the hotel location,facilitis and the good service
Executive loung very poor
The hotel staff are not expert , hotel rooms are not clean
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
Great staff anf great service N/A
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Location, location, and location you have to pay for the internet
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location and service. Restaurant timetable. It finish very soon.
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Rooms very old in style and decor, needs a rebuild ,
The Mira is different, standing out from the crowd due to it's designer look & outstanding staff. Put in on an MTR Station & it would be sublime. Note: Chief concierge from the Grand Melborne..enough said. Noise - Hotel rebuilding with jack-hammer noise during day - Don't plan to be in hotel during the day.
The rooms were, if anything, nicer and more comfortable than they looked on the web site albeit a little smallish but HK standard size. The staff were professional and very helpful both on check in and out. I was very impressed with the technology in the rooms including a wireless keyboard that controls the computer on the TV screen. Breakfasts in the restaurant and on the club floor were very nice indeed. No complaints other than cost which is also HK style Cable reception on the large LCD was grainy at best but everything else was great
The staff in the club floor are very professionals, always offering to help and assist.Excellent customer service.
The hotel location is fantastic and the atmosphere is great
Amenities were great. Design was good. Location was great for tourism/shopping. Waited a really really long time for a room. Promised us a room then we waited and waited after a long flight. Said they'd come to us randomly in 3 minutes. Had to repeatedly ask for room which we received at long last a little after 3 pm. ( arrived before noon) Then we had to wait an extra hour for them to find our luggage and bring it to the room. This meant a lot of lost time when time was of the essence in our trip. So, plan for this. Otherwise a great place. A lot of waiting in the cafe resto too. Hotel bar was top!
staff very good no internet access is the rooms, not good for this level of hotel
Great hotel , fantastic gym loved the suite and the bathroom
Location and big room
every thing, it is the best hotel i have been nothing
I thourght it was good value for the standerd of room I had chosen, the location was very central to everything I needed to see & do. No I was happy!
Personalet var ekstremt hjælpsomme - selv da vi måtte rejse videre efter kun en overnatning (havde booket 2). Beliggenheden er uovertruffen, men der må forventes et vist "støjniveau" fra andre gæster. Man risikerer at måtte vente på elevatoren, men hvordan det løses har jeg ikke nogen ide om.
Udmærket, har været der 3 gange før, hvor vi bare fik det booket i lufthavnen, her gjorde vi det selv på forhånd på nettet, fra vores tidligere destination. Imperial var under store forbedringer, hele hotellet var pakket ind. Der må gerne være nescafepulver på værelset, istedet for necafe kombineret med føde og sukker som det er nu. Når Imperial ikke har morgenmadsservice er det rart at kunne lave sig en kop kaffe.
Centralt beliggende internationalt hotel med et godt udgangspunkt for en storby ferie og shopping muligheder "just round the corner"
Opholdet var fuldstændigt problemfrit og en meget positiv oplevelse Internetforbindelse på værrelset var MEGET langsom på trods af en relativ høj pris - højere hastighed ønskes
at det lå midt i byen, godt lille værelse og badeværelse
Central location, great rooms.
the room was clean the staff good the size of the room is a bit small but the bed was great
Love the fragance when enter the hotel lobby. It makes the mind so relax
We needed a hotel to stay at for the night while we stopped over in Hong Kong. The room was clean and quiet and perfect for the reason we were staying. The staff tried to get us to sign up to the Novatel membership club. Once they called at 2am in the morning and then agin tried to get us to agree to it when we had a plane to catch. It was annoying and a bit of overkill.
the bed is excellent! more space in the superior room
location is good I was very disappointed when I check-in to the hotel. There is no warm greeting, no smile face at all from the receptionist!! Some more, the one who attend to us is impolite when answering our question/enquiry, if not mistaken her name is "Kxxsty"!
Good location Room is very small
Quiet, pleasant atmosphere with friendly helpful staff. The Hotel is well positioned for a stopover, an acceptable distance from the airport and very well placed for shopping. Bathroom a little small, a design issue mainly due to the placement of the toilet.
The location is great, our needs were attended to very well and the stay in the nicely designed hotel was very comfortable and pleasant. Thank you! We left with the tourist hotel bus taking us to the train to the airport but the exact location of the bus station was not pointed out very clearly, a small map would have been helpful.
The rooms were very clean. Pillows and bed were very comfortable. The room didn't have a bathtub.
Hotel was conveniently located for shopping and near restaurants and reasonably comfortable. Yes, totally put off by their inability to record proper name of guest. When booking made name clearly spelt out but they made a mess and my wife had great difficulty in contacting me on the phone. Used my first name and also my wife's as a "Surname". Also not pleased with deduction of deposit in full on check-in for hotel that was booked and paid for in advance in June 2009. Consider this highway robbery of one's credit card.
excellent location and reasonable rates.
Convenience too small
The hotel has a very good location. Being a small hotel it was very easy to get in and out with many eateries right outside. Close to the MTR, park and the China Ferry Terminal. The room had a microwave and cooktop, with a LCD TV. The small staff was helpful. The Aircon was weak.
The hotel location was easily the best thing about the hotel - near the ferry, restaurants, bus lines, MTR. Couldn't have been better. Breakfast not available on Saturday.
Location, room size. Shower did not work, and they did not fix it :( The staff are not friendly. Not that clean.
The location of this hotel is awesome, near to the MRT station and also many places to shop and eat. The hotel staff is also very helpful.
The location is very good, within 2 minutes to walk from Tsim Sha Tsui subway station. The room was not very large, but clean, with modern furniture and all the facilities. The staff were helpful and took care of all our requests. I would come back any time.
loved the proximity to shops ferry mtr etc, very comfortable bed with lovely quality clean white linen, rooms good size with sliding dividing wall, own small kitchen, lots of storage space, great air conditioning. pleasant polite staff, 12th floor tiny sea view! will definitely stay again.
Close to shops & eating
they have complete facilities in the room especially for the kitchen usage..the place is accessible but we had a very hard searching for it
Proximity to great shopping locations, food and MTR The general hotel maintainence could be better
very bad small room. Very small and old TV set.
Location, Good Service, Good value Internet speed was a bit slow
Excellent location, efficient staff (if a bit overworked). The room furnishings and fittings are getting a bit old, so things like drain plugs are loose, the chairs a bit rickety, etc. Key complaint is the cost of Internet service - about US$15/day, which is excessive.
location is excellent , everyone knows the hotel and road . Rooms are basic but fine . The gym is crazy , just too small and picture makes it look bigger than the one at stanford hillview which is one of the reason i changed hotels
Good location for shopping Small rooms
I like best is the location of the hotel. Easily accessible to train station and convenient store. Many eatery shop available around the hotel. The room is a bit too small...however they have very good room service whereby the rooms are really clean.
Location Very old decoration
Staff were very accommodating to our request.
Location Alowed late check out - 4pm Good selection of day trips - recommend Check in too long, but in the end did get the correct room (non smoke) and bed (double) Did not reply to my email on transport from the airport Pool too cold
The hotel staff were well trained, all they have good manner.
the staff was not at all helpful, said you booked thru booking.com, so i would get the lowest category room, even though they have diff lower class rooms,
shopping, having dinner, and relax at excutive club
higher pricing in comparision with its hotel condtiion
Convenient location on the end of Nathan Road TST
Very conveniently located on Nathan road close to everything.
I have stayed many times at this Holiday Inn but think now that it is a little over priced given that it is over 30 years old hotel and the area where it is located is not that good anymore but it is still a nice hotel and I would stay there again.
The Hotel was organized; it must have a very good manager The Bed was very clean but the room esp. the floor was not very much clean. I think the Hotel needs renovation.
Everything was perfect Nothing
The view from the room is exceptional, just for the novelty of being able to say you've stayed at the tallest hotel in the world is pretty neat. The club level is smaller than it shows in pictures i've seen, but is never too crowded. Igor is one handsome man. location, a little removed from everythig
The concierge was very helpful with giving advice and directions, and the front desk staff were very efficient. The housekeeper assigned to our room spoke English and was attentive to our needs - very nice lady. Hotel is large and within walking distance of several shops, restaurants, and the MTR subway station. Room was not well ventilated, and the thermostat was difficult to adjust. Humidity was too high. As the building is a high-rise, the windows cannot be opened.
Decent location, clean Tiny rooms, tiny bathrooms
The hotel is in a decent location in the Jordan area of Kowloon. The hotel rooms are probably the smallest I've ever stayed in. And I've stayed in a lot of small rooms (including other hotels in Hong Kong).
This was my first trip to Hong Kong and I was traveling solo. The staff was incredibly helpful in giving suggested activities, marking routes on on my map and remembered my name "good morning Miss Julie, where are you going today?" I read the room description and knew the room was going to be small. I read negative remarks about the size but I found it to be quite comfortable, especially as a solo traveler. I was on the 29th floor and view was great. Location has very easy access to the subway, bus and airport express. I will definitely return. Would probably be a bit too small for a family stay with kids.
the staff was very helpful This was the smallest hotel room ive ever stayed in, for an additionally $100 HK, I could have been at a much, much better hotel with added features.
Friendly staff, free internet, new, modern rooms Rooms square footage is small
condition is good, and it is really clean. location is really convinence a little bit expensive
the room is nice and clean. it is good for a family of four actually. the location is perfect near to the places we want to go. none so far
Excellent location for short term stay city tour. Rooms are small but had everething we needed including tea and wi-fi. Good view of the city.
The staff were very clear up front about the charges for each night, and were always very helpful. The availability of free internet in teh lobby was also very useful.My room had a harbour view as well (I hadn't paid the extra fro teh harbour view room, so this was an nice surprise)
The room is clean, staffs are nice, complete toiletries provided, nice view.. got an iphone speaker which is great..got dvd player.. You have to walk all the way up the hill and get into the hotel..and reception is on the 19th floor.. bad soundproofing between rooms..could hear it when the lift door opened..
It is very affordable and near accessible in all transportation. What i like most is that we can ride the train easily. One thing only. Some of the hotel staff can't speak english fluently , so i find it hard to understand what they speak. But understandable.
The front offices staffs are all helpful and attentive. No breakfast inclusive.
Hotel staff are very helpful
rien food is horrible and expensive,smoking smell all over the place,manager not cooperative,they charge for wifi,in a word don't go there,too expensive for what it is!i even found a used condom under my bed!classy!
A trustworthy and secured place to stay and sleep. None during my stay.
The bed is awfully small. The bathroom is very nice
easy access to all..and we usually stay in your hotel when I'm in HK
The staff are friendly ! Clean rooms! And very close to the mtr station planning to go back again soon.. Love the place. No wifi!!! Even at the lobby !!! We suggest that they put wifi !!!
Location is perfect:MTR station just beside it, bus station in front,taxi waiting point at the corner,money changer around the corner,convenience stores at the back and diagonally across,shops all around,good fair-priced restos at the back streets,lots of shops at the back streets.Staff very courteous and most helpful.Exceptionally clean, specially the bathroom.Smoking room did not even smelled of tobacco. Shamrock does not realize how important internet is to their guests.I dont mind if they charge you for in-room internet, but to charge HK$80 for 24 hours internet is too much. So that is not an option.I look forward to just using the business center. This is the first hotel I encountered that charges guests to use their business center. And at HK$20 per 15 minutes!!! And thier business center is open 9am to 6pm. These are the hours that guests are out of the hotel already.Forget about internet when you stay at Shamrock. There's a cheap internet cafe nearby.
Central to Kowloon area, good access to MTR Not enough sleep time
Confortable and relaxing environment Lobby is small
I like the location of Hotel Benito very accessible, clean room, modern design & simple. Upon check-out you cannot use the lounge area anymore.
the check in and check out process was quick and hassle free. the front desk staff were very helpful especially Carrie and Louie. they made sure that if we had any issues, they were addressed quickly and solved appropriately. none
Excellent service with very friendly and helpful staff. Exceptionally clean hotel in great location right next to the mtr line for easy access to all the sights. Internet access was well appreciated too. Room was slightly smaller than expected with single beds becoming a little too small for the larger figure.
the cleanliness s good when we arrive theres only 1 receptionist attending to all the incoming guest .,,as a result we have to wait too long,.she does all the work alone,.answering phone.,doing the papers,etc,..and i find it rude when while am talking to her she has to cut me to answer the phone,.n she doesnt mind me standing,waiting too long on the counter,..well i find that unpleasant!
The room is reasonable size for the location, renovated, bright and clean. The location is excellent for shopping and taking the MRT around the city. Restaurants and shops for eveything is within reach. Airport express and Hotel link do not stop at this hotel. Taxi and car cannot stop outside the hotel. We have to get off on the main street and carry our lugguage to the hotel. Not convenient if you have lots of luggage, or you need help with luggage. Also, the hotel is still using Key with the room# on it. Only 1 key per room. We has to leave the key at the front desk when we go out.
The hotel is conveniently located very near to the MTR and there's lotsa shopping nearby. It's value for money and I'll definitely stay there again!
Appreciated free broadband connection and wooden furnitures
The hotel had a fantastic location, with close proximity to many restaurants, shops, and the subway.
Personalet er venlig og serviceminded. Beliggenhed rigtig god. Blev upgraderet til et værelse med harbourview, fint :-) Rengøring er Ikke god nok, gulv og vindueskarme temmelig beskidte. Værelset småt, kunne have brugt et god stol til at se tv. Restauranten har meget lille udvalg, kun det samme som room-service menuen. I skriver der er udendørs pool, den er indendørs.