The bell boy and receptionist were exceptionally helpful on arrival. The shuttle bus to take me back to the airport was unavailable when I checked out.
Reception staff were charming and so were the transfer porters/drivers. The room was very large, clean and luxurious as was the bathroom. It is very convenient for the airport being attached to the terminal building. The restaurant was closed at 11pm and the bar staff were 'cheeky' and we returned to our room instead where mini-bar prices were the same as the bar. At breakfast the waiters hardly acknowledged us. Coffee and tea were cold but head waiter did get us some hot coffee. The selection on the buffet was good but no offer of fresh eggs though chefs were walking around. There was no menu.
excellent big room, new furniture, excellent bathroom, clean, helpful english speaking staff
FRONT DESK EXTREMELY HELPFUL
The friendliness of the staff was extraordinary. They addressed every person by the name.
the fact i couldnt open any windows
free parking and free internet
The gym and spa facilities at this hotel are particularly good. The rude woman at reception
i like the Gym ,Room (there is alot things missing at the room), and the Sea view .. No one can understand any language beside the turkish , even the room service staff, and i had a problem with that , it is 5 star hotel without english , how it could be !!!!!!! and they take long time to response , specially the room service ....
Location and hotel/room facilities Poor knowledge of english language of house keeping staff
all all good
hotel personnel is so nice and polite. room service is quick. prices are reasoable. such a nice, peaceful hotel. i highly recommend. the entrance of the hotel should be directed more conveniently for the guests.
The quality of the room. The sewrvice in the restauraunt was very poor.
location near airport is very convinient pool was cold and they charge USD 15 for a head cap that is obligatory but in reality it is worth USD 2
The room size and comfort of bed. The swimming pool could only be used if wearing swimming cap which would have been an additional charge to purchase, at quite a large charge. Hence we didnt use the pool facitility
The room was lovely - huge, comfortable bed. Two showers, one with full bath. Comfy robe, big TV. The staff were cordial but not especially helpful or friendly. The hours posted were not adhered to (for the pool and for breakfast). The location is very convenient for the Istanbul SAW airport, but don't choose this hotel if you are visiting Istanbul as a tourist.
Friendly helpful staff, comfortable rooms, good location for the shops in the evening. Road noise when window is open as airconditioning does not operate in the winter period. TV reception was poor at times. No daily supply of tissues in room. Desk lamp did not work on my last visit.
The spacious bedroom and luxurious bathroom Everything was first class
The hotel staff were very professional and courteous at all times.
cleaning and wiev vas really good. receptionist forgot to wake me up early in the morning even i had pleased before.
Rooms are extremely large, comfortable and fully equipped. Main estaurant is pretty good. Roof bar is ok. The hotel is too far from downtown. Due to the heavy traffic, it takes minimum 1 hour to get from the hotel to the city centre.
The bed was very good. The staff were stuffy and a bit fascist. Asking for your room number wherever you went in the hotel.
Great staff, huge and very clean modern room. Far away from downtown and shopping streets. Not much to do around the hotel
We like Divan Istanbul Asia very much. Everything is excellent. Nothing. We wish we could stay there longer.
Staff and hotel facilities Nothing
The very best thing about this hotel it's location close to Sabiha Gokcen Airport & the viaport shopping centre.not to forget the cleanless of the rooms and the big room space provedid, also the stuff were nice. Just having to climb the stairs to enter the hotel since it's in the upper level of a shopping centre, and the stray dogs around their.
very nice rooms and friendly staff
Close to Airport, Room was good. Bed location,attitude of staff was not good
Hotel upgrade the room type Breakfast is below par
We were upgraded to a suite which was great but prevents me from answering as a 'normal' traveler. The hotel is very convenient for Sabiha Gokcen Airport (10m max) and has a courtesy connection. The lack of other dining guests in the evening was a bit strange but otherwise nothing to dislike.
The staff spoke enough English, and they were very friendly and welcoming. It is close to stores and restaurants, which was very convenient. The staff were very helpful in regard to a checkout at 4 a.m. and getting us a taxi. There is no elevator in the building, and thus it is not for those who have bad knees. The staff helped us with the luggage though.