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Very nice and helpful staff, everyday cleaning of the room.
Friendly Staff. Room is adequate to rate. Small parking lot (max 4 cars when parked correctly) and difficult parking outside. Poor room soundproofing.
It had all you would need to relax on holiday but it is also so near the airport/shopping centre no tea or coffee in our room
Very modern and beautiful hotel. Rooms were clean well laid out and had views of the ocean. It was just a little far from the center
It was very easy to check in and out and the staff were very helpful. The breakfast was very good value
Good hotel at an excellent price however too far from city to walk. They allowed us to book in early which was an appreciated bonus after an all night flight. The hotel suited us because of ease of parking a hire car at the hotel. However the cost is 5 Euros a day which for a couple of days makes life easy. They should consider guests parking free. Most people parked in the street at the back of the hotel. However that means hauling luggage a further distance.
The vip is a bit out of the way, but a guest in good shape can make the trek to downtown Funchal fairly easily. The pool is beautiful, the views are great, and the breakfast includes a decent quality and selection. The bar serves great drinks including a locally themed cocktail made from banana liquor and often has live entertainment. Most of the service people are pretty helpful. Spa charge was a nuisance for the indoor pool/jacuzzi. Wifi and computers in the lobby were unreliable.
They tried to overcharge us for the breakfast and were extremely unfriendly when I asked for the correction.
Excellent staff, good location if you have a car, that you can park on the street at the back of the hotel, that has an entrance to the hotel, close to the airport, quite, excellent buffet breakfast. Did not use, but the swiming pool at the top is actually a small tank
The staff was very friendly
Clean rooms Had to pay for parking, use of swimming pool towels, and the restaurant was not open during advertised hours. The reception staff knew very little about the surrounding area and the common tourist sites. When most businesses were closed on Sunday, the hotel made no concessions for this i.e., keeping the restaurants open longer or restaurants not open at all.
Friendly staff, very clean, good rooms. A swimming pool is missing and the location would be better if it was closer to downtown.
The room was always clean and the cleaning staff were very pleasant and always friendly. The hotel itself was very nice also. The only thing is the parking, I dint feel that guest should have to pay for hotel parking it should be included.
one bedroom plus one living room made a good plan to stay.Comfortable and quiet place also. unfortunately I couldn't use the computer downstairs.(no connection for e-mail?).
The location is very good, looking at the atlantic sea, very modern
The staff was very efficient and pleasant.
I liked that the hotel was located in the city The beds were very uncomfortable.
This hotel is in a very good location in Ponta Delgada and very comfortable for a city stay.
we love the employees they all very polite and friendly. everything was great. we had a great time there. the only thing we think they could improve it's the mattress. a list in our room was hard that you can fill the coils and squeaked when you move. but maybe was only in our bedr. and we stayed for 13 nights.
Excellent location, very nice buffet breakfast, cleanliness of the entrie hotel, and the spa service. I was in need of a massage in which the spa service took me in quickly, I was very grateful. Beds were very hard.
very close to the marine. short ways. friendly and personal. nice view.
good selection of food on the breakfast buffet.The reception desk staff are also very helpful in giving info about the place. The room we got was very small and had a small window with just a street view.
The Breakfast was awesome. The gentleman who helped us put our bags away and called our cab for the airport. The beds were extremely comfortable.
Free of charge Bicycle service.
we liked the location, helpfulness of reception, evening buffet meals, gardens and location of our rooms. we were dissapointed with the breakfast and how hard the beds were
Azoras Are beautiful price too high for a 4 star with old facilities and what a cold , icely property!! Disgusted by reception staff . They charged us twice for a bathrobe. Finally this is not a 4 star maybe an old three star for families or seniors over 80!
Quick and good service. No problems in long waiting. Parking, Waterpool and gym available and in good condition.
Quiet, peaceful hotel with good facilities. On occasions the bar staff were a little bit unfriendly and rude.
swimming pool and fitness/sauna facilities Some noise due to airport 3 km's away. No free wifi facilities... 9 francs an hour!
I liked everything about the hotel.The staff were great.Always with a smile on their faces and very helpful.The comfort of it all,the gardens,the pools...it was all just delightful! Will stay there again.
spacious rooms and bathrooms; clineliness in the room and hotel; good hotel staff the breakfast was unchanged for the whole period (10 days)
Very friendly and helpfull staff
Hotel not in center of town. If you have walking problems this may not be for you. No one tolde us about walking through internal corridors to get to dining area- evident with others as well skipping through rain drops in courtyard. No nearby small snackbars or shops for light breakfasts. Hotel breakfast really overpriced. This hotel debits your account when you checkin! Not when checking out.
Really nice rooms, fine service, nice indoor and outdoor facilities
Nice experience. Great location, quiet and decent room. Very helpful people.
Really , i like it very much it wasn´t my first time there that´s why i choose it again , i was happy with all people they are nice and friendly .
We liked the restaurant and the relaxed atmosphere.The hotel was clean and was very organized.
Everything was good: the rooms, staff, restaurant, location. The price also was very good.
The "Alcides" is a simple hotel run by very kind and generous people. It is conveniently located in the VERY center of the city. Rooms are modestly furnished, but clean and comfortable. Breakfasts served in the restaurant downstairs offer many choices (even fresh OJ!) Did I mentioned kind, generous, helpful service?
Friendly and helpful staff. Good TV in the lounge area. Relaxed atmosphere. My room was cool and quiet. The shower wored well.
We liked the size and character of the hotel. The location was excellent for visiting the town.
The position and the quiet; the kindness of the staff
walking distance to many places
perfect price/quality, we were very happy with our choice. Although the hotel and rooms are old, they are perfectly maintained: everything works as it should. All the rooms have airco, and there is free internet service in the lounge. It's like staying at grandma's house, with all the comforts of a modern hotel.
Den fine måde, jeg blev modtaget på. Alle var meget hjælpsomme. Nød en fantastisk middag i restauranten. Selv om jeg vistnok sad lidt i vejen for en større gruppe, fik jeg lov at se fodbold i baren (måske "hjalp" mine krykker til, at jeg ikke blev bedt om at gå et andet sted hen?) Savnede intet - ud over det pragtfulde rum, som er gået delvis tabt ved den nylige renovering. Det havde et fantastisk lys!
Venlighed af personale når der var mangler, beliggenhed i by, Meget hårde senge, lav kvalitet af morgenmad, utilstrækkelig rengøring på værelset, dårlig lugt (kom fra under sengen), svampeskade i venstre øverste hjørne ude mod balkon.
Det er 5 år i trøk vi har været der og finder stedet og lokalbvefolkningen meget atraktive og imødekommende
Vi var 6 voksne afsted. Det er ikke noget stort og flot hotel, men vi havde 3 dejlige store værelser med skønne store terasser. Hotellet er pænt og rent, god service, meget venlige og hjælpsomme.
The reception staff was pleasant and most accommodating. Location - not a pedestrian friendly part of the city. West of central square was much more pedestrian accommodating - wider sidewalks, pedestrian only streets, parks and sidewalk cafes - less dangerous for walking.
friendly bilingual staff environmental policy
the pool was great, and the staff very helpful. The hotel location is very good, near the town center and the new "portas do mar".
- Compared to other hotels in the city, the pool area was fairly large and there was enough space was sunbathing - Furniture arrangement in the hotel room was not practical
Nice rooms and overall decoration. Clean. Breakfast could be included in price. You might have more interesting options in the cafes of the surroundings. Rooms at the first floor might have a view to a wall/small garden instead of the picture on booking site.Pool operating hours could be longer.
swimming pool and spa the breakfast was not so good and it was to expensive
If you need a family Hotel, choose this one. The hotel is very comfortable with friendly staff. In addition, the hotel is very clean. (Even in scandinavian standardt;-) The sidewalks are very narrow in this side of town - thats not Hotels mistake, I assume.
It has nice outdoor and indoor pools, and huge lunch/dinner buffet (not included). Pillows are uncomfortable and room decor should be updated.
Breakfast and Dinner served with the excellent customer care attitude by personnel. All what was needed was available without delays. E.g. rental car. Ala carte portions on restaurant would be nice. Just buffee was available.
Really central, near everything: monuments, parking possible in the street above, municipal market one street away, shopping center 50 ft away, restaurants all over the surroundings! A very nice hotel where to stay and from where, simply walking, you can reach everything to satisfy your needs, from lunch or dinner or shopping or parking, visiting museums or going to the theater (2 streets above). Fantastic staff, helpful and very efficient and nice breakfast (buffet). Enormous room, very clean and quiet! Internet was not available (pc was not working); breakfast could have more regional choices (local cheeses and pineapples could make it even better!); no spa, no sauna, no pool which is somewhat usual on this sort of hotels (4 stars)
very poor quality/price relationship
Fantastically helpful staff at reception, room attendants etc. and a great location that more then compensates for the lack of seaview.
Very central and close to all amenities the town can offer. Good value, very friendly and helpful staff. Good choice.
THIS HOTEL IS MALL AND HAS AN INTIMATE ATMOSPHERE AND HAS A HELPFUL AND ATTENTIVE ENGLISH SPEAKING STAFF. IT HAS A GOOD CENTRAL PONTA DELGADA LOCATION PROVIDING EASY WALKING ACCESS TO CITY LOCATIONS . THE HOTEL IS SMALL AND COMFORTABLE AND HAS A WHOLESOME BREAKFAST BUFFET SELECTION THIS HOTEL IS GEOGRAPHICALLY WELL PLACED IN THE OLD PART OF TOWN IN A NARROW SIDE STREET AND PROVIDES AN OVERALL VERY PLEASANT STAY AND REPRESENTS GOOD VALUE FOR MONEY. INITIALLY WE WERE ASSIGNED TO AN INSIDE COURTYARD ROOM OVERLOOKING THE ELEVATOR SHAFT. THIS ROOM WAS POOR AND IN A STATE OF RELATIVE DISREPAIR WITH DAMP PEELING WALLS AND A BROKEN LAMP. UPON REQUEST WE WERE THEN RELOCATED TO AN OUTSIDE ROOM AT THE REAR OF THE HOTEL THAT PROVIDED AN INTERESTING CITY ROOF TOP VIEW AND WAS AWAY FROM TRAFFIC. THIS ROOM WAS IN A BETTER STATE OF REPAIR AND PROVED TO BE COSY AND PERFECTLY ADEQUATE. HOTEL WI FI INTERNET COVERAGE WAS AVAILABLE BUT OFTEN INTERMITTENT AND WITH LIMITED SIGNAL STRENGTH IN ROOMS BEYOND THE FRONT OF THE BUILDING. HOT FOOD CONSISTING OF EGGS AND BACON AT THE BREAKFAST BUFFET WAS NOT HEATED AND WAS THEREFORE COLD SHORTLY AFTER THE 0730 BREAKFAST START..