Very clean, wonderful staff, excellent location to the downtown activities. The pool was smaller than I would have expected from such a nice hotel. There was no hot tub or sauna.
The shuttle took us right down to the old city where all the venues are and picked us up, but only till 11pm. Unfortunately the festival ran later than that. In an effort to ease the hangover on the second morning of the festival, we went to the restaurant at about 11 am, and the bar was closed. We asked for a mimosa and a bloody Mary and waited about 15 minutes with no drink. We went outside after we gave up and the server chased us down, offering the drinks on the house, but we were just over it at that point. One time before i stayed here and was having sex with my girlfriend and the manager actually called the room when we were done and asked us to keep it down. Thin walls, apparently. II'm going to the Hilton next time I stay in Knoxville.
Liked the on-site dining and bar. Site is quite and family friendly. Bathrooms a little cramped in rooms. Needs better space utilization.
Staff was friendly and room was cosy. Charged for parking
It was clean and well lit, the decor was very elegant. That's about it, the rest a collection of minor aggravations coupled with a major safety issue. 1) I had to pay for parking and told to park on top of the garage out in the weather while people who were paying to park for a local sporting event were allowed to park inside the garage. 2) The windows to the room were poorly sealed and even with the thermostat set at 80 the room was miserably cold. When I called the front desk to request another blanket, I was told there was an additional charge. 3) The entrances and sidewalks are poorly lit and the curbs painted a dark gray color. Upon returning from dinner, a short walk up the street and much later in the evening, I nearly broke my ankle when I thought I was stepping off of the sidewalk but was stepping half-way off of the curb, nearly falling in the process (no alcohol was involved). This needs to be addressed as a serious safety issue. 4) If a hotel is going to offer room service, dirty dishes need to be picked up promptly, not left in the hallway outside the room for hours and hours. This was the first and last time I ever stay at this facility and we travel A LOT.
Nothing special about this place except the price. The location was not as close to our destination as we were told. Staff always seemed busy chatting with each other. Entrance ramp and deck area difficult. Way over priced for what you get. No place to walk dogs.
I booked the room the day of at 1125PM planning to arrive at 3 AM. The first thing the staff told me was that I'd probably be charged again bc they wipe the previous day's reservations at 2AM. They kept saying if I didn't use your website and booked through them then it wouldn't be an issue but they made sure to be clear that using the third party site was not the way to do it. Thankfully I wasn't charged twice but please indicate this timing issue and the need to call if you'll be arriving late on your website so people are aware. It was a very stressful first encounter and I was unsure if they'd charge me again until the morning.
Love the lobby! It's luxurious and makes the guest feel more sophisticated. The bathrooms were also top notch. The toilet was very loud when it flushed not allowing for quick middle of the night restroom trips without disturbing your significant other. The hotel room doors need hydraulics. Other guests slammed the doors and it was VERY loud. I understand people are having a good one but it should be quiet after a certain point. Hydraulics on the doors would fix that!
It was clean and decent value for the money. There weren't enough parking spots when we were turning down for the night, so we parked in the garage on the curb. If we pay $10/night, we'd like to be assured an actual parking spot.
Parking was confusing.