn. Et godt overnatningssted hvor man ikke bruger restaurant eller andre faciliteter udover værelset. Har været der nu to gange i 2010. Syntes at internet burde være inkl. til denne pris og i det hele taget på et sådant hotel hvis de vil have forretningsfolk.
venligt personale, godt værelse, god beliggenhed i den gamle by-del
Venlig betjening. God beliggenhed. Ja, jeg brød mig ikke om morgenmaden. Den var absolut ikke spændende. Mangler ost/pålæg - diverse brødtyper uden merpris.
Fantastisk belligenhed, god valuta for pengene. Swimmingpool faciliteterne var under standard.
Morgenmad er super og beliggenheden god Bedere service i svømmebad og fitness
dejlig atmosfære på hotellet måske lidt nemmere at bestille morgenmaden her tænker jeg på det man har betalt for udover buffen
Meget stort hotelværelse med stole og bord, foruden skrivebordet. Stort flot badeværelse. Rolig beliggenhed tæt ved the royal mile, parlamentet og Holyrood Palace.
dejlige værelser og fremragende personale vi ventede i over en time på vores aftensmad på hotellet restaurant. da det blev serveret, var det mangelfuldt i forhold til menukortet, ikke gennemstegt og i det hele taget kedeligt.
Trods beliggenheden var der meget roligt, det tyder på det er godt isoleret.
Jeg fik ikke min internet forbindelse til at virke, men blev heller ikke charged for den.
Centraltbeliggende med god morgenmadsbuffet. Rolige værelser.
At det var dejligt der var pool, servicen i receptionen. At der var ventetid til morgenmaden, lokalerne var for små til antallet af mennesker.
the staff were extremly friendly
Friendly helpful staff, very comfortable room, excellent service
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
Beautiful, excellent location No coffee or non caloric sweetener in room
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
All of the staff where extremely helpful.
Staff welcoming and courteous. Good size rooms and facilities excellent
The helpful staff Could benefit from air conditioning
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
Very convenient with children having their own bedroom. Having a kitchen made it easier for children on restricted diet. Secure parking very useful. 24 hour reception is excellent. Great location but still nice and quiet. Car parking spaces were very small and difficult to get in and out of. The cleaner left some toxic cleaning material in the bathroom by accident.
location/ free use of the lobby coomputer/ the staff are very helpful and very nice. I felt very safe and secure. I would have prefered a more quite room, not located near the busy road. I think the beds could be a bit more comfortable.
The location is perfect, and especially impressive for the price. The staff left a little to be desired - the service was a bit perfunctory.
Very good location, excellent value for money - wanted 2 bedrooms, apartment cost £90/night for 2 of us. Could not have got that rate anywhere in a hotel in Central Edinburgh at that standard. kitchen very useful and well equipped - living room comfortable. nice to have 2 bathrooms.
Roomy and comfortable. Well equipped. Good location some building work and parking was tight
Having separate lounge and kitchen
The high standard of design, the cleanliness and the location make the Aparthotel ideal for stays in Edinburgh
Very stylish and up to date; very central; Nothing
Really enjoyed our stay here this week. We even got upgraded to an executive suite which we hadn't asked for which was a bonus :)
great room,good location
Venlig betjening, godt værelse, fin beliggenhed
Vi har ikke noget at klage over, det hele har fungeret godt. Kommer gerne igen.
God beliggenhed i gåafstand fra centrum i Edingburgh nej, alt fungerede som det skulle
Very nice modern rooms, good location & very good value.
Staff were excellent Breakfast varied and high quality Location perfect for seeing Edinburgh Niggly maintenance issues eg door handles broken, shower pulsed hot and cold, noisy plumbing
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
Helpful welcoming staff. Well located for the city centre.
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
room only option - safe facility - reception staff very helpful - location no bath but shower was good
Very nice and comfortable room.
A good clean well run hotel with friendly and helpfull staff .
Ideal location, good food and with private parking
I arrived from the US a 6:45 am. I got to the Residence Inn at about 8 am-well before standard check-in. Sara at the front desk was awesome! She offered me coffee and breakfast, and to watch my luggage until my room became ready. And at 10:30am, she gave me my room keys. Thank you for being so very friendly and accommodating!
Some of the best staff at a hotel I have ever encountered. Extremely helpful and friendly. Good location, but fabulous facility, big modern room, great shower. Highly recommend for all travelers, especially those that will be in Edinburgh for multiple days. Really good breakfast, as well.
Forbedret service under opholdet på opfordring Uvaskede kopper og teskeer ved ankomst og manglende bord.
Meget imødekommende personale i receptionen. I det hele taget meget smidigt og ukompliceret. Beliggenhed perfekt i forhold til royal mile, Princess street og Station/lufthanvs bus. Jeg kan ikke komme i tanker om noget.
Tingene fungerer som en velsmurt maskine. Beliggenheden i Old Town var fremragende Det var umuligt at låne en adapter til stikkontakten - og det var for dyrt at gå på internettet. Selv på billige hostels kan man finde fri internet.