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Found staff very helpful, english speaking . Location good as opposite rail station and bus/tram to city center. Breakfast good in cafe by hotel. Very pleasant stay.
The location was ok. The room was not as described on the website. The lobby was fine and repaired, but everything else was not. The walls and the ceiling were dropping white dust and the bathroom was not in acceptable condition. wc seat did not work properly. The free laundry service coloured all our white clothes pink without any apologies. The window was covered with a huge Sony advertisement due to the repairings made outside it very early each morning. Even all the cheapest hostels and homestays we used during our trip were in better condition and the staff more friendly.
good location, near the central train station i not recommend because outside the hotel is beautiful, the pictures look good, but in reality is horrendous. The hotel was under renovation, no hot water and bathrooms that seem scary movie.
Novotel Ekat is much better that Novotel in St-Petersburg. Its modern and good. Reception did soemthing wrong -- when I ordered room service they delovered to differnet room - the number of my room and telephone did not match. As results the wake up call was placed to differnet room as well. Nobody apologized. Double check.
I reserved room for my gf in this hotel. Prior to ordering room I called several times to ask questions and staff over the phone was very nice and professional. My gf was happy with room and services, close to USA embassy. Will reserve again
Good location. Very clean. Modern. Comfortable. A very pleasant stay.
Good situated, new hotel near the center of the city. Some misunderstanding between hotel stuff and me started to grow when I could not get something from the room service for about 1,5 hours. Later in the morning I've discovered that the "fast breakfast", described in the book in my room, cannot be served - hotel stuff simple doesn't know about that kind of breakfast (as described, it could be served until 12:00am). Though the kind duty manager tried to explain me something - I guess that for that money you should not get that level of service.
Very good quality, 4 stars western standard, brand new hotel, 50m from airport perfect location for business, 24h breakfast, they didn't charge me extra day for check-in in the early morning. Nothing wrong, the hotel exceeded my expectations
I liked the room, the design and the confort. Really confortable if you have to fly from Airport the day after in the early morning. There is a special tunnel that connects hotel and airport. Breakfast was a little poor.
Good place for business meetings if you well equipped with your own AV system Very large room (45 sq m) with no connecton to Internet and without possibility for mains connection for notebook at the working desk (only single power outlet below the table for lamp, PC, boiler, mobile charger ect.). Strange room plan.