Room decor and comfort were excellent A bit of a maze getting to the room from reception - no lift
Helpfulness of the staff
Great location right beside University & Galleria Bathrooms need to be refurbished
It was central to the heart of the business location of Hatfield The hotel is tired, over priced and tatty, I would feel ripped off if I paid half the price.
Outstanding staff The layout. Rooms need to be renumbered and mapping needs to be better. I had to go through 9, yes 9 doors to get from my room to reception. Also internet great in the bar but ridiculously expensive in the rooms for a bad signal!
The staff were kind and helpful and very professional The bed was hard and uncomfortable , the bathroom in a very poor state of repair, cracked and broken tiles.
roome were a good size and well furnished. have booked adjoining rooms, I could not gain entry to one due to faulty lock and with out being asked was given another on a different floor at the other end of the hotel.Some staff were difficult to communicate with.
good area and nice rooms the price of the breakfast was very expensive. the smell in the lobby was horrrible
Location near the Uni and shopping Mall. Reasonable price. Reception not always very helpful. When I was at reception, a guest came in and asked if they had a lost property box as he'd left an expensive pen in the room the last time he'd stayed there - though this was several weeks before. The receptionist just said it was unlikely they would still have it and made no attempt to try to help him - in fact, she hardly looked up from what she was doing. In the end, he just said "ok" and left. I thought this was pretty bad service. In my case, I also found two of the people on reception rather unwelcoming. Service in the restaurant a bit slow and food rather tasteless. Water took ages to come out of bath taps and I had to run the bath at least 10 minutes before I wanted to use it.
Friendliness and helpfulness of staff
Very convenient for local shopping and university Room booked as twin but made up as double. However staff responded quickly to swap room
Flotte værelser med behagelige senge. Fantastisk morgenbord. Roligt og behageligt hotel.
Hotellets beligenhed passede fint med at vi skulle besøge vores datter i Hatfield. Flot hotel med en behagelig atmosfære, dejlige senge og yderst lækker morgenmad. nej
Over-priced bar food.
Good reception area with comfortable bar. Staff very polite. For one night bedroom perfectly adquate. Unfortunately work men in all weekend so room was smelling of paint. On Sunday morning they were working in our corridor. Duty Manager apologetic and gave us a big discount.
Proximity to University of Hertfordshire, nearby bus stops Very low water pressure in bathrooms
Ideal location for our needs reasonable price and good breakfast We booked the resturant for my wife and i and my daughter and husband we had one bad steak and even when given a steak knife it was impossible to cut we were given another meal but this took us past the 10.00pm cut off time for our sweats we were not told of the finishing time of the resturant, This was a special evening for us as it was my daughters first wedding anniversary when we came to check out the following day we were not charged for the meal and the person on the reception was very apologetic it will not stop us staying with you again as it is close to where my daughter lives.
Only spent a very brief overnight stop so do not really feel able to comment , however, the staff were very professional, friendly & helpful.
The food was very good, but not in gourmet category in boxes above. Lack of breakfast at 7am on Saturday
Convenience to business. Hotel was also comfortable I think equivalent to other budget hotels and was satisfactory and accurate to the reviews on the website apart from the dinner service The meal service was poor in terms of availability of products and service was the slowest I think I have ever experienced...not good for a solo traveller
Pet friendly and good service. When I complained about the food (not what I had ordered) the staff were very apologetic. No spare power point in the room so not convienient for a laptop user as had to use the same power point as the kettle. Would be better to have more, also to be able to use the laptop while sitting in bed. Menu not showing the correct food on offer. Food is expensive too.
location - close to Unversity - breakfast not included.
staff friendly. Evening meal was good and staff happily accomodated request for plain bread rather than garlic. thanks for that. Felt comfortable as was travelling and staying by self, so security was important. Having drinking water tap was good! Mugs & glasses in my room when I checked in were dirty. Bathroom could have been cleaner (hairs, dust). Breakfast was not too good. Value for money of breakfast poor. Value for money of room poor.
The staff were very efficient and helpful and the room was lovely and clean. Nothing
Fresh Clean hotel, friendly Staff. Easy to find. restaurant next door. No free Wi-Fi
Friendliness of the staff and the general atmosphere. The room was excellent.
Staff pleasant and helpful. Breakfast and in-room food very good. Shower wasn't working.
Staff very helpful Breakfast time to short
Not much to state as Premier Inn's are very much similar in standards where ever they are located
Room Clean and prepared Location handy to where my family were visiting Room was cold on arrival and took a while to warm through I thought I had paid with my card for my daughter and her husband however they had to pay when they arrived had they not had a means to pay this would have caused them great embarrassment - having given my card number I would expect the payment to be taken from this. I had to reimburse my daughter the costs.
Clean, tidy, straight forward check in Heating was off in our room , we got there late and it was really cold until I put the heater on , would have been perfect if last customer had left radiator on even just to take chill off room considering time off year.
this was my first experience staying in a hotel on my own as a lone female. I felt very safe and secure.
We had an excellent stay and could not fault the hotel or staff.the staff were most welcoming especialy the lady receptionist who had some difficault people to deal with