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It was a convenient location, for travelling to Tarragona, Barcelona, and a nice resort While there was some nice staff the majority were cold and unfriendly, both in the restaurant and reception with quite poor english
I did not like hotel staff
Everything was easy and smooth. No problems or worries. Small and complicated parking.
I have stayed there for the last 5 years and I love it.
A good middle of the road family hotel Not enought seating outside and not enough shade when the sun ws very strong
Walls in the building were quite thin and we could hear when our neighbours were speaking loudly or a child was crying.
I love the hotel been there for four years now, very frendley polite.
Good location, first line to the beach, 300 m from aqua park. Sand on the floor of the room, poor cleanliness of the hotel pool, very poor animation (better cancel any then keep what they have in tbe evening), food (same breakfast every day for 12 days, poor selection in the evening - almost no seafood, same pork neck every evening, expensive drinks - 3 euro for small beer and 2 for small water, water not included into to the dinner). Next time will go on breakfasts only and many nice cafes and restaurants around with much better food.
the food been excellent,near to the beach some waiters unfriendly
The food selection was the best thing. The rest of the facilities revolved mainly around children. This hotel does not cater for the elderly or couples without children. I also did not like the fact that as Spanish residents our week cost as much as two weeks for those coming from the uk. We even had to pay for water at dinner.
The location on the beach is second to none in La Pineda. Food very good for a 3 star hotel. Excellent value for money The restaurant staff are not very friendly but reception very nice
Very nice place on the beach, pleasant staff in eating room, good price for the value. One thing bad. Really dirty floor in the room. After reminder in the reception no reparation.
hotels seaside location, breakfasts and dinners in restaurant, show programme, staff.
Not being at work,relaxing by the pool,nice and close to the beach,shop just across the road
Nice and friendly stuff, very good food, stands very close to the beach, animation and entertaimenrt are not bad. It's getting old, b.1997, needs some renovation, some nights it's looks like British pub...
God komfort. Stort udvalg af morgenmad. Engelsk talende personale. Shuttel service til og fra Lufthavn gratis. Til byen mod tillæg. God og effektiv service.
Perfect for business travel, near to the airport and free shuttle bus. About 20 minutes away from Barcelona city by taxi. Food at the hotel café was crap - old salad :-(
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
Excellant place and happy to accomodate children They could have heated the pool for late deals
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
great staff, great location and excellent selection and quality of food
The hotel was fine, but we felt that the food lacked imagination.
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
Jeg overnattede kun en enkelt nat, men var generelt tilfreds! Nej, det var en fint holtal til en meget rimelig pris!
Ligger praktisk i forhold til lufthavn. God service af receptionspersonalet. Morgenmaden ikke den mest fantastiske, men ok. Der havde været røget i det ene værelse vi fik til rådighed selom der var bestilt ikke rygervær og det lå på en ikke ryger etage. Det burde være checket af rengøringspersonalet (der lugtede ganske ubehageligt)
Venligt personale og god service. Stort og pænt værelse med god udsigt over lille plads
Pæne værelser, fin betjening og service, beliggenhed i forhold til lufthavn.
fint sted, vi overnattede der kun 1 nat nej
Large room. I was overcharged by 175 euros for the room. The hotel did not acknowledge the rate given by booking.com. I will not be using booking.com again in the future.
The spa facilities are excellent and well looked after. The life guard cover exemplary. Well laid out gardens and plenty of sun beds. Just across the road is the beach with good sand. The hotel played the same set of music again and again at a volume that made it unescapable. It is too near to huge packed holiday camp type hotels but that is the area. These detract from it's aura of elegance.
Confort, food, design, all infrastructure in general, location... Everything was ok!
New modern and very clean, staff friendly and with the exception of one front desk person were very helpful and courteous
spa & cava at breakfast room was very small for a 5 star hotel
Spa is really good, food as well, well recommended for a weekend trip.
I'd like everything. Very pleasant and comfortable place.
Comfort, service, restaurant food for breakfast and dinner. No drawers to accomodate small items eg.UNDERWARE,SOCKS Etc.,we had to leave these in our suitcases. no trouser press,no full length mirror
behageligt personale,god morgenbuffet,centralt beliggenhed,rent,god pris lidt mere til børn gerne legerumbedring fit faciliteter ,større pool
Meget venligt personale og mulighed for check out i løbet af eftermiddagen. Rigtig god morgenbuffet og centralt beliggende i byen.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
Excellent rooms. Excellent food (both the 3 course dinner menu and the buffet breakfast were top class for the money). Good swimming pool and courtyard. Nice bar. Location was poor. Out of town and difficult to find.
Very helpful staff. Buffet breakfast was great value. Signage wasn´t great.
Pleasant staff at reception, friendly room service, breakfast was nice, facilities were good Maybe the location isn't the best, not such a big deal though because everything else was great. Also we were questioned by one staff member about weather we were allowed to have the breakfast (didn't seem like she questioned anyone else...) possibly because of our age/appearance (I have a mohawk...) It wasn't a major incident though as I just showed her the card and it was fine.
6Km from port aventura excellent value for overnight stay No beach!
big room & bed.quite & clean
Most staff was very friendly and nice. The swimming pool was very handy.Our room was very clean and well equipped. There is a car park available ouside the hotel so there's no need to pay and book the hotel car park. Everything was fine. Maybe the distance to centre of Tarragona - it was 10 minutes by bus or car, and not the best surrounding to walk there.
the sink´s drain didn´t work well
Large comfortable rooms with aircon and very good prices. Restaurant not open for visitors but open for a large group of people who had pre-booked part of it. Food only available in your room and a limited menu.It was OK but we would have preferred to have eaten in the restaurant. Also no other restaurants within a sensible distance other than chinese.
The hotel is new, clean and have big rooms. The food is good. It was hard to find the horel with the address from the web site. Every thing was great
clean, large and very comfortable no wifi in room,only in front of reception
The price and the quality provided for it - £70 (paid in advance) including excellent buffet breakfast. Good 40 minutes walk to the Miracle beach - however I believe there were buses to take you there.
The rooms we're spacious and well kept. It was 1.5km from the cathedral. Itbwas close to the main shopping drag but pretty far from everything else.
The free minibar and fitness room w/sauna were great! Hotel is 20 min walking distance to downtown
This was a modern hotel, excellent restaurant, excellent staff who went out of their way to be helpful. Would recommend them highly.
room was comfortable and v clean, free soft drinks minibar was useful for my 13 yr old son. no
Nice room. Easy to find. Close to airport, although we were charged €30 for the Taxi, which seems crazy for a 10 minute trip. Poor selection of TV channels
Excellent breakfast & free minibar. Very helpful & polite staff Underground carpark very difficult to get in and out of!
AC was not working well....
Second time we've been as we love it- smart,convenient,stylish,comfortable and very good value!
The hotel is nicely decorated and the rooms are very confortable, specially the bed. The staff is helpfull and they speak fluent English. The room was pretty small.
The hotel was ultra modern, luxurious and clean. The minibar was free! (soft drinks)It was in the centre of town within easy walking distance of the old quarter. Garage facilities.
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.
Location and sea
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
very private, very clean , good location. just a minor thing bacon egg sausage did go cold quickly in the heated container.
Location was perfect,quiet but close enough to restaurants and nightlife Nothing to complain about
The hotel was very clean, modern and comfortable and had a good range of facilities.
Spacious rooms, good location. Some of the members of the staff showed incompetence. The hotel charges 5 euro per day for the safe box. The hotel does have a parking which is impossible to book in advance.
We had a relaxing time, in a good location. The hotel is well finished with all the amenities we wanted.
Fantastic rooms with internet
we always book Magnolia if it's no space in Puertaventura hotel it is our 10 time stay ther.......... nothing
A very relaxed atmosphere The dinner options are not very good
Location, value for money price for 4 star and facilities no coffee or tea facilities in room but suppose you don't need in Spain. And also heated pool was V cold
the breakfast was amazing!!! there was so much to choose from and all great fresh food. the buffet dinner also looked really good but we didnt get a chance to try it.the staff were friendly, they also have a spa/beauty and gym which was quite handy. the only thing i could fault them on is most of the staff spoke very little english, but we did get by fine, just was surprised in such a touristic city!
Breakfast is ok. Food at dinner time is terrible.
Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.
Great hotel near to facilitiies food great had a lovely stay till we were checking out We were treated terribly at checkout by the reception staff and manager. Our visa had authorsied with our own bank when they put the payment through but was coming up declined on their end. They would not accept this and wanted us to pay twice and would not let us go. We missed our taxi for te airport. The payment gave us problems as we had only 100 euro on us and no pin for the card. We pleaded with them to let us go. The manager said that we would have to call family to get the money to go. We eventually promised to send te money by credit transfer when we got back to Ireland. Our bank has given us an authorisation number for the transaction. We were very upset when we left the hotel. They took copies of our passports. We will nopt be going back there
Good size room for the 3 of us. No, nothing, it was a good experience.
location, swimming pool was amazing and rooms were big the buffet dinner was crap.... some of the worst food i have ever tasted
It was clean and we was always able to get sun beds,but some needed repairing. No
large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day. there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.
friendly and helpful staff ;location to theme park; mini disco for kids in evening the pool outside was too cold
Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby
the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice. The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.
i really liked the hotel because it was infront of the beach. well,the beds they were uncuftable my children could not sleep.
The staff were very nice, polite and informative.
I liked the fact that it was across the road from the beach, had a great breakfast buffet and catered very well for the children. It was nice that a child discount was applied if children under 11 shared a room with an adult. I thought it would have wi-fi in the rooms and not just restricted to the lobby area. It was also a little basic for a 4 star hotel.
The hotel is very close to the beach, nice refurbished swimming pool and the food is very good. During our stay they didn't serve scrambled eggs for breakfast, fried eggs instead.
Facilities / Room / Location.
Hotel was very clean and rooms were spacious. Excellant comunications with hotel and staff were friendly and polite.
Service, location of the hotel - close to shore
pool was very nice. great location beside the beach. rooms serviced very well daily and great pool supervision and kids activities. there were no english speaking kids channels on the tv which is important for those few minutes in the morning and when trying to get ready to go out in the evening.
great location, near the beach and city centre, fontains show, easy to get to bus station, you don't need to take a taxi from salou bus station, it's in about 10 min walking from hotel. room was spacy with a big balcony. visit restaurant Arena -located in the hotel building- one of the best in salou check out at 10 a.m.
proximity to the ocean, and the main street. I could not find anything like this.