we came for the new year but all the bars and the clubs of the hotel were acupaied by companies that resurve it for privent event.... what about the hotel gust??/
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
The hotel had everything good food, clubs, shopping.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Okay Resort fee
Ligger utrolig centralt på the Strip og et et fantastisk stort hotel. Værelserne er super fede - vi havde et med jacuzzi. Vores booking var ikke registreret i deres system, så de måtte oprette helt ny booking og ved hjemrejsen var tog de over 500 dollar ekstra på værelsesregningen - det fik vi selvfølgelig rettet. Værelset var ikke fuldt rengjort og de fyldte ikke op med badeværelsesting og nye kopper til kaffen.
Hotellet er utroligt flot dekorreret og er en sand kopi af et romers palads og alt fremstod velholdt Vi fik et fint værelse på 5 sal hvor støjen fra aircon var så kraftig at vi måtte bytte til et værelse som var mindre også her med støj fra aircon. Hotellet var for stort til os man skulle næsten have en guide med og p-huset var noget af en opgave at finde.
Efter vi den første nat havde fået et værelse ud til en kælder med meget støj, fik vi byttet til et værelse på niende etage, det var bare prima.
Check in staff was very friendly and welcomming. The room was spacy and clean, and had some great features. The hotel is located Mid-strip, which is close to nearly everything.
Det var rigtig godt.
Ligger meget centralt. flotte omgivelser. Rimelig pris.
Et udmærket lidt slidt hotel, der ikke har de nyere hotellers luksus. Værelset var fint, dog med en revnet rude og med en udsigt til the strip gennem en heldækkende reklame på hotellets facade.
Dejlig central beliggenhed, flot interiøre, super værelse med skønt badeværelse. alt for lang ventetid ved Check in og check out, skuffet over kuponsystem (rabatkuponer) - Havde forventet at det var lettere at gøre brug af kupon, men overalt for lange køer - til vi overhovede gad bruge dem
Perfekt beliggenhed midt på "the strip". Husk at man også kan benytte poolen på Planet Hollywood Towers by Westgate. Parkeringshus (self park) ligger en rask gåtur gennem "miracle mile" shoppingmall, men ikke mere end 5mins gang. Alternativt kan man benytte hotellets "gratis" valet (drikkepenge). Hotellet er meget "poppet" og der spilles høj musik i casino og offentlige arealer. De nyrenoverede "hollywood hip rooms" har helt fantastiske senge.
hele atmosfæren var god nej
Moderne værelser, meget central beliggenhed, meget rimelig værelsespris, stort badeærelse Minibar mangler, at ønske om ikke-rygerværelse respekteres (blev dog flyttet)
Fint hotel - sted og pris helt OK
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
Meget venlige følte os rigtigt godt tilpas, super beliggenhed, prisen meget rimelig ikke sidste gangs besøg, kun roser herfra. nej
Dejligt stort og rummeligt værelse. God beliggenhed. Hotellet kunne godt trænge til nogen modernisering. Virker lidt nedslidt.