Hotellet viste sig at ligge rigtig godt i forhold til de kunde vi skulle besøge i KL, og det var aldrig svært at komme frem og tilbage med taxa - selv om trafikken i byen er berygtet. Selve hotellet kan varmt anbefales, personalet er rigtig hjælpsom og imødekommende - og kan alle snakke engelsk. Det var fint at både morgenmad og eftermiddags drinks var inkluderet i prisen, den sidste var et fint sted at møde andre gæster på hotellet. Der manglede trådløst internet på værelser, og det er for lidt med et enkelt internet stik i en 4-personers Suite... (Vi boede kun 2 der men måtte betale rimeligt meget for at kunne bruge den begge to, men stadig ikke på samme tid). Adgangen mellem de to bygninger kunne godt forbedres.
the location. very close to mall we've been put to smoking room though i think i've specified for a smoking room. slow check-in/check-out process.
ease of check-in and check-out, no fuss on check-out (only 2 minutes)
It is very convenient as the hotel is adjacent to the mega mall. The bed sheets are not cleaned. My children woke up with rashes on the second day.
easy access to shopping mall very poor service and bad experience during renovation
Its just next to the mall. We were not informed of ongoing renovation works, and had a horrible stay, not being able to get any rest due to the knocking and drilling, untill we complained and we got shifted to another room, at 6pm the next day.
Very convenient as it is near a shopping mall.
Very convenient and comfortable Non
i use to stay only in cititel for the past 10 years whenever i come to kl you should consider the regular customers like us for best tariff and the internet prices are hight
The location and the ease of parking. The lack of restaurant and cafe at night; and the lack of convenient shops.
The staff were very polite and accomodating. food was very good, as were the facilities
The room is big and clean. It is also strategically located, very convenient.
within mid valley megamall it doesn't come with a water spray at toilet for malaysian next to the WC
very central and comfortable
After I showed them my booking print out, they then told me that they will change my room to non smoke room the next day. I checked in the next day at 4pm into a non smoke room.Traffic getting there was bad and car parking was full.Weren't stay there anymore. I booked requesting for a non smoke room preference. Upon arrival, there were no rooms for no smoking,and they did not inform me. The staff instead upgraded me to deluxe without telling me why. When I got into my room, I realised why they upgraded me .So, I went down to the check in counter staff, and asked them why they have not given me a non smoke room as I originally requested. They said that I had requested for a smoking room.Luckily, I had my booking form in my bag, and showed them the print out of my booking and it showed clearly my request in the booking form as - non smoking preference room. With that in writing, they could not go back on their words,next day rm chg
door step to shopping outlets. No clear signboard showing direction to the hotel from the car park
location exclusion of complimentary internet access
location with shopping just next door.
i can go shopping at anytime because of its strategic location. the lobby is too simple, not attractive enough. Change the whole set.give extra touch on the colours and materials used.