The staff was very friendly. I really liked the on site restaurant. The locations was very convenient. The bathroom in my room was a little dated and dingy.
Very nice decoration
We liked everything about our stay, from the comfortable room to the gorgeous pool. We would stay here again in a heartbeat.
We found the service to be good. The room was clean and parking was relatively easy. I think we lucked out in the timing. We had a very quiet stay, but the room came with ear plugs. Maybe guests should check what events are happening at Rupp Arena before booking.
good location, good linens, good on-site restaurant and bar. Need more window sound insulation, I had to change rooms after first night due to both traffic and HVAC noise that was so bad that I did not get any sleep. first room smelled like it had been smoked in. Second room was much better for traffic and no HVAC noise. Very noisy door slam sounds down the hallway and generally thin walls, could hear people in room next door sneeze and converse. My last stay at Hyatt in Cambridge, MD was far superior to this property.
The location was great, the rooms were comfortable. The staff was accommadating when I called requesting to check in early. The room could have been a bit cleaner. I saw floss on the floor between the bathroom and the room which was not from me. It is nice being in the city center but it is also very loud, they do offer ear plugs though. Lots of sirens in the city.
The location was terrific. We were in Lexington for a wedding and there was a UK basketball game so traffic and parking were difficult. We couldn't be guaranteed a parking spot. The rooms were clean and comfortable. Parking and check in. I booked through booking.com and prepaid 6 months in advance. I reserved 3 rooms and they couldn't find my reservation. Told me I had to call booking.com even though I had a paper receipt. It took me an hour and 15 minutes to check in!
Comfortable bed Needs frig. Room smelled musty. Credit card swipe on vending machine in pool area didn't work. Small ice bucket.
The location was within walking distance to about everything. The only positive. The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.
I was very impressed with the staff and how accommodating they were. Top-of-the-line hospitality as well as convenient bar and restaurant located in the lobby. Close to everything downtown and valet parking! Unfortunately I had an issue with being double-charged. Normally this would not be an issue, but for whatever reason the hold on my card kept me from staying at another hotel later in the week which was very inconvenient. Had it not been a holiday weekend this would not have upset me as much as it did.