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The location and staff were great. Our room was very noisy when others were in the hall or adjacent rooms; this made it very difficult to sleep. A construction crew started working outside of our room very early in the morning. Our A/C wasn't very cold. The resort is undergoing renovations, and the amenities in service are very dated. The area was under a small craft advisory during our stay and they wouldn't let us use the watersports equipment.
The activities! The Bad service in the tiky bar
Very modern room...although short on electrical outlets. Large, comfortable, and clean for a beach hotel. Lots of beach activities included in price which is great. Front desk clerks very nice and helpful. The hallways...made of concrete which is understandable but in your room you can hear guests walking, talking, etc.
I loved that the resort fee included paddle Boarding and kayaks Did not care for the choice of music played at the Saturday BBQ
Did not know the tiki bar was closed for renovations. But overall was a good place to stay for the money.
the view of the ocean the pool the restaurants the tiki bar was under construction the hotel still needs some updating the bathtub was in poor condition the stairs need paint could use an elevator
The place was really nice. Great location. Great restaurants in the area. The only issue was the shower. I can't descibe how bad it was. The room was nicely done but they forgot to update the shower. The shower and the maids. You couldn't even get them to say good morning. It became a game - who can get the maid to respond to good morning.
friendly staff, fun atmosphere under construction, non working elevators, expensive for what you get
the grounds were lovely and well kept and a beautiful place. lots of lounge chairs etc. and the staff was wonderful, especially,dave at beach services and Lita at the pool bar . ate at the raw bar and the food was good.We had a wonderful time and the only draw back was the awful room. a very pretty place. the room was terrible. extremely small and poor lighting. bathroom was in need of work. except for the bed it was not a comfortable room to be in. a big disappointment ! there was no place to sit your things down or store your cases. smallest room I have ever stayed in.
The location was great! The pool is ok but gets better after a few drinks. The beach activities are fun too. Had a great time snorkeling and paddle boarding. The food was AMAZING and very reasonable priced. The $25 resort fee is a joke(it includes parking, internet, and beach activities). If I have paid for a hotel, I don't want to have to pay more once I get there just to check in. The rooms were very small and had non functional furniture. There is nowhere to store your clothing. The water trampoline had a big tare in it so bouncing was out. The large inflatable rafts in the lagoon all had popped and were removed from the water during our stay. The pool was ok but really needed some upkeep. The bar looked like it was about to topple over into the pool. The alcohol was overpriced. All and all, we had a good time with our friends and family but I doubt I would come back. The resort was way too expensive for the value I received.
The location, ocean view, amenities and friendly staff Both bars closed for renovation. Bars that were open had rotting wood and mildew. Frozen oysters at raw bar.
The property is very nice on the outside, where you spend most of your time. All staff was helpful (water equipment rental booth, front desk, and maintenance) Came to the Keys hoping to see iguanas and they had a large family hanging out in a remote section of the property! Water equipment is free to use daily for about an hour at a time. There is no area to grill. As a returning renter, I was disappointed their massive bar Rum Runners is permanently closed. The Tiki Bar was under renovation, and the room prices don't seem to fluctuate to reflect that, thus upon arrival my full expectations were not met. Obvious A/C leaking causing water damage to ceiling suggests they need to spend time inspecting/repairing units.
A great tropical setting with a great outdoor bar area. Beautiful beach area with water access! Plenty of things to do! Towels were a bit scarce and the breakfast buffet could use a bit more of a selection. Hot scrambled eggs are cheap to provide and would greatly improve the spread.
We were absolutely thrilled with our room, which was spotlessly clean, bright, had a full kitchen, and a balcony. The resort had upgraded us to a room with a pool view/ocean view. Staff were extremely helpful, and welcoming. Our only regret was that we had only one night there. Our only disappointment was that an all male reunion of some sort booked in the same day we did. And they became louder, and their language more offensive, with each drink they had. However, the hotel staff appeared to do the best they could, and the partying appeared to have been stopped by about 10:30 PM.
The beds in our room was quite comfortable and all amenities worked fine. I have stayed at the Pelican Cove many times over the years so it is quite enjoyable there.
We liked the location of the hotel in front of the ocean and its proximity from John Pennekamp State Park The service is minimum and there is no facility on site to have a breakfast
Free paddleboard, free kayaks, beautiful grounds, never felt crowded, clean updated rooms, the staff was great. The pool was a little small, the breakfast was just basic, the food was OK.
Liked everything. Service, room, everything was great!
The staff was very friendly. I loved the atmosphere of relaxation. The grounds were gorgeous, very well tended. The rooms were clean and comfortable. I liked having a full kitchen and a private balcony. I would reccomend Pelican Cove to anyone traveling to the Keys.
Captain Sue's Snorkel Charter, water activities, Fred at activity center More informative of resort layout at check in, assigned parking
I liked the rooms and the layout of the hotel and dock area. We rented a boat and had a great time there.
Nice spacious rooms, great pool and views Need more staff for pool bar and grill. Pool needed attention.
Location general feeling activities Breakfast can be better
I like the coziness atmosphere and the beachfront property!!!! Rooms are not well sound proof and we can hear every noise from upstairs or outside :-(