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Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
The mattresses were too old and lacked firmness.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
Staff was ecellent Parking a little too expensive
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
Loved the location of this hotel. Service was great as well!
The decor and friendly staff, the 24hr diner and the pool party. The lift was close by and was a little noisy early hours of the morning.
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
Location, concierge was nice, and the pool was fabulous
The service and room were phenomenal N/a
Everything. Joe at front desk was sooo nice The rain!! Booo
The staff was very friendly and helpful. Great location, very close to many tourist attractions. Great restaurants and bars inside hotel. Very cool atmosphere Very hard to sleep in when staying by the pool. Lots of noise every morning from both the hallway and the pool. Hallways smell like weed. Even though we knew we had to pay for parking, $36 a night is a bit extreme
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.
- Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much) - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level
i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area. The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.
Music was great as well as quality of guests. Staff were very rude and not helpful. Would not accept cash for incidental room fee
The room was great and the hotel was beautiful, the place made me feel special. Also the gym was well equipped and specious. The staff were great too. The room wasn't cheap which is fine it was a top quality hotel, but on top of that were so many extras e.g. internet, parking and not even one complementary bottle of mineral water ($9).
Having to wait in line to get into drai's
Blinds on the window didn't shut, didn't sleep at all
The Hotel itself is very nice, and the staff were absolutely fantastic.....except for the door guys at Drai's and The Station who I don't believe are actually hotel staff. The arrangement with Drai's itself would make question going back. I paid almost $400 per night and had to (a) wait in line 20 minutes on Sunday just to find out I had to pay $20 pp to go up to the pool and eat lunch.....which itself would have been over $100. We were also told and Friday and Saturday by the doorman at "The Station" (their outdoor lounge) that there was a Private Party and we couldn't come in. We asked Management who told us that our room key should get us in...they straightened it out but the door guy sure didn't like it. The Private party ended up being 20-30 people at one table....the lounge itself wasn't half full. I also emailed Drai's a week in advance of our trip to book dinner and never heard back.
Room service was fast and delicious. May have just been our room (2nd floor overlooking an outdoor area for dogs), but I was awoken throughout the night by loud noises coming from outside and the hallway.
It was terrible and confusing. You had to get a voucher every day and it was far away, so you had to walk with all your stuff very inconvenient. Thought it was crazy that you had to pay for wifi too
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
Staff made up different policy to extort money from confused scared woman. The received numerous calls from the booking agents and their parent company but they refused to honor the stated policy. The result, the hotel took all the cash off a woman who was traveling alone and had miss her flight due to an airline agent's mistake, Their actions forced a diabetic not to eat for over 14hrs.....
Restaurant service and yelp promos very good
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
Location, gym, bed, price.
Parking is so expensive
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
After my first stay, I was hooked and have stayed at the Redbury 2x per year for the past several years...rooms are spacious and the interior design is phenomenal. Kitchen area is perfect for breakfast and light snacking. Redbury is studio style home away from home, love it! Nothing!
Friendly staff. Easy check in. convenient to the airport. Large room. Clean room and comfortable beds.
Clean. Called housekeeping for shampoos twice, and the second time the lady says it's on the way but I was waiting until checked out and nothing happened.
the bar shitty elevators, takes forever to get an elevator
This was Convenient with the continuous shuttles and proximity to the airport. This hotel is in a serious need of an update for rooms. My room was on the third floor. Immediately walking into my non-smoking room I detected the smell of stale old tobacco have a room that had one smoking allowed. The carpet was old and the decor was dated. In the bathroom some of the woodwork showed moisture decay. The bathroom was small and the sink stood at about mid thigh of this 5' 7" guy. This was not what I would consider an ACA accessible room based on the size of the restroom so I don't understand why the sink was so low. Generally this room made me feel like I was staying at a seedy motel rather than a Hilton.
Reasonably priced. Friendly staff. Nice rooms and comfortable bed with decent coffee in the rooms. We stayed on the airport side. Guess what though? Jets are very loud. Also, the garage is a bit like a coal mine with parking found somewhere near the earth's core
Clean I will pay for the Wifi
Fantastic corner room Very unreliable wifi despite getting special certificates, etc. Also, very hard to regulate aircon in the room
It is nice there are FOUR jacuzzi hot tubs.. The temperature in the jacuzzi could have been hotter.
The location is great for a night's stay before departing/arriving from LAX. The rooms were also nice. You will be charged $9 to check in. That's right. The parking policy says you have 30 free minutes to park, get checked in, unload your bags, and then move your car. Unfortunately, it takes 45-60 minutes to find a spot two floors below the parking garage gate, take an elevator up four floors to lobby, check in, take a different elevator 10 floors up to your room, unload your bags, take an elevator 10 floors down to lobby, get on a different elevator for the garage, and then go down four floors to move the car. I was charged $9 for the hour of parking. I asked for a refund from the manager stating that I didn't think it was appropriate to pay $9 to check into a hotel. He responded by saying, "I'll see what I can do, but they don't care. They only care about the numbers." Buyer beware.
Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly. Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.
There was a lot that hilton offered. To the point where we weren't able to do everything in the hotel for the 5 days we were there. The only thing that was a struggle, is the narrow-ish drive in for the front of the hotel. If there's a busy day or event, good luck getting through the entrance with a vehicle.
Dejligt hotel meget tæt på Hollywood Walk of fame, Sunset blv., og Hollywood skiltet.
Godt hotel, super beliggenhed og venligt, hjælpsomt personale. 101 en hyggelig cafe. Tilgængelig computer med internetadgang i lobbyen for os der ikke selv har medbragt laptop.
Everything was just fine, good location, easy to come to rest of L.A. with Metro. Nice clean room with all what you need to a very good price.
Hotellet fungerede fint som ankomststed efter en lang flyrejse, det var et godt sted at hvile ud og komme til kræfter igen, inden turen gik videre ud i området til nye oplevelser.
Venligt personale i receptionen. Der blev ikke fyldt op med nyt kaffe eller servietter eller nok håndklæder hver dag - det forventer man da af et 4-stjernet hotel?
Ligger perfekt, når man skal flyve næste dag, men langt fra "byen", så det er, hvad dette hotel er rigtig godt til.
Personalet var venligst og altid hjælpsom. Rent hotel med god morgensmads buffet.
Venligt personale og rart med room service da vi pga jet lag gerne ville have morgenmad kl 4 om morgenen Hotellet er slidt og trænger til at blive shinet op. Har ikke nogle særlige karakteristika, minder om de fleste andre
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Having to pay $25 for valet parking.
The pizza and craft beer were excellent. Sushi and many other food options were available.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
I think this hotel is good location, near hollywood bvd, and cheap for hotel at good location. There is no bell man, and breakfast is fair..
location & free parking
Friendly and helpfull staff, clean rooms and a great location.
Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated. Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.
The hotel is direct in the heart of Hollywood. Friendly stuff. Big rooms with kitchen.
The staff were very friendly, helpful and efficient.
Location, off road parking
every thing nothing
Location,friendly staff,complimentary breakfast and all day coffee.Very good choice would stay again.
The location is awesome.Albin,the employee at the front desk was extremely helpful. The hotel needs renovation.The brekfast is a disaster:(
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
your "english"staff and all the architecture
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
Nothing beside the breakfast
Everthing Lack of power outlets near bed. But had a wonderful time
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Very nice room. Great facilities. Terribly overpriced. Nothing is included in the base price. The fact that the room was well over $400 a night one would imagine that the wifi and breakfast ought to be included. The bar and restaurant are also too expensive for what they offer in terms of quality and choice.
The spa is very good and the heated pool. The brunch was also good.
A clean and comfortable apartment with all the necessities. Location was perfect for our needs and others who are there for Hollywood Blvd. For some this might be a little too closed to the grittier side of Hollywood.
Room was massive for a great price. Ideally located for what we had in mind. Quiet for being so close to Hollywood Blvd.
The location is great walking distance to the Hollywood and highland shopping center. No car or uber needed You are in Hollywood so it was a fight in the hallway around 4am that woke me up.
Great location, very near to all the main attractions and to the Metro station. Good breakfast, good sized room which was very comfortable and quiet. Great value for money. The breakfast room was small and would sometimes be crowded.
The hotel staff was great. On arrival, they couldn't find my online reservation but accommodated me immediately. My non-smoking room smelled of smoke and I was moved immediately. Free wireless internet was a plus. Room was clean and spacious.
Hotel room was clean. The walls are too thin. I had the experience of being woken up by an over arduous couple next door at 2.30am and this went on for around 4 hours. As we had just arrived from Australia, and a 15 hour plane trip this was not appreciated, nor was the noise coming from some women the next night that went outside on and off for 2 or more hours.
Convenience to the Hollywood Bowl. Within walking distance to tourist areas and the metrolink station .
It looked nice on website.. rooms were cleam We changed rooms due to no hot water.. then because the hot tub exploded.. water everywhere and all our clothes spaked
The price was right. The state of disrepair was horrible! The walls AND the doors in the hallways were nicked and dirty. Same thing in the room. The room door and bathroom door had so many scuff marks, even my kids said something. We waited more than 10 minutes to check in because the front desk person was "somewhere in the back." The bartender tried to check us in but she didn't know how (and why should she.). All this was after we drove into the parking lot and saw and heard the front desk girl and the bartender gossiping using foul language. Very unprofessional!
Very rude, unfriendly, not very knowledgeable staff. Dirty, room in decrepit condition, no safe inside room, terrible and disappointing pool. Not a good stay, spend the extra few dollars to go somewhere else since you are in LA, don't let such a terrible hotel leave a bitter taste in your mouth during your trip!
Very good hotel No bad points
Pros: Loved the contemporary renovations. The hotel was super clean! The hallway always smelled amazing...I saw maids and maintenance staff always working the property. The location is superb for those that want to to go to Hollywood Walk of Fame, Chinese Theatre, Mall, Hollywood hills, etc. It literally is a 15 minute walk to all of these places. You will save time, money & get your exercise in! The beds were very comfy. The showers clean and modern. Room was plenty big for a couple. Micro & Fridge made it convenient for food. The little cool bar is nice for drinks. Staff very friendly. Loved the overall vibe. Cons: Definitely not a hotel for children! The area is a renovation of a small space, so no room for the kids to romp around. The pool is a very tiny square, so you will not enjoy a family pool experience here. The hotel has heavy traffic on Highland Ave, as you are in the heart of Hollywood, so plan accordingly. No complimentary breakfast. You can hear the noise that other guests make, so awakened by 5:00 am guests screaming.
Nice view from window. Walking distance to mall. Nice paint colors on walls. Cute room. No bathtub. Charged for parking. Thin walls. Hard beds.
Excellent service and great suite W views. Signage for gym directions needs to improve.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
the comfort of the bed We got an upgrade but the room was tiny.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
Location, location, location Small room, expencive parking.
Not a real Four Seasons and drab in many areas. Worn furniture
The staff was extremely professional, courteous and helpful. One of the best experiences I have had traveling with a toddler.
Everyone was very accommodating. Every staff member was friendly and helpful! We received directions from concierge staff as well as valet help! Room service saved us many times! The pool was perfect - the drink and meal service fabulous! The gym and spa were hidden gems! Don't miss the spa! Fighting the closet door, bathroom door and main door! Bathroom was very nice , but the shower water continually leaked to the floor because if the glass door design. Housekeeping got their daily service completed only one day. I started calling to tell them to service the room. One night they tried to service the room at 10 pm and continually knocked at 8 to do the same