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The rooms had hairs all over--long hairs of someone who had been there before me. These hairs were in the bathroom and in the room, including on or around the bed. Maybe the hairs belong to the house cleaning personnel, the beds having fresh, clean sheets, not used sheets.
evritin was perfect exept my reservation was no in the sistem at my chek in :( the check inn was no good. my name was nonin the sistem they dont know about my arrival
The hotel was very clean. And the price was good. I did like evertitng
The hotel is clean and safe and the staff is very helpful. No airport shuttle and wifi did not work 99% of the time.
The hotel was very clean and the staff were very helpful, Poor wifi reception
It was ok Fitness area its to small
I booked a suite for a whole week and I ended up leaving the next day the fridge was not working and I orginally booked for a king size bed and I ended up getting two full size beds and It was scary something is not right in that hotel
The stuff member were friendly I had my hair and makeup done at the spa the guy who did the service was ok but the stuff wasn t at all professional they need more training and learn how to give a client an experience
The hotel we liked a lot, everything was very clean and comfortable, the hotel looks like new. This in a good area close to restaurants and shops. all the staff was very helpful to us. I recommend it 100% It is a hotel to rest and be away from the business area is a 15 minute drive of downtown
If you're comming to Leon for business, I highly recommend this hotel. Clean, comfortable hotel and a professional staff make you feel welcomed. Hotel has a reliable transportation contract with a local team of new and clean, comfortable cars and SUVs. Highly recommended.
Location and memories, I would have liked a better view .
The staff was very welcoming and attentive. The location was perfect! We stayed in a luxury suite and the view was amazing. The rooms were clean and comforting. The food at the restaurant was delicious. Servers were polite and welcoming also. We stayed for 5 nights and it was like being at home. Very unexpected yet VERY satisfied and happily surprised. Also, the driver that the hotel provided for shuttle service from the Airport was very nice and welcoming! Hector Lozano provided excellent transportation and was accessibly available to take us on sight seeing throughout Guanajuato, San Miguel de Allende, and Dolores Hidalgo as well as around Leon. Highly recommend that you request for his services. =)
Rooms were very large, bed very comfortable. Nice kitchenette, nice size bathroom with an extra sink and mirror separate from the bathroom was very nice amenity. There is lots of road construction in front of the hotel, making getting there more difficult and also left you with a less than appealing view. The hallways are very old and seem to need updating. Room is big but appliances are very old, safe didn't work
Room was Clean, staff was friendly even though not much English spoken, usually could find someone on staff to communicate. Good price for accommodations available in the area. at the end of our stay, we were told there was a 'hotel' taxi that we could've utilized instead of having to arrange for all the taxi's that we had to make arrangements for. Then we were told that it wasn't available Monday or Tuesday. Very confusing.