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the staff was very nice and helpful staff didnt know most of the queries i had. And the back offcie staff doesnt speak english e.g. techinicians. also the prices of food and beverages are to much. e.g. 12 YTL for a coka cola and a coffee. the swimmingpool was very basic and not wel maintained. all windows in the whole hotel needs cleaning and details of the hotel must be taken care of as well.
yes sure. Rooms were like a palace. Very very big and comfortable
The room was beautifully decorated and we had a great view from the 20th floor I realize we were in Turkey and that everyone shouldn't have to speak English but we found it difficult to communicate with staff at times since their English was quite limited. Overall though, the staff wer quite firendly and helpful.
I could relax after a long working day & the view from the high floors is good. I arrived in the afternoon & I have a business meeting next day in the morning & I need a laundry which was closed at 5 pm. So please for the foreginers this service has to be till night.
Fitness, swimming pool I booked this hotel for 515 euro at your website. When I checked out, I had to pay 548. Although I had my booking confirmation, the hotel did not accept the rate that I had booked the room for at Booking. So either Booking did something wrong or the hotel. Anyhow, I don't think I will use your website soon again.
Hotel do not has shiraton standards
My first and last time at this hotel It was more than 22 degrees and the hotel had turned the aircon off. I woke up 4am to explain this to the hotel staff but the best they could do was to send me a fan! For Euro 200 / night you get a fan!
The staff were extremely courteous. Smiles and positive attitudes all over the place. They were genuinely interested in helping make our stay an enjoyable one and they were successful. They gracefully answered all our questions about attractions. Breakfast buffet is good. View from our room was pretty. The hotel shuttle service to and from downtown Istanbul is a major plus. Elaborate spa options. The location. The hotel shuttle compensates for that in a major way.
This is not sheraton!!! Check in is at 14, i waited for 1 h till my room will be cleaned. I was told the room was not payed, even i payed everything. I think, they wanted double pay. Coca cola 0.33 - 5.5 euro
This hotel was a disgrace to the Sheraton Name. The bathroom was old and dirty with black in the grout and the shower was a trickle, This hotel operates under the licence of Sheraton name but the standard is poor and very outdated. Terrible value for money.