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layout and furnishings of room
Close to the bay and shopping. No
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
Only stayed onwe night very good fo ferry vvv
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
close to shops and port
It was very relaxing the rain and wind
Location and value for money
The hotel was opposite the Brittany ferry terminal
Naturen omkring vandet omkring hotellet er flot og fasinerende med tide-vandet, som ændrer stranden. REstauranten er i orden. Man kan kun tjekke ud efter kl 8.30, hvilket vi ikke blev oplyst om. Personalet har for dårlig eller ingen engelsk kundskaber.Morgenbuffet er under middel i sammenligning med hvad vi eller så på turen.
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
the staff was so friendly not a thing
the customer service
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
the heat in the room! and it's impossible to set your own room at the temperature you want
Accommodation extremely cramped in attic room even though we were the only guests in hotel.
Warm welcome, Staff in bar seemed reserved at first but with our poor attempt at Spanish soon became friendly and helpful. Meals excellent. Fantastic views over the white sandy beach. There is a smell and feeling of damp but this is understandable with the ocean so close. Very steep descent to hotel.
We spent excellent time: swiming in the Atlantic Ocean, walking on the hills surraunding beach. I is really beautiful hotel for rest and relax.
On arrival, we recieved a warm welcome, the rooms were kept spottlessly clean by staff that were always there when needed but never in your face. The location is fantastic. It took me a few days to figure out the times different menus were being served in the bar
the location near to excellent beaches The staff ranged from indfifferent to unhelpful. The beds were uncomfortable. The rooms at the side of the hotel suffered from the smells from the kitchen. Parking at weekends was challenging. On the last morning I found my car in the hotel car park covered in cow dung. The staff did not seem to regard this as a problem and gave minimal assistance. It would seem that the location of the hotel has resulted in a significant lack of effort and hospitality. The tennis court mentioned on the web site is not a tennis court- the staff informed us that it is a gane simmiliar to tennis but we were not allowed to use it unless we hired their equipment.
comfort and closeness of the beach
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
Location, view from the room, size and decor of the room.
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Fantastic hotel, one of the best I've stayed in, fabulous location
fantastic sea view location & food
staff very helpful
Maden er virkelig god, både i restauranter og i cafeteria, heller ikke billig. Beliggenheden er sublim, lige overfor en fantastisk strand og udsigten er flot. Næsten ingen af personalet taler engelsk, det ville hjælpe udenlandske turister meget, hvis flere kunne kommunikere på andet end spansk. Pladsen er trang på værelserne, en familie på 5 kan ikke være sammen på et værelse, heller ikke i dagtimerne. Måske kunne man lave et større familierum eller connecting doors til formålet.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
The overall atmosphere was very welcoming and relaxing
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Ideal location with great view over Marina, staff very friendly.
Excellent service and good location
pleasent view and well apointed rooms
The staff were first rate
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
Large room, good bed, close to the beach. Poor breakfast.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
location, staff spotless
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Det var dejlige store værelser, og vi fik et med balkon. Det gjorde at vi kunne få frisk luft og havde en god udsigt. Det er kun seniorsuiterne som har spabad på værelset, og de er betydelig dyrere end de værelser man får gennem booking.com Skift billederne fra hotellet ud, så man er klar over, at man ikke får værelser med spabad og badekåber og hvad I ellers lover på jeres hjemmeside.
Proximity to ferryport and city centre, room facilities No
Courtesy and friendliness of staff and willingness to try to speak English More detailed instructions to car parking would have been welcome - the one way system and the fact that the car park was underground led to some confusion.
The hotel is central, and just opposite the international Brittany Ferry Terminal. Very clean hotel. Excellent English spoken by the staff. No tea and coffee making facilities in the room. This would have improved the facilities from good, to excellent
Staff on arrival most helpful in accessing disabled parking for myself. Reception most pleasant and pointed out immediately where coffee etc was instantly available Cooked food at breakfast could have been hotter but nothing wrong with quality
The staff were very friendly and helpful.
How helpful the staff was with maps and locating near by things for us. The location is great...right across the street from the bus station.
It's position for the city & the ferryport
it's really close to the bus station and made it convenient for me the bar was closed, and there are hardly any restaurant in a 500 m radius (at least I didn't find them!)
Notably friendly, helpful reception. Very well located for transfer from ferries to train or bus. Our only negative criticism is that the coat hangers didn't work very well, but we survived.
Room/apartment very spacious and clean, nice to have balcony checkout time 12pm - good for later flight, staff very helpful. balcony furniture - perhaps there is in high season?
Apartment Hotel - ideal location for the beautiful beaches of Santander
Very spacious for reasonable price. The balcony with lateral sea view. 2 minutes from the sea and the nice and quiet area The isolation was poor, we could hear everything what went on next door and below us (we stayed at the 5th floor, so nobody above us).
The hotel was the only one with a room suitable for a family of 4 so we did not really select it. Having said that, the hotel was very comfortable and the room(s) large with everything that we needed. It even had a little kitchen area. I don't go on holiday to cook, but we were able to make tea and breakfast. The hotel is in an excellent location really close to the fabulous Sardinero beach and local restaurants and shops. Taxi's to the town centre were really reasonably priced.
Reception always handed your room key to you as you entered the building without one having to ask for it.
Right across from beach; city center a 5min, 5 Euro ride.
spacious rooms for the price..2 min walk to the beach and casino... friendly staff who spoke english
The appartment style Breakfast service
Good value, large room with lounge area, staff were very helpful good location. No negative comment
good location nice apartment, helpful staff up quite a steep hill