All in all a good experience. Even our group ordered two bottles of Don Perignon during every dinner it was a surprise to be told in the third night that it is no more. Even the personnel had a bad feeling about the situation.
Staff very helpfull - Concierge booked all dinner reservations for us which made life easier
All staff that we met were were extremely friendly and courteous. Our Room was fantastic-spacious, comfortable with a wonderful view over the convent towards the hills.The outdoor pool was a joy and situated in delightful surroundings that was perfect for chilling during the day before heading into town-only 15 mins walk to Ponte Vecchio. I would gladly recommend. Disappointed that for the price we paid that it didn't include breakfast!!prices were very expensive-eg 18 euros for a ham/cheese toastie/12 euros for a btl of beer/glass wine/7.5 euros for a coke/water etc and that was just the snack menu!!However,the food bought at the hotel was very nice we would have eaten more at the hotel if prices had been more reasonable.Although we did find a lovely pattiserie where we were able to get breakfast with great coffee and only 2mins walk from hotel. Also the 'fitness centre' was disappointing-the gym was tiny, a mirrored room with odds and ends-equipment that was present was very dated.
very friendly service
kind staff, cleanness,well internet service,nice hotel nothing
Absolutely beautiful hotel in a great location. Service was exceptional. The pool was great after a long day walking around in Florence. Breakfast was very good. Upgraded room was a nice touch. Parking was a little expensive and not run by the hotel itself.
Liked nearly everything The service around the pool area was a bit slow some days
space of the rooms sheet of the beds is not soft
Hotel is conveniently located, stylish (Florentine style) and quiet. Room was spacious with lots of space for clothing, etc. Moldy fabric on walls; didn't know about comlimentary breakfast.
clean rooms and very nice staff I had a room that was joined to another one...the people beside me were very loud, got changed to another room and then someone was moving the furniture in the suite above me. since it's an old house I am not sure it's got the proper sound proofing.
Godt. Hotellet ligger meget centralt, og til trods for det - er der stille. Pool området er fantastisk og en af grundene til at vi valgte hotellet. Men - det ville det være ønskeligt om der var lidt opsyn med området eller at der blev skiltet med at man gerne må tage hensyn til hinanden, og ikke plaske med vand. Området er meget lille, og når mange børn leger voldsomt - så er det svært at være der, når man selv og ens drink, bog osv. bliver overstrøjtet med vand konstant!
Det hele var perfekt.... Meget venligt og professionelt personale. Super rengøring og sengene blev ordnet flere gange om dagen.
I lked the staff and I also had a very spacious room. The bathroom was very small.
It was pretty shitty considering my reservation was cancelled by you guys and had to find somewear else to stay that day and no one know what the fuck was going on! Inconsiderate assholes! Wish you wouldn't have cancled my fucking reservation. .
It was a bit difficult to find it, but it is very close to the rail station and a 5 min was to the Duomo. Not so comfortable mattress, but clean and comfy rooms. The complementary breakfast was amazing. Not so comfortable mattress
Very convieniant location to sites of interest & transport links Nothing
Stuff we liked: 1. The location was hard to beat - we could walk everywhere. 2. The free breakfast in the morning was a nice way to start the day. 3. Staff was incredibly friendly and helpful - got us reserved tickets into Ufizzi and Academia and provided helpful suggestions. 4. Room was clean and bathroom was on par for what I have come to expect from Italy. Air conditioning and wifi were nice to have. To be honest, we were really pleased with the place considering price, location, and friendliness of staff. The one thing I would say is that the bed - while not uncomfortable and completely adequate - was not an incredibly comfortable bed. But it worked - we slept great.
The location is exellent, near the train station and quite central. The breakfast is very good. the rooms are quiet, the matress confortable. The shower although a bit too small had a good pressure and plenty of hot water. The lighting of the room is not sufficient.
We were two couples occupying two rooms. Air conditioning did not work in either of the two rooms. At around midnight, a terrible noise emanating from the internal courtyard would not let us sleep, and the receptionist explained that the noise was due to the septic cleaning activity that would only performed at night. The above noted septic-related activity lead to an incredibly disgusting smell that quickly propagated through windows and vent openings. The front desk staff proved to be extremely rude and useless.
Nice situated in the centre of Florence. Good atmosphere. the elevator, but steps are fine for you health
Central location. Excellent and attractive room. Good breakfast.
Location and raymond the the only staff that was nice and courteous in the hotel. Rooms are relatively new but very dirty, u can smell the toilet. Stains in the sink. Receptionist have no manners what so ever.
Very helpful staff. helped with early arrival, booking a tour since we had limited time. even extra help with things like charging a Kindle device.
The location was great. Easy to get to the outdoor market, the train station and all different types of resturants. It was easy to book day trips with the front desk and they were very kind for the most part. I had two superior double rooms and there were no views out of either room. The mattress was the hardest I have ever had.
Vi havde en rigtig god afslappende ferie hotellet lå perfekt personalet var søde. Afløb var stoppet på værelset madras kunne være mere soft
Rimeligt hotel til pengene. Noget forvirrende, at 3 hoteller var slået sammen, så man blev sendt over på et anden hotel - ganske vist i samme bygning. Morgenmaden var noget forvirrende og underbemandet i forholdet til antal gæster en af dagene.
Venligt personale, rent og pænt, gode værelser med dejligt badeværelse, selvom værelset lå ud til gaden var der ingen støj, behagelige kølige rum selvom der var hedebølge, morgenmad ok, dejlig udsigt fra rummet hvor morgenmaden blev serveret, central placering. Nej
This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.
Beliggenhed og indretningen var perfekt løse måtter ved sengen - de var livsfarlige og lige til at glide i
Beliggenheden midt i byen. Meget nyrenoveret så høj standart på alt. Stille ingen trafikstøj Nej
luksuriøst værelse nej
Flotte værelser. Beliggenheden fantastisk.
God beliggenhed, fin standard i suiten, god aircondition. Sidestykkerne i sengen går fra hinanden - også når man ligger stille. Skal limes. I opholdet indgik en romantisk middag for to. Vi havde det selv meget romantisk, men middagen var af ringe kvalitet. Vælg anden restaurant eller drop tilbuddet.
Størrelsen på suiten og at der var så rent.
Værelset meget rent.
Personalet smilede og hilste venligt overalt, hvor vi mødtes. Der var perfekt rent og pænt på værelse og badeværelse.
Hotellet var lige det, vi havde brug for. Beliggenheden var i top i forhold til byen, og så var det et dejligt stort værelse, hvor man også kunne holde ud at opholde sig. Nej.
Beliggenhed fortræffelig og venligt personale. God morgenmad og vores værelse med en fantastisk udsigt til domkirken.
Opfylder formålet på en behagelig måde.
Den centrale beliggenhed, indretningen samt det venlige personale. Vi var en mindre gruppe som alle var meget tilfredse, også med forholdet cost/benefit
the bathtub was amazing - beds comfortable. Decor in the room was very nice. Location convenient to train station. Breakfast buffet was very nice and beautifully presented. Hotel was clean., but unfortunately , renovations were going on on our floor - next to our room. Poor choice of placement. View was lousy as renovation is happening to the square outside. Renovations in the hotel were a little noisy - but couldn't be helped. Unfortunately, plumbers needed to recheck their work, as the gorgeous bathtub wouldn't drain after the bath. (not connected by chain)
Fabulous room right on the square. Beautiful bathroom. Breakfast was extremely good with many options. The staff was very friendly and helpful with questions. Wonderful time and we will return soon. Nothing
The room was very spacious, the ceiling was very high. Window was looking at Santa Maria Church, nice view if the church was not under restoration. Very near to the train station, and main attractions. The main entrance is a bit too small, you can easily missed it.
location, beautiful rooms
Great location for short stay in Florence in a 700 Hundred-year old building completely redesigned in a 18th-19th Century Franco-Italian decor with spacious rooms. Great service by staff for booking tours and museums Exceptionally breakfast service. Hotel did not respond to five emails prior to trip regarding our request for tour information and late arrival ... and we probably had the worst room (on top floor facing a construction site) for that reason but still loved our stay at this hotel.
the breakfast slow elevator
Please write at least 15 words
The staff were very friendly and the breakfast was a nice touch.
Hotel provided a complimentary upgrade to a Junior Suite with a great view and a very large 5-star bath room. Breakfast was great and great location near train station. Two elevators to get to the room.
Good old fashioned service and a high standard in all ways. No
Rooms are beautiful! We had two adjoining rooms and both were fabulous. Staff were very nice and spoke English. One of the best rooms for the money. The breakfast is excellent with a large selection and plenty to eat. You will not go hungry! Very convenient - within walking distance of popular attractions. A 5-minute walk from the train station. Nothing.
We arrived at 6pm. After returning from dinner, we closed the windows and tried putting on the AC which didn't work. The hotel claimed I had a window open which caused the AC to turn off. Even after the hotel checked the windows, the AC still didn't work. I wanted another room but the hotel said they were fully booked. The AC wasn't repaired until 11pm. When I checked out, I complained that the room wasn't ready for me. The hotel responded the AC was working when we arrived which wasn't true.