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The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
Not satisfied The facilities are old
First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
No free Internet in rooms No included breakfast No free parking for guests
The only reason i chose this hotel was because of it's accessibility. And the fact that the rooms are rather clean and well maintained. The extremely slow Wifi connection.
location breakfast was very standard, need improvement
Very near the monorail station Dead location
the hotel near the MRT station no mineral water in the room (better they put it because it's very cheap)
overall i satisfied with everything. location, staff, room and everything. worth for my money. but the breakfast food i think u should add on some more. :) hurmm. nothing i guess
Clean room Hotel staff - don't chew 'chewing gum' while on counter duty.
The location of the hotel is very near to many things. BF was limited.
The hotel is under renovation, but it's still ok, near the monorail Medan Tuanku station. The room, bed room is comfort, location is near SOGO mall by foot but it's located another side of the road. From the room you can see KL tower and Twin tower, you can take taxi to main attraction places around 10 ringkit. I recommended if you want to stay in KL and cannot find hotel in Bukit Bintang area !! Breakfast is a bit poor.
staff are very friendly & professional air cond not cold enough, have to walk up stairs case to restaurant as there is no lift. not convenient for the elderly people.
gratis internet og morgenmad var rigtig lækkert! udsigtet fra værelset var fantastisk nej
Servicen er upåklagelig og beliggenheden er nogenlunde. Vi bestilte værelset over nettet og derfor betalte vi ikke så meget som det normalt koster. Hvis vi ikke havde bestilt på booking.com, havde det været for dyrt for os Prisen på brug af deres internet er urealistisk høj i forhold til prisen på en internet-café
Store værelser, god morgenmad og flinke personale.. men dårlig beliggenhed.
Nice small room, very friendly staff, good breakfast. Very close to Masjid Jamak station. 1 mins walk! Ideal for a backpacker I feel. The toilet was not cleaned and there were some stains in places it shouldnt have been in it. Also, the location is very poor. Its right in the bazar in little india with the entrance covered by bazar shops. The area deffinitely does not feel safe at night.
Very helpful staff. Close to the mosque and was waken up by the loud prayer at 5.30am. The prayer lasted approximately 20minutes.
It was a good stay, location was close to major landmarks, quite and affordable. would be better if they could provide tea facilities with couple of glasses or cups in room along with iron which was provided only for 20mins on request. breakfast has limited menu
Stay at room and sleep type of hotel. congested outside, hotel name was not seen by my taxi driver. he had to take 2 rounds to discover the hotel. outside vendors around the hotel. reception could have been better with better staff. room service telephone rang 2 times , nobody attended.
Very nice modern hotel with modern staff. Just a 1 minute walk from the subway and few minutes walking from Chinatown.I would really recomend this hotel. Great breakfast also!
The bed was very comfortable, and the shower was good. There was a stale damp smell in the room. There was no window in the room. Noisy people outside every night. Also there is a market outside the hotel.
The location of the hotel is very good, walking distance to the train station, bus terminal, shopping centre. The staff didn't take note what customer needs. I extended 1 day stay and informed hotel staff to re-tidy up the room, feel frustrated when I went back to see the room after 3 hours because the room was not re-tidy at all. The air-cond is not working good. The shower pipe also broken,
the staff was very helpful very welcoming .the service was very fast the rooms were not very clean they were ok ,the rooms were little small
Located at Jalan TAR, which is convenient and accessible to all locations in the city. The location of the hotel was not easy to find (hide by the stalls i front of the entrance). Suggested to improve hospitality. Towel was not provided in the room.
Excellent location, very close to Masjid Jamek LRT station and accessible to all locations in the city. It may be difficult to find the hotel entrance but if you take LRT from the KL sentral and arrive Masjid Jamek LRT station, just after the final escalator, look up right to the buildings around and you will see the hotel's signboard, otherwise you can miss the building as the entrance is hidden behind the stalls. Room is rather small and have no window to open. It is really very dirty, and bed sheets were full of stains, we even see a footprint on our pillow sheet, the floor is covered with carpet but I assume it is rarely swept. The aircondition is blowing directly to the bed and you can not adjust the blowing rate. The breakfast is very poor and only has rice, noodles, scrambled egg with onions and fruit, plus you are not allowed to bring food from outside. Internet provided is very poor, you give up after waiting 15 min to open a single page.
Pretty decent though I didnt experience much interaction with the hotel staff. I got all that I was promised. The location of the hotel was at a road that was conjested with traffic during the rush hour period so dont expect taxis to drop you right to your hotel, an alternative would be using the monorail and lrt which is pretty reliable.
the breaskfast was late and not frech, we dit not eat anything but coffe
The staff are very kind to help. no internet access in the room
The worst hotel I have ever stay. Won't ever stay again. Rooms and bathroom dirty and nasty. Poor staff...
Hotel staff helpful & polite.Free basement car park with cctv and security.
The Plaza Hotel is good for family and also economical.
Nothing. But nearby chinese restaurant specialising in steamed fish was a real find.
The people were very nice; great breakfast, good access to transportation.
the WiFi at the lobby was shut off at 1.00 am and not available before 8.00 am
The hotel was within walkable distance to the Railway station, Bus stop & the market area the rooms need to be pest controlled and the carpets to be changed as they stink
the hotel nice just the Breakfast need to be Diverse
Spacious and good layout of deluxe room. Smelly pillows and not easy to get a cab. Small lobby and entrance next to a supermarket.
the room is spacious, cosy & clean. i feel like i m at home. the location is perfect for shopping.
There were lots of ants in my room.
Very convenient location Bed sheets had blood stains !
Was not much really to like, however if you like Indian food its right in the heart of a muslim indian area although it doesnt make you feel very comfortable as a white person. I asked for a non smoking room, the room stunk of smoke. On the internet I paid £10 a night for my internet, when I got there they tried to charge me for it. The room on the internet looked nothing like the room I got. THe bed was dirty and the room stunk. No taxi drivers know where this place is and its a fair distance away from bintang walk
The location of the hotel is good. Breakfast is good. No international channels in Room TV or Radio. Not at all comparable to any Hotel located in a capital city.
We returned to the Grand because we were there last year, It was a good stay as everything we had to do was close to the hotel.This time was more of a holiday, and it was a lot further away from the night life. A choice of a western B'fast would have been nice.
The staff are friendly There are mosquitos in the lobby toilet, the lifts stopped at every floor after 20th floor. Our bad luck, teh ceiling leaked in our room because they have not done servicing for the aircon for sometime.
Service It is dirty, it is not close to a 4 star hotel not even a 3 star. The hotel I am sure it was a very nice one 40 years ago. And it has not been remodel ever since.
Being reminded that I dont have to stay in such a place for longer than a day Terribly crowded breakfast area, poorly maintained bathroom, sheets from the previous millenium
Currently, the outside of hotel is under renovation and painting work in progress. I felt a bit inconvenient when i went out for shopping.
peaceful and good scenery of Kuala Lumpur
Location, very close to KLCC Breakfast / food
Good breakfast only. Very old furniture in the room, with strange smell also. Not so close to the 2 Towers, the district is slighly dangerous.