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Customer service was excellent, there was always someone to help with everything, grounds are kept very clean, Beautiful location, aunties beach house is great for kids, water slides were fun, infinity pool had a gorgeous view, dole whips tasted very good, character breakfast full of great songs and entertainment. Wanted more shows that were enjoyable for adults and kids. All shows and games were for kids only. Also the room temperature was very cold always. Rooms could have been bigger and more impressive for the cost. All inclusive would have made this worth the high cost. More chairs needed by pool and beach area, not enough lounge chairs for all guests.
Besides paying $500 + a night for your room- plan on paying extra for EVERYTHING!! Parking is $39 a day. The snorkeling in Rainbow Reef that they advertise on their commercials is an additional $25 for an adult. Children over the age of 9 are considered adults at the resort. I felt after paying the room rate, these things should be included.
The entertainment was great, especially the lu'au Kawa'a. But if a drive to anywhere else on Oahu.
The convenience of having a good amount of things on-site was pleasant, even if my wallet disagrees. The staff was pleasant, and the amenities/property were clean & well maintained. There are a good number of activities onsite, so you are never bored. I did not like the high prices of the restaurants around the property. Also, the distance to the town for alternative restaurants/grocery stores wasa minimum if 3 miles, which required either a car or a shuttle, both of which required additional spending. For the large amount of money the resort charges for almost everything, the least they could do is provide a shuttle to the town of Kapolei. The high price if convenience left my wallet feeling fleeced.
Nice lagoon beach Most pools shaded
Great facilities for families with children. Beautiful private beach and enclosed lagoon. Restaurants are close by.
Friendly and helpful staff. Great facilities. Nice rooms and views. Quiet and relaxing area of the island. Just a nitpick, but the tv was a little dim. Made it hard too see movies (since they had on site DVD rental)
The environment is awesome. Love love love it. Location is the best. Staff are very friendly. Worth the money.
We originally looked at staying at the Disney hotel but we're able to get a much better deal using Marriott points here. We were glad we did as we actually preferred the setting of this hotel. It is on its own lagoon just like Disney and had multiple pools for the kids that seemed just as fun. We liked how the grounds felt much more open to the beach vs. Disney where you could barely tell you were on the beach from the pools and restaurants. We were able to watch whales breaching right from the pool bar while the kids swam. You are an easy stroll along a paved boardwalk from Disney so can still visit the hotel and restaurants there. The daily list of activities with something almost every hour is a lot of fun. There are free DVD rentals in multiple places around the grounds. Our unit had 2 separate bedrooms as well as living room and kitchen. Lots of space for large or extended family. View from our room wasn't great. Could see a Marina somewhat, but mostly looked over parking garage. Hotel is maintained well, but definitely starting to get dated in the rooms. This isn't a huge deal as all the common areas are updated and we didn't spend much time in the room but this is one area where I think Disney would have an edge.
Location, cabana service, gym. One server at chuck's and Oscar at longboards Very difficult to get housekeeping, poor communication with resort operator and pressure to be out exactly at the checkout time.
Loved it room was huge was in accessible room. Staff great. Breakfast offered with many snacks to buy at front desk area. Very new and clean. Definitely coming back. Love it's on sunny side of island close to ko'olina. Thank you!
Easy place to stay. Lots of parking. Good beds and a free breakfast in the morning. Employees very nice.