Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
Spacious rooms, great location, room furnishing
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
the room is quiet, I dont hear noise from outside I like all
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
great location, friendly and helpful staff
good location for shopping poor customer service who attended to us, poor condition of furnitures
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
location -- close to malls, stores and city old run down rooms, not well equipped.
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
It in the center of city and neer to train station Water comes from selling from light
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
Central to the main areas of KL
Fantastic Hotel with a degree of pannache and style.
it was luxorious, services were fulfilled effortlessly.. The staff was efficient and professional
place of hotel and room non
The voucher rm 50 for meal,would be better if valid on all starhill restaurant.
The room is pretty big & comfortable. The bath towels.. prefer it to be more fluffy..
Everything in the hotel is great Yes, at the appartments they dont give extra beds
The Hotel is really nice and the service was 5 star we enjoyed our stay at the Ritz Everything was good
The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it
Well arranged, good service and quality Window shield is not enough, which made the room rather noisy. The top plate which sustains curtain rails was detached, but it was soon repaired.
nothing I did not like the housekeeping work they where terrible, I was discus by the dirty towels they put for us in the bathroom and I wondered if they couldn't see the stains on them, the front disk also where not friendly at all.
The location is good, having direct connection to the shopping mall. Service is excellent. Staff members are very helpful and professional
actullay i had an issue when i arrived. They couldn't find my booking so either the problem from your side or the hotel side. I had to wait for 30 min before they find other room for me. The hotel was full but they managed.
An exceptional Hotel. The breakfast Buffet was poor and room service selection and food.
There is free internet in the room
Location of the hotel and services and the hotel itself and resturant at the ground floor Nothing specific
Location. Very Crowded in the front door.
The safety in the hotel - The Blanket isn't clean - The cleaning for the room not a 5 star clean - Very noisy between the rooms while ringing the bell
its avery convienient location.its surrounded by various malls,resturants,and cafes. the air condition was not cold.
plase of hotels no
nothing they did not care about me the room is not ready!!!!! the air conditioon is broken two time !!!!! iwant to complai him....!!!!
staff are freindly, in the City center near the KLCC Towers and Pavilion Mall. The Lefts are very slow and its takes more than 7min to get down or up to high floors like 26 floor
Da vi ankommer har vi bestilt 7 værelser til 12 personer, de har 1 værelse til os, efter lang tid diskusition får vi værelser men det lever slet ikke op til de standarder som er oplyst på jeres hjemmeside. Dette hotel har for mange stjerner i forhold til hvad de tilbyder. Vil aldrig bruge det igen.
their services no
The location and excellent service. none
comfort and spacious rooms. Location very good.
great location of the hotel
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
1) close proximity to the shopping areas 2) good buffet spread Room was too small
good ambiance by the staff entrance should be changed at the front
It's location. N.A
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
The gift for the children (chocolate etc)
Please write at least 15 words
The place is clean, neat & tidy.
I stayed twice in this hotel and found the stuff are more helpfull. The rate for long period.
The space as the 2 bedrooms apartement is really big. Well maintained , the hotel location is good and near the main attractive locations enjoyed my stay there. I thing the rate is a bit expenssive especially when I extended for 2 more nights then I booked 5 additional nights.
the room the breakfast area
Nothing Internal of hotel is opposite to what is found on internet.
The only thing I know is they charge me double for the one room once I checked in the charge 200 ringetts and again when I checked out they charge me 175 ringets .which is very bad experirnce with the radius for me I like the rooms but don't like the staff and systems
floor is dirty and bed is not comfortable
Good location Walls are too thin - heard the neighbour talking and laughing loudly both nights I was there, couldn't get to sleep. Called the duty manager, no one pick up. Called the counter staff 3 times, they didn't bother to go to the room to told the guest off, just heard a call to their room, after which the noise continues!
The concierge was excellent. Those guys were doing a great job. Reception: not possible to pay by credit card, young incompetent staff - Rooms: dirty: blood on the bed (housekeeping luckely putted some new), floor and walls full of spots, a lot of noise because very thin walls - asked reception for other room but apparently all their rooms are like this - Breakfast: the food was ok but not great
near to the shopping and active area reservations via the internet does not mean a full gurantedd booking, as mentioned by the receptionest.
environment there is quite nice... 1. have better room service. 2. have more parking space for the guest.
location at the price bit shabby - but I believe t is being upgraded
The locality of the Hotel is excellent. Disturbance/noise in late hours.
Nice pool, free wifi, late checkout till 2pm for free, location is great (close to Bukit Bintang = shopping, Alor Street = lot of cheap food and Changkat Road = nightlife) no safety box inside the room
Beliggenheden er fantastisk lige midt i centrum på en pulserende gade med gå-afstand til alle shopping malls. Hotel personalet er fantastisk, værelserne er store, rene og velholdte med mulighed for at lave kaffe og te. Morgenmaden er helt i top og der er en stor pool. Vi havde et family room med 2 dobbeltsenge og med rigelig plads til en ekstra seng, og selvom vi var 5 personer var der god plads. Jeg kan ikke sige noget negativt overhovedet
The room is clean and comfy. No free wifi and it costs RM30 for internet access. We have booked a taxi to the airport, but several hotel staff insisted that it is better to book a taxi through them.
easy access to intersting points at Bukitt Bintang street . small and noisy lobby
Location of the hotel was very good, and cleanliness was also very good. I found the hotel to be comfortable and good value for the money. I think it would be nice to have free internet across the board these days as internet is so important to all.
the room is good the breckfast is also good and all things in the hotel was great nothing
Great location in Bukit Bintang where just about everything happens, malls, restaurants, bars, nightlife... The hotel could do with some refurbishing, noisy air conditionning at night, picture frame suddenly falling off the wall also in the middle of the night and needing some plumbing to be done.
clean and good for shopping in KL city health centre is chargable
i like the customer service, the staff are well greeting each time we went out and came back to the hotel. it just like our own home. i will come back again. I think some of the switch are not function and we need to look for every where for the functional switch.
Complimentary parking, the room that I had was big and comfortable for my family. Wish they could provide proper teaspoon for the complimentary beverage that they provide rather than the plastic stirrer.
Location of the hotel, Value for money..... Breakfast room needs to be better organised and also there is need of good restaurants in the hotel.....
I was pleasantly surprised with the overall ambience & size of the rooms. Excellent location within the golden triangle. All commuting options available nearby. Alert and courteous staff, optimum cleaniness, in short full value for money.