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The staff were all very friendly & helpful Smoking in Public areas of the hotel & eating areas
Nice hotel, Spacious Room, Wonderful Breakfast
very good hotel hospitality,service,cleanes,friendly staff transportation avaliable
Room wide space, comforable room, City overlooking, Reception services, Welcome compliment (fruits) telephone did not work for first night, electric kettle of tea is needed in the room. Away from old city, no shuttle services between the hotel and european side of Istanbul.
Excellent room, got upgraded to a suite
I liked the fact that it was located near shops and not locked up behind security, like the US hotels. The room was nicely furnished, and I liked the fact that I was given a suite, so I didn't have to have my laptop in the same room in which I slept. The bellman who checked me in was very helpful in telling me what I needed to know. The hotel seems to suffer from that same disconnect between technology and its understanding by staff that affects so many Trkish hotels. There are emergency call buttons built into the room -- though I didn't push them, the system kept going off. The reception desk kept calling to tell me to push the reset button, which I did, but it didn't help. They'd send someone to do it, but that didn't help either. Very annoying. I asked for a wakeup call but didn't receive it. Finally, the shower in the bathrooms has one of those glass doors that doesn't cover the opening, which meant that the bathroom got flooded every time I took a shower. There was a drain, but the floor was built flat, so the water didn't flow into it. Further, breakfast starts at 7 which was too late for me to partake of it on both days. I tried to get the 10€ charge removed from my bill, but no luck.
I loved the room size which was big enough for my family (myself + my wife + our kids). Also the staff were friendly, helpful and professional. I think the value of the room cost is high.
calm and quiet
Helpful staff and good value money. Far a way from the many places that you would like to visit which will cost you alot by taxi. I suggest the hotel to arrange two or three trip per day to go to europe side for free of charge or basic fees.
Good location in Kadikoy, clean, quiet hotel. Not very good organization, but the hotel staff was trying to compensate. They can improve room maintenance and English knowledge of the front office desk.
It was a comfortable hotel. Good size bathroom for Istanbul. Ac worked well. Friendly staff. Staff often hard to find. Very Business man oriented - felt a little uncomfortable as a solo female traveller.
Good service, clean, excellent position - quite close to the ferry and other means of public transportation, excellent wireless connection and fair tv service in the room. Comfortable rooms and good bathroom.