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Clean, nice beds and great location One bed was not made. Took a long time to check in. Shower drain clogged.
The room, the price, the casino, and the staff I had to leave early
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
A cost-effective place to lodge near many of Vegas' more popular attractions. Less smoke-filled than other casinos. The rooms are clean and functional. The staff was helpful and friendly. I felt safe at this location. If you are in Vegas to see Vegas and not stay in a hotel room, this is the budget-friendly place for you. This hotel is a bit dated. When I think "Tropicana", I think tropical and green. The decor did not match the name at all. This is minor compared to the required amenities and customer service.
Courtesy of Staff and close by the new T-Mobile Arena
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
We stayed in the area called "The Bungalows". Our room was spacious, clean, comfortable and attractive. It even had a small balcony with table and chairs. We appreciated having an Enterprise rental car location in the hotel. That made it very easy to return our rental car and pick up a taxi to the airport (there is a $50 additional fee if you return the car to the airport). We are not gamblers and used the hotel as our final night in the area before flying out in the morning. We did walk the Strip at night and early the next morning. Both times the area felt safe. Hotel staff were helpful. Some might find the public areas of the hotel "dated". We liked the slightly vintage vibe.
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
A new hotel. Very clean, silent and high tech room. Real 5 star.