The rooms were very clean and the staff was very helpful and accommodating to us. They went out of their way to ensure our short time there was enjoyable. The location was fantastic and within walking distance to many things we wanted to see and do.
The size of the rooms, excellent design details of the hotel, the butler service and the complimentary shuttle service to the waterfront. Inconsistent housekeeping services
location, location, location.....Excellent Staff!....Great Value!!
Location and spacious room. the hotel need renovation. The staff does not respect the guest. They made me wait at reception to go verify if I stole in the room.
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
What is there not to like? ha ha
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
I felt from the beginning like at home, very nice and helpful people. The palce himself is at a great location nearby the waterfront. Great complimantary internet, delicious breakfast with a unexpected selection an meat, chees, bread and fruits. Egs any stile can be ordered and are included. I travel a lot but only raerly i feel like at home, here i did. Will be back for sure, maybe for holiday too. Next time i will ask martin if he can take me to a township tour :-). There was no guest book where i could leave my regards :-)....there is absolutly nothing to comlaine.....realy nothing
Nothing that stood out. Lack of facilities compared to other hotels in same price range. Very expensive. Staff very noisy when arriving at work early morning. Loud and laughing without consideration to guests. Room not made up as requested and was asked if we would mind sharing the same bed for the night. I was then charged for two persons for the entire stay when twin share was only one night.
I loved the set up of the hotel, it was clean and comfitable. The fittings and fixtures where very upmarket and the staff where very friendly. I will visit the hotel again.
The owners and staff were very friendly, professional and helpful. They went out of their way to provide proper service and amenities. Due to the location on a busy road, the ventilation was not ideal. the decor was notto our liking but we know it is to be changed.
Location is an easy walk to the waterfront or the city center. Hotel staff very accommodating and helpful for first-time city visitors, especially the travel desk, who booked tours, restaurants, and transportation for us. Dining room serves a great buffet breakfast, and caters to the early riser as well as the late sleeper.
Attentive concierge/staff; location Check out at 10:00 a.m. is too early; breakfast sumptuous, however: poor taste/quality of cooked food. (awful) music background in dining room room service knocking and drilling work at 08:00 on a Sunday
Comfortable personal service
Very Comfortable beds, good breakfast and very helpful staff. Problems with the air conditioning, thought it would be nearer the waterfront, a bit pricey for waht you are getting
The service was fantastic and the rooms were very nice.
Very nice interiors. Good location. Nice breakfast. Noicy in the morning. Telephones in rooms did not work and since the personal is not there after 4 pm, it was impossible to e.g. make reservations for dinner after that hour. The personal was not too friendly or helpful at the beginning but this improved during our stay. Another negative point is that we were asked to move room after one night (we stayed 2 nights) !!