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-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
our room view
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
It's Location. Air Conditions.
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
One of the best None
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
Bedste placering i Istanbul. Lækkert hotel, centralt placeret med direkte adgang til "gågaden". Minder meget om Dángletere placering i KBH.
Servicen var på det højeste niveau, personalet er veluddanede dygtige folk, maden er delicat og udsigten ubeskrivelig.. Det er absolut et hotel jeg gerne bruger igen. Til forbedringer kan jeg kun foreslå en udvidet markedsføring, så flere kan "opdage" det ultimative hotel.
We enjoyed the hospitality, the comfort, breakfast was great, we felt safe with great security in and around the hotel, On Iron, no hairdryer in our room, we are also a custom to having a microwave in hotel rooms in America. I didn't see any of that.
I like the stuff
Fabulous spa, gym, and pool. Breakfast delivered to my room was amazing and only cost around $20. The service was excellent. I was shocked that the internet and local calls cost extra money. I had to change a booking at a hamam and the concierge changed the hamam time but never re-booked my massage, which I was unable to get as they were fully booked.
The location was excellent near by the most important area ( Taksim) with reasonable price and warm hospitality Poor of food staff and experience on service as it is new hotel
the staff were helpfull and polit ,good location ,clean, breakfast was good. the spa was not ready to be in service and the roof restaurant too
The hotel staff were very helpful with directions and figuring out the metro and ferry times/locations to get us to our destinations.
The location and the fast service The confusion regarding my payment procedures
The view from my window. Some of the staff did not have a good attitude. For example: The night before I asked that my room ticket be printed, the mini bar checked, a wake up call arranged and taxi service to the airport arranged. When I called the reception at 0630 that morning for help with my luggage, I was told it was early and they would send someone up in 15 minutes. There was fog out my window and I thought I should leave earlier. When I arrived at the lobby, my bill was not prepared, the receptionist said I drank one bottle of water from the mini bar and had me sign a form when I said I did not; wanted to charge me the conversion rate from US$ to TL and I was not told this when I checked in and gave a $1000 USD deposit on the room and additional charge
The staff is very friendly , the location is excellent .
Clean, very helpful staff and very good reliable internet connection ! No English news channels on TV !
the hotel in general is good with nice clean comfortable rooms. the staff in general were helpful though some were not speaking english. some staff does not speak english
The location of the hotel is excellent it is at the heart of Istanbul, taksim the wifi is available at the rooms and free,the breakfast is good The rooms is too small,the Majority of the staff can't speak english
Great location …
staff is very polite and the hotel resides in a convenient place. traffic noise + the fact that every morning the staff calls at 7 to wake up you for breakfast
Helpful front desk. Not much interaction with staff at breakfast, but this might be a language problem.
Location & morning shift staff are very helpful & kind people unlike evening shift. Room has not enough space & there is no nice view.
Location near Taksim was by far the best feature of the hotel. The hotel was clean and safe. The complimentary breakfast was tasty, although you should expect to see the same dishes every day. Our room had water coming through the ceiling, dripping/pouring loudly for the first 3 days of our 4 day stay. We had to make many, many calls to get this fixed, and no comparable room was offered to us. There was no A/C for 1.5 days of our stay.
hlepful staff, value of money and the location a bit noisy
Good location and excellant facilities None
Staff were very helpful, excellent ebusiness relation Manager, +AAA Location. Very hard to communicate in in English, but then again it is a general notice in Turkey.
The hotel of pleasant surprises with really helpful staff.
Nice hotel building, helpful staff, wide variety in breakfast A bit far from main shopping.
Easily accessible to Any mode of transport.havatas bus going to airport stops very close to this hotel Swimming pool water cold,not heated
The friendliness and politeness of staff, the size of the room and bathroom, the location of the hotel, the very rich breakfast Thew poor sound insulation in the room. Could hear the conversation from neighboring and room above.
The hotel was very accomodating. We arrived at 7 in the morning and were allowed to check in. We also had a late check out at 3pm at no charge! The hotel is in a good area, near Taxim's main drag and the hotel staff were good. This is not the cheapest hotel but still represented good value for money.
The good service, nice hotel, situation of the hotel. Really value for money.
Very nice decorated rooms with all the necessary facilities. The hotel is well located in the city centre.
Very nice hotel. None. All was as expected.
i stayed at the hotel twice ,once booked through booking.com and first time through my friend in turkey....hotel is perfect but staff very snob ! at time of check in this time ,they were really quick and helpful ( through booking.com) and even gave us a great room,much bigger than our first time.... but after that all back to normal , they don't greet or ever smile when u ask for anything....so in general hotel is very good ,but staff not that great or friendly! unfriendly staff
Good taste morning meal, good services In the first night, the room was not prepared for us because they said that the water piping was broken. But they prepared the near other hotel which was quite good grade hotel.
clean room, new, modern the staff could bearly speak english
Nice Atmospere. Good Location. Friendly staff and luxury incentives. Everything was just fine: no problems occured.
cleanliness of room, nice position near Taxim, silent a small assortment of warm/cold drink for breakfast
A very nice hotel.Spacious room,comfortable bed and pillows.Good choice The breakfast had a good variety but some of the cakes was not fresh
Yes,I went for braekfast at 9:45h and half of the table where the breakfast was served was empty,and I asked for scrambled eggs but they sad "I'm soory but the eggs are finished".I want to mentioned that the brakfast is until 10h and they should recharge the table until 10h.So I was eating bread,cheese and butter
I found the hotel a very pleasant place to stay. I didn't like the loud talking (yelling) from the maids in the corridor. Also, maids did not knock on the door before entering my room (2x).
Great location and price Room is small
Hotel was well appointed with free Wifi, TV, good bathroom facilities and 24h room service. Good city location, reasonably quiete as in pedestrian area. The shuttle from airport is free when you stay 3 nights or more but make sure that it takes you to the correct airport. There are 2 airports in Istanbul and the shuttle took me to the wrong airport. The traffic is awful and taxis are very expensive. Make sure to tell the hotel which airport you need to go to.
Good hotel, staff, breakfast. For a solo traveler on business for a very short stay it was ok Very average hotel, nothing special
it's location is excellent & in a very secure area.. because staying 3 niights arranged pick-up at airport. excellent. central facilities like the bar/lounge area are a bit spartan. did not respond to my email re airport pick up & had to phone re same. told office staff dont work weekends!
The staff is very helpful and friendly, immediately arrange all the issues, they make you just feel comfortable! Besides, the hotel itself is modern, comfortable rooms, clean and well located. Although the hotel is quite expensive, the breakfast is not included :)
location, cleaniness, design poor reception staff treatment, you can hear loudness of street (up to 3 am); beds not comfortable
the rooms were very clean and so were the bathrooms, and the location was perfect
they tray their best to stay excellent live in hotel the services like 5 stars the room is small
Hotel is new and looks very good, but staff is without any experience... price per room is very high on the same are there are several hotels half price.
Swimming pool, Jacuzzi Room smelt of drains and fridge did not work. Promised welcome drink and city map not provided even when requested. Not entirely happy with cleanliness of room - dust on bottom of wardrobe and around the edge of the carpet, air conditioning not very efficient.
The staff were friendly and helpful in every way. They tried their best and were very attentive. We were a little worried as we had read several reviews that said the hotel was noisy at night; this was not the case. We had a sea view room and enjoyed it tremendously.
fair breakfast Very nasty staff, lack of room privacy.
I will not recomend Bosphorus side with beautiful view , because this is also microfone side during praying
we only had a night stop over, & didn`t use the facilities on offer but i did like the "room with a view & a balcony"