Naturen omkring vandet omkring hotellet er flot og fasinerende med tide-vandet, som ændrer stranden. REstauranten er i orden. Man kan kun tjekke ud efter kl 8.30, hvilket vi ikke blev oplyst om. Personalet har for dårlig eller ingen engelsk kundskaber.Morgenbuffet er under middel i sammenligning med hvad vi eller så på turen.
Location and value for money
close to shops and port
Only stayed onwe night very good fo ferry vvv
layout and furnishings of room
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
The hotel was opposite the Brittany ferry terminal
Close to the bay and shopping. No
It was very relaxing the rain and wind
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
the customer service
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
the heat in the room! and it's impossible to set your own room at the temperature you want
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
the staff was so friendly not a thing
Maden er virkelig god, både i restauranter og i cafeteria, heller ikke billig. Beliggenheden er sublim, lige overfor en fantastisk strand og udsigten er flot. Næsten ingen af personalet taler engelsk, det ville hjælpe udenlandske turister meget, hvis flere kunne kommunikere på andet end spansk. Pladsen er trang på værelserne, en familie på 5 kan ikke være sammen på et værelse, heller ikke i dagtimerne. Måske kunne man lave et større familierum eller connecting doors til formålet.
the location near to excellent beaches The staff ranged from indfifferent to unhelpful. The beds were uncomfortable. The rooms at the side of the hotel suffered from the smells from the kitchen. Parking at weekends was challenging. On the last morning I found my car in the hotel car park covered in cow dung. The staff did not seem to regard this as a problem and gave minimal assistance. It would seem that the location of the hotel has resulted in a significant lack of effort and hospitality. The tennis court mentioned on the web site is not a tennis court- the staff informed us that it is a gane simmiliar to tennis but we were not allowed to use it unless we hired their equipment.
On arrival, we recieved a warm welcome, the rooms were kept spottlessly clean by staff that were always there when needed but never in your face. The location is fantastic. It took me a few days to figure out the times different menus were being served in the bar
comfort and closeness of the beach
We spent excellent time: swiming in the Atlantic Ocean, walking on the hills surraunding beach. I is really beautiful hotel for rest and relax.
Accommodation extremely cramped in attic room even though we were the only guests in hotel.
Warm welcome, Staff in bar seemed reserved at first but with our poor attempt at Spanish soon became friendly and helpful. Meals excellent. Fantastic views over the white sandy beach. There is a smell and feeling of damp but this is understandable with the ocean so close. Very steep descent to hotel.
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
staff very helpful
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
Location, view from the room, size and decor of the room.
Fantastic hotel, one of the best I've stayed in, fabulous location
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
fantastic sea view location & food
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Excellent service and good location
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Ideal location with great view over Marina, staff very friendly.
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
The overall atmosphere was very welcoming and relaxing
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
The staff were first rate
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
pleasent view and well apointed rooms
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
location, staff spotless
Large room, good bed, close to the beach. Poor breakfast.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
The location is greaty for the pretty beaches of Isla, only a few minutes walk away, no dinner at hotel but plenty of options within 2 to 5 minutes walk.
I was given a room with three single beds instead of a double bed as promised on the booking
I think that the reception on our arrival and checking out was first class . A job well done and a credit to the hotel. We dont have the young ladies name but she had just had her done. wi fi is only free if you use your own laptop and it is not free in the hotel rooms
The parking places too small
This hotel is very close to the ferry terminal for travelling to the U.K. Parking is safe for your vehicle.
the room was smelled of tabaco.
Good location. No evening meals available on a bar.
the roof balcony was lovely good for drinks on a starry night
evening meal in the restaurant was first class, all staff could not have been more helpful. would not hesitate to recomend or stay there again. not applicable
extremely friendly staff and good location
very nice place to stay with our dog
The hotel was in a perfect location, had parking which was a necessity. Hotel staff were very friendly and helpful, the girl in the restaurant even remembered what teas/coffees etc. we had the previous morning, and even remembered our room number! Would have liked free WiFi in our room.
Very well run hotel with helpful and polite staff.
Det var dejlige store værelser, og vi fik et med balkon. Det gjorde at vi kunne få frisk luft og havde en god udsigt. Det er kun seniorsuiterne som har spabad på værelset, og de er betydelig dyrere end de værelser man får gennem booking.com Skift billederne fra hotellet ud, så man er klar over, at man ikke får værelser med spabad og badekåber og hvad I ellers lover på jeres hjemmeside.
The staff were very friendly and helpful.
it's really close to the bus station and made it convenient for me the bar was closed, and there are hardly any restaurant in a 500 m radius (at least I didn't find them!)
The hotel is central, and just opposite the international Brittany Ferry Terminal. Very clean hotel. Excellent English spoken by the staff. No tea and coffee making facilities in the room. This would have improved the facilities from good, to excellent
Proximity to ferryport and city centre, room facilities No
Courtesy and friendliness of staff and willingness to try to speak English More detailed instructions to car parking would have been welcome - the one way system and the fact that the car park was underground led to some confusion.
Notably friendly, helpful reception. Very well located for transfer from ferries to train or bus. Our only negative criticism is that the coat hangers didn't work very well, but we survived.
How helpful the staff was with maps and locating near by things for us. The location is great...right across the street from the bus station.
Staff on arrival most helpful in accessing disabled parking for myself. Reception most pleasant and pointed out immediately where coffee etc was instantly available Cooked food at breakfast could have been hotter but nothing wrong with quality
It's position for the city & the ferryport