I received a very warm welcome and the staff were very helpful and polite. The hotel was charming and comfortable. The pool was clean and well-maintained. The room service that I ordered was hopeless. It was an hour late, even though I phoned a couple of times and the food was cold.
Friendly people, smiling and always available for help
The location is very central. Shamian island is beautiful. The breakfast was reasonably good. The staff were pleasant. The rooms had an old world feel about them. The rooms particularly the en - suite were a bit shabby and in need of an upgrade.
the hotel staff was very good the airconditioner in the room did not work properly
Friendliness, service and professionalism of entire staff. Location near the park, river, metro and resturants, away from down town area. Not applicable.
Location on Shamian Island and helpfulness of staff Nothing to mention.
Bed mattress The hotel insisted to charge us their walk in rate eventhough we booked via booking.com at a better rate
Location in a historic part of Guangdong away from hustle of the city,and its proximity to local restaurants, cafes and stores.
The hotel was a bit old but fairly well kept up. Staff was very friendly and helpful. The English skills of the staff, as would be expected, was somewhat limited but was always able to get the point across. Even had one waitress teaching us Chinese. The beds, as in all Chinese hotels I've stayed at, were kind of hard.
The location of the hotel is very good. Very easy to get the food and taxi.
The bus organisation to the Canton Fair was very well organisied. Some of the breakfast restaurant staff were great, trying their best to offer the service of a more expensive hotel. It was great they had an egg station where they cooked fresh omelettes, etc. I requested a room change upon arrival as the room spelt of cigarette and I am a non smoker. They quickly changed the room over and the new room was fine.
clean room. locality has many small restaurants. 7/11 is just round the corner. subway station is also nearby. My credit card was charged by booking.com when i booked room in this hotel. this hotel also charged my credit card.
It is quite far away from underground stations. The room was not very clean respect to 4-5 star hotels in China.
Staff are so kind and Room is clean and comfortable. It's not far from Subway Station. You must find D4 Exit and Cross the pedestrian overpass and turn right in front of Mcdonald Shop and just walking 6 min or more you'll find the hotel. But must check the map. It , of course , on a Crowded Street but It's not hotel's pot. If you adopt yourself once the situation, you may enjoy crowded big Chinese city.