The hotel overlooks the marina. It is a hilly walk down to it but takes less than 5 minutes. Atlantic Sailors stop at Horta usually for several days. Our room was close to the meeting roomwhich was used every night often by the public or large tour groups. The noise was unwelcome and never finished before 10.30pm
Friendly ness of all staff. Better pillows on beds
Excellent locqtion minutes from the main street but raised up on a hill so little noise and great views. Small infinity pool was a bonus Hotel restaurant was very brightly lit in the evening so not enticing for a relaxing meal. Fruit juice at breakfast seemed to be watered down. Pillows poor quality for this standard of hotel.
just 5 minutes walk from the famous Peter Café Sport (Horta / Faial island)... !
location 2 room reservation, only got 1 room, 2nd room far away, rooms dirty, plumbing antiquated, air conditioning not working, staff not helpful, services closed too early
The pool area. The age of the hotel. Rooms were very dated and old. Air-conditioning in the room did not work properly.
front desk very helpful room was quite big, location great, facilities nice
Location was great, access to restaurants and activities in town of Horta. Rooms were clean, breakfast was great, staff was helpful and the view was fantastic. Hard to beat Although the location is the best of the major hotels in Horta in terms of view and proximity to restaurants and activities, you have to be able to walk that hill or climb those stairs from the main street. The room air conditioning was marginal at best and we never figured out if it was our room specifically or all of them.
The situation and view noise
Good position, swimming pool outside and inside, gym, cleanliness
The reception staff were very friendly and helpful as were the waiting staff, porter and chambermaids. It makes such a difference when you get friendly warm serice. The room was simple but comfortable ( except for the fold down bed our friend stayed one night on). Breakfast was good too Just that a friend syayed one night with us and her fold down bed was very uncomfortable and she was expected to pay 48 euros for it. She paid a bit less in the end
Relaxing and peaceful hotel. Nice view of Pico's island. Nice room.
Very beautiful building with excellent view of harbor. Good location for walking into center of city. Restaurant mediocre. Food with little taste, and no local flavors. Waiters hover.
The location was wonderful. It was right in the center of town, on the water, and next to the marina. Breakfast, and particularly the coffee, was terrible. Service could have been more attentive as well.
The location is perfect, good breakfast. We were disappointed with the room, it did not have a very nice view, the windows were dirty and we had no balcony (though on website it did mention a balcony!). Airco too cold and could not be adjusted.